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Sheraton Ottawa Hotel

4.0 star property

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Photo gallery for Sheraton Ottawa Hotel

Lobby
Meeting facility
Exterior
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
150 Albert St, Ottawa, ON, K1P5G2
  • Parliament Hill
    ‪7 min walk‬
  • University of Ottawa
    ‪12 min walk‬
  • Byward Market Square
    ‪14 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds, Non Smoking, Executive Level

1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Executive Room, 2 Double Beds, Non Smoking, Executive Level

  • 396 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level

1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • 396 sq ft
  • Sleeps 4
  • 2 Double Beds

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Exterior

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About this property

Sheraton Ottawa Hotel

Hotel in Downtown Ottawa
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and 10 meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 829 square feet (77 square meters) include conference space. This eco-certified hotel also offers a fitness center, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Sheraton Ottawa Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Carleton Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Sasha's Lounge - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (CAD 35 per day; includes in/out privileges)
  • Extended parking on site (CAD 32 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 19 to 26 for adults and CAD 9.50 to 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carleton Grill
  • Sasha's Lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 24-hour business center
  • 829 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to September 11:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 19.00 to 26.00 for adults, and CAD 9.50 to 13.00 for children
  • Valet parking fee: CAD 35.00 per day (in/out privileges)
  • Extended parking fee: CAD 32.00 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Sheraton Ottawa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1108 reviews
Rating 8 - Good. 286 out of 1108 reviews
Rating 6 - Okay. 97 out of 1108 reviews
Rating 4 - Poor. 42 out of 1108 reviews
Rating 2 - Terrible. 40 out of 1108 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Abdelhanine

Liked: Cleanliness
Bad room. Plus toilet problem
Stayed 2 nights in Jan 2025

10/10 Excellent

Neda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Stayed 1 night in Jan 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was colder than l would have liked and we did not enjoy the way parking was handled in terms of convenience.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service

Retro Bathroom

Bathroom from 1970's with Waterpik showerhead and old beige bathtub. With population aging, a shower bench or at least a handheld showerhead would be the minimum to modernize the bathroom.
Stayed 1 night in Jan 2025

10/10 Excellent

François

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great spot, with a great price. The only detail that didn’t work out well was the toilet that couldn’t flush…
Stayed 1 night in Jan 2025

8/10 Good

Vilma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2025

10/10 Excellent

Arta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 1 night in Jan 2025

6/10 Okay

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed wasn’t comfortable at all, the parking service expensive and too complicated, they made us wait several times because they forgot to submit the car to the system
Stayed 2 nights in Jan 2025

8/10 Good

Chau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean and great staff. Bedding a bit too soft and makes noise when someone stirs at night.
Stayed 1 night in Jan 2025

4/10 Poor

Alfonso

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Jordan

Stayed 2 nights in Dec 2024

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Dustin

Stayed 3 nights in Dec 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 1 night in Dec 2024

10/10 Excellent

HAOYU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

4/10 Poor

B

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tv was sub par and no usb c charging capabilities I checked out within 5 hrs of being there
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Property conditions & facilities
It was great
Stayed 1 night in Dec 2024

10/10 Excellent

YOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Les, Pembroke

Liked: Staff & service, property conditions & facilities
always a good place to stay. Staff are excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Leighann

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Minyoung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Elaine

Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic hotel. I would highly recommend it.
Stayed 1 night in Dec 2024