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Hotel Villa Mercedes Palenque

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Courtyard
Gym
Reception
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Aluxes Eco Park
    3 min walk
  • Palenque National Park
    2 min drive
  • Museo de Sitio Palenque
    5 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.)
    15 min drive

Room options

View all photos for Deluxe Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room

  • 293 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite

  • 586 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Double Room

  • 293 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

About this property

Hotel Villa Mercedes Palenque

3.5-star Palenque hotel with 2 outdoor pools
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.
Hotel Villa Mercedes Palenque features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This family-friendly hotel also offers spa services, a terrace, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Hotel Villa Mercedes Palenque is a smoke-free property.

A complimentary manager's reception is offered each day.
La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Mud bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 29 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Hotel Villa Mercedes Palenque Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 524 reviews" "
Rating 8 - Good. 167 out of 524 reviews" "
Rating 6 - Okay. 51 out of 524 reviews" "
Rating 4 - Poor. 22 out of 524 reviews" "
Rating 2 - Terrible. 9 out of 524 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Maria, Houston

Traveled with family
Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica, Manorville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Manorville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dolores Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Nemer, Jacksonville

Traveled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Woodbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvaro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023

10/10 Excellent

Maritza

Stayed 2 nights in Mar 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

8/10 Good

Agustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso. Muy limpio y el personal muy amable

10/10 Excellent

Jesus

Stayed 2 nights in Mar 2022

10/10 Excellent

Jharumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and secure
Stayed 1 night in Mar 2022

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near Ruins
Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.
Stayed 1 night in Dec 2021

10/10 Excellent

Ana Gloria Garcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso Hotel , muy limpio , tranquilo. En medio de la naturaleza
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Do not stay here if you have medical devices.
Beds were extremely uncomfortable. Hotel does not have any generator backup and power in the area is unreliable, this is important information for anyone who needs medical devices. The service, the look, the people were all great, but those two things are deal breakers. Not a safe place to stay if you don’t have batteries for your devices.
Stayed 2 nights in Sep 2021