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Hotel Hacienda

3.0 star property

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January 2025
February 2025

Photo gallery for Hotel Hacienda

Front of property
Superior Suite, 1 King Bed | Bed sheets
Junior Suite, 1 King Bed | Bed sheets
Superior Suite, 1 King Bed | Bed sheets
Junior Suite, 1 King Bed | Bed sheets

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Restaurant

Explore the area

Map
Carretera Pachuca-Tulancingo KM 11.750, Barrio de San Juan Tizahuapan, Epazoyucan, HGO, 43580
  • Hacienda Santa Cecilia
    7 min drive
  • Plaza Universidad Shopping Center
    7 min drive
  • Restaurante la Fragua
    2 min drive
  • Carnitas Corona
    2 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Bed sheets

Junior Suite, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Bed sheets

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property

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Pool
Parking included
Restaurant
Breakfast available
4.3 out of 5, Excellent, (49)
The price is $61
per night
$72 total
includes taxes & fees
Jan 11 - Jan 12
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About this property

Hotel Hacienda

3-star Epazoyucan hotel with restaurant
Along with a restaurant, this hotel has 24-hour room service and a 24-hour front desk. Other amenities include a garden and a lobby fireplace.
Hotel Hacienda offers 17 accommodations with fireplaces and complimentary toiletries. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. This Colonial hotel also offers a garden, a fireplace in the lobby, and 24-hour room service.

Hotel Hacienda has designated areas for smoking.

La Carreta - This diner specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Spanish

Property amenities

Food and drink

  • A restaurant

Restaurants on site

  • La Carreta

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Built in 2008
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Fireplace
  • Free local calls
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
No pets and no service animals are allowed at this property

Property is also known as

Hotel Hacienda Pachuca
Hacienda Pachuca
Hotel Hacienda Hotel
Hotel Hacienda Epazoyucan
Hotel Hacienda Hotel Epazoyucan

Hotel Hacienda Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 35 reviews" "
Rating 8 - Good. 11 out of 35 reviews" "
Rating 6 - Okay. 6 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 4 out of 35 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Service was great. Jr. Suite not so great. Skylight leaks. Room is too big so heater doesn't work. S lot of ants in restroom. They dont give you a room key you have to keep asking them to open up the room everytime you leave and come back. They tolds us not to leave anything of value because it might get stolen. Bed is worn out. Not enough bed sheets. Jacuzzi takes for ever to heat up not enough hot water.
Stayed 2 nights in Oct 2020

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was very hard and was not a comfortable place to stay.
Stayed 1 night in May 2018

8/10 Good

Patricia

Traveled with partner
Liked: Amenities
El colchón estaba en muy malas condiciones
Stayed 1 night in Aug 2023

10/10 Excellent

Rosney Alfaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un pequeño hotel de paso muy acogedor. Delicioso desayuno. Muy buena atención de su personal
Stayed 1 night in May 2022

6/10 Okay

Rafael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Regular.
Las llaves de agua no de la regadera no se pueden regular, sale muy caliente o muy fria. Creo que se trata de un calentador de paso que corta el suministro al exisitir presión del agua fria. Las almohadas tenian una bolsa de plástico debajo de su funda eso es muy incomodo.
Stayed 1 night in Oct 2021

10/10 Excellent

Ignacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no había chimenea
Stayed 2 nights in Aug 2021

8/10 Good

Rosa Martha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
varios de mis objetos personales se perdieron después de la limpieza muy mal😡
Stayed 2 nights in Dec 2019

10/10 Excellent

A.Bas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio,tiempo ,trato , privacidad,comodidad exelente
Stayed 1 night in Dec 2019

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue un buen lugar cercano al negocio a tratar. Sin embargo, creí que era un hotel normal y no que también fuera Motel.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una mentira eso no es un Hotel, es un MOTEL. TERRIBLE EXPERIENCIA, NO LO RECOMIENDO PARA NADA!!!!!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Andrés

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, el único inconveniente es que no allá servicio de restaurante las 24 horas
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio, habitación y ubicación me gustaron mucho, aparte que varias amistades nos quedamos en el hotel nos atendieron muy bien nos dejaron convivir en las habitaciones (obviamente todo controlado) y tener tu propia cochera y la habitación personal es agradable al igual que sea todo rustico RECOMENDADO!!!
Stayed 1 night in Oct 2019

10/10 Excellent

Carlos Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

victor manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
me gusto la limpieza de la habitacion, no me gusto el servicio de agua caliente en la regadera salia agua caliente hasta las 9:00 de la mañana y yo la nececitaba para las 8:00 a.m. otra cosa el lugar esta algo alejado del centro para mis recorridos. el trato fue amable. desayuno muy pobre tambien.
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia en el hotel, el desayuno y cena no son buenos, es una oportunidad de mejora. Hubo un pequeño problema con la regadera pero el personal fue muy amable y lo solucionó.
Stayed 1 night in Dec 2018

2/10 Terrible

OAMR, CDMX

Disliked: Property conditions & facilities
EL HOTEL QUE ANUNCIAN ES UN HOTEL DE PASO NO DE TIPO FAMILIAR
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN HOTEL MUY "RICO", CONFORTABLE , ACOGEDOR YO CREO QUE IDEAL PARA PAREJAS, ME ENCANTO
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No es muy bueno
Nada que ver con las fotos. De entrada está en una zona super lejana las instalaciones dejan mucho que desear, nada que ver con las fotos
Stayed 1 night in Apr 2018

8/10 Good

jorge alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
estancia
No deberian incluir como una atraccion debla habitacion la chimenea ya que no te dejan usarla, pero en general la estancia fue buena. Es mas un motel que un hotel. El desayuno que incluyen es cafe (agua caliente con cafe) jugo (medio chafa) y pan tostado. podría mejorar.

2/10 Terrible

Eduardo, México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
He llegado al hotel y me enteré que estaba lejos como de una hora para llegar a HUASCA, mi destino de mi viaje. Cuando yo preparé mi viaje en línea en EXPEDIA NO HABÌA NINGUNA INFORMACIÓN DE QUE EL HOTEL ESTABA TAN LEJOS. LLegué al hotel, a la rezepción y volví a mi casa. Ya marqué a EXPEDIA para informar de este mal servicio de información en línea. Me van a regresar el monto que pagué en la tarjeta de credito, se lo agradezco a final estoy haciendo todos mis viajes por EXPEDIA, como ustedes lo pueden mir en mis itinerários programados desde el año pasado y van hasta proximo mes de mayo. Gracias y espero providencias a este respeto Eduardo Favero
Stayed 1 night in Mar 2018