2/10 Terrible
Verified traveler
Business traveler
Jan 25, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In really bad condition
Initially booked a room with two double beds, but upon arrival, I was informed they didn’t have any available. Instead, they placed me in a room with two single beds. When I requested a change, they moved me to a room with one single bed and one double bed. Unfortunately, the room’s condition was extremely disappointing. It seemed like it hadn’t been properly cleaned in months—there were cobwebs in the corners, and the mirror was so dirty that you could barely see your reflection. The bathroom was in an appalling state, with mold covering parts of the tiles that had turned black.
The towels weren’t folded properly, making me wonder if they had been used previously or if housekeeping was simply careless. When I requested an iron and ironing board to press my shirt, I was given a broken board that wouldn’t stand upright and a small travel-sized iron. To make matters worse, the ironing board cover was filthy and torn, leaving me no choice but to abandon the idea of ironing altogether. Even if I had decided to proceed, the only way to use the board would have been by placing it on the bed or sitting on the floor.
Adding to the frustration, the sign outside the hotel clearly advertised “free parking.” However, when I went inside, I was told I had to pay £5 per night for parking. Apparently, the “free parking” only applied if you booked directly through their website. Because I booked through Hotels.com, I was charged for parking. This is blatant false advertising!
Verified traveler
Stayed 2 nights in Jan 2025
