4/10 Poor
n
Mar 24, 2025
Disliked: Staff & service, property conditions & facilities
Disappointing
The hotel lacked the luxury I was expecting. It looks impressive as you drive up but behind the doors, the furniture is worn, chipped and our suite even had cigarette burns and stains in the leather. I queried if we were actually in the suite, and we were told we were but no questions or concerns were asked. The reception doesn't provide seating so you are left standing as you check in with all your bags which was a bad start to what I thought was a luxury hotel. The bar was equally as tired and inevitably the lack of standard made us cancel breakfast at the hotel. We also cancelled our Malmaison trip booked for birmingham later in the year. It was expensive and although I understand it is perfectly located for walking around Oxford, so was the premier inn. I booked this hotel for a luxurious, quirky stay in Oxford but was let down. The theme was lost, the standard was low.
n
Stayed 1 night in Mar 2025