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Hotel Emily

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Emily

Suite | In-room dining
Interior
Exterior
Lobby
Exterior detail

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000
  • Independence Square
    1 min walk
  • Monumental Clock of Pachuca
    2 min walk
  • Hidalgo Theater
    8 min walk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | View from room

Standard Room, 1 Double Bed

  • 10 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room dining

Suite

  • 10 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room

  • 10 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Suite

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Suite

  • Sleeps 4
  • 1 King Bed(s) and 2 Twin Bed(s)

View all photos for Single Room Standard

In-room safe, desk, iron/ironing board, free cribs/infant beds

Single Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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About this property

Hotel Emily

3.5-star Pachuca hotel with restaurant
This smoke-free hotel features a restaurant, a 24-hour business center, and a conference center. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Emily offers 69 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Pachuca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3.5-star property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This family-friendly hotel also offers a vending machine, tour/ticket assistance, and concierge services. Complimentary self parking and valet parking are available on site.

Hotel Emily is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
Restaurante Chips - This family restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 70 for children
  • A restaurant

Restaurants on site

  • Restaurante Chips

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center

Spa

  • Body scrubs
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Raised toilet seat

More

  • 1 building
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 100 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 130 for adults and MXN 70 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emily Pachuca
Hotel Emily
Hotel Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Hotel Emily Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 496 reviews" "
Rating 8 - Good. 164 out of 496 reviews" "
Rating 6 - Okay. 31 out of 496 reviews" "
Rating 4 - Poor. 10 out of 496 reviews" "
Rating 2 - Terrible. 8 out of 496 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ofelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruidos en las noches
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was excellent however, we had some issues with the restaurant, we stay 7 nights and had left to travel to another town after returning back from the other town we went back to hotel Emily and stayed 1 more night for a total of 8 nights. The issue that we had with the restaurant was they wanted to charges us for the ice for the room when my wife was having a discussion with the staff another employee started making ugly faces and rolling her eyes this was very rude and unacceptable. Also after receiving the bill for a breakfast meal we noticed that the waiter tried to overcharge us and I had ordered hotcakes the waiter gave only 1 syrup packet for 3 large hotcakes I asked for extra syrup and noticed that they were charging me for the extra syrup.
Stayed 1 night in Jul 2024

8/10 Good

Gary

Traveled with family
Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024

10/10 Excellent

SALVADOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y bonito
Excelente hotel justo enfrente de la plaza principal.
Stayed 3 nights in Jun 2024

6/10 Okay

antionio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like about this property is that they don’t have air conditioning and during the night without it it could turn too hot, the food at the restaurant is not what I was expecting
Stayed 1 night in Jun 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

RUTH BERENICE

Stayed 3 nights in May 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Stayed 1 night in Apr 2024

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 7 nights in Mar 2024

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I need help calling a taxi ; they were prompt and delightful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it!
Stayed 1 night in Mar 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.
Stayed 4 nights in Feb 2024

6/10 Okay

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good location
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Great location and service! Front desk is very helpful. Food is good too.
Stayed 1 night in Feb 2024

8/10 Good

Luis

Liked: Staff & service, amenities, property conditions & facilities
Música alto volumen después de las 10 pm y muy temprano desde las 6 am
Stayed 3 nights in Nov 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.
Stayed 3 nights in Sep 2023

4/10 Poor

Roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving I asked for a room change that was not accepted by the manager. I even had a suite reservation. All pillows were very uncomfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very nice hotel to stay.
Stayed 1 night in Sep 2023

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always nice to be at this hotel They have a good service and the location is very convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y tranquilo
Stayed 1 night in Sep 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Simple convenient hotel in the center of Pachuca.
Stayed 1 night in Sep 2023

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Jul 2023

8/10 Good

Irvin Geovani

Stayed 1 night in Mar 2023

8/10 Good

Roberto

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff is ok
Stayed 1 night in Jan 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! The staff is extremely helpful and friendly, the location is fantastic because you have everything close by. The restaurant is great, delicious food! My husband even booked a massage and it was terrific! We will stay here again next time anytime we visit Pachuca