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The Old Custom House

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Front of property
Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Superior Double Room | Living area | Flat-screen TV

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Padstow Harbour
    1 min walk
  • Padstow Museum
    2 min walk
  • Prideaux Place
    8 min walk
  • Newquay (NQY-Newquay Cornwall)
    21 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Harbour Hotel Padstow

Pet friendly
Free WiFi
Restaurant
Breakfast available
4.4 out of 5, Excellent, (730)
The price is $157
per night
$188 total
includes taxes & fees
Dec 8 - Dec 9
Harbour Hotel Padstow

About this property

The Old Custom House

4-star Padstow inn with restaurant
Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a hair salon.
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

The inn offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

The Old Custom House is a smoke-free property.

The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 317 reviews" "
Rating 8 - Good. 96 out of 317 reviews" "
Rating 6 - Okay. 28 out of 317 reviews" "
Rating 4 - Poor. 13 out of 317 reviews" "
Rating 2 - Terrible. 4 out of 317 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Denyelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

8/10 Good

Karime

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Top Place in Padstow
Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the harbour
Stayed 1 night in Jul 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service, amenities
Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.
Stayed 2 nights in Jul 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Very authentic
Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, room comfort
Great hotel
Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again
Stayed 1 night in Jul 2024

8/10 Good

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Jane

Traveled with group
Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with room for minor improvements
Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!
Stayed 1 night in Jul 2024

10/10 Excellent

roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service, amenities
Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.
Stayed 1 night in Jul 2024

8/10 Good

Dawn

Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class service and accommodation
We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Such a relaxing stay, the old custom house was beautiful the room and the view from our room made it very pleasant ,watching people enjoying themselves, breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our Anniversary, they had run out of all the roast during the day! We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!
Stayed 2 nights in May 2024

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness
Very good position in Padstow. Was quiet whilst we were there but I could imagine at busier times of the year the position could be quite noisy.
Stayed 3 nights in May 2024