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Hyatt Place Ottawa West

3.0 star property

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Photo gallery for Hyatt Place Ottawa West

Lunch served, American cuisine
Exterior
Reception
Meeting facility
Room, 1 King Bed with Sofa bed | In-room safe, individually decorated, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
300 Moodie Drive, Ottawa, ON, K2H 9G1
  • Queensway Carleton Hospital
    ‪4 min drive‬
  • Kanata Centrum Shopping Centre
    ‪7 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed (High Floor)

9.4 out of 10
Exceptional
(32 reviews)
  • 236 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds with Sofa bed, High Floor

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds with Sofa bed, High Floor

9.6 out of 10
Exceptional
(52 reviews)
  • 301 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds with Sofa bed, Accessible, Bathtub

Suite, 2 Queen Beds with Sofa bed, Accessible, Bathtub | Exterior

Suite, 2 Queen Beds with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • 441 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(120 reviews)
  • 236 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds with Sofa bed

Room, 2 Queen Beds with Sofa bed | In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds with Sofa bed

9.2 out of 10
Wonderful
(100 reviews)
  • 301 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1002)
The price is $112
per night
$132 total
includes taxes & fees
Apr 17 - Apr 18
Holiday Inn Express & Suites Ottawa West - Nepean by IHG

About this property

Hyatt Place Ottawa West

3-star hotel in Nepean
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Place Ottawa West offers 140 accommodations with laptop-compatible safes and coffee/tea makers. These individually decorated and furnished accommodations include queen sofa beds. 55-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hyatt Place Ottawa West features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 1183 square feet (110 square meters) include conference space. This eco-certified hotel also offers multilingual staff, coffee/tea in a common area, and dry cleaning/laundry services. Complimentary self parking is available on site.

Hyatt Place Ottawa West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Placery - This restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.
The Market - This café specializes in American cuisine. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Market
  • The Placery

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Highchair
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 1,183 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2021
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Place Ottawa West Hotel
Hyatt Place Ottawa West Ottawa
Hyatt Place Ottawa West Hotel Ottawa

Hyatt Place Ottawa West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1142 out of 1755 reviews
Rating 8 - Good. 429 out of 1755 reviews
Rating 6 - Okay. 95 out of 1755 reviews
Rating 4 - Poor. 43 out of 1755 reviews
Rating 2 - Terrible. 46 out of 1755 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price quoted on expedia $269, the price charged was $399. After rausing issue to staff, the explanation was must be exchange rate and did mothing more than apologize.
Stayed 1 night in Dec 2024

4/10 Poor

Vicki

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed for 1 night and unfortunately there was a hockey tournament staying as well. I've stayed in all the Bells Corners hotels while visiting family over the years and I have NEVER had such an awful experience with hockey tournament guests before (or the inaction of the hotel staff). We were placed on the 2nd floor and pre-teen boys were permitted to run up and down the hallway, yelling, and slamming doors until 1am. We called the front desk a couple of times who said they'd "send up security", at which point the noise would stop for a few minutes and then resume (presumably after the "security" left). I won't spend time here complaining about the selfish and ignorant parents who permitted such behaviour from their kids in a public hotel space, but I'll focus on the hotel itself. Hyatt, I'm not sure it takes that much to PLAN for these events and STOP placing regular guests on the same floor as hockey tournament families. Or, have "security" (or someone) posted on the floors permanently for the evening hours to ensure this behaviour doesn't happen. I realize it's all about the money and packing as many people in as you can, no matter what rooms are available, but you've lost a member here and with our friends and family who also choose Hyatt. It's an insult to have had to pay what I did for the pleasure of little sleep and alot of disturbance.
Stayed 1 night in Dec 2024

6/10 Okay

Brenda

Stayed 6 nights in Dec 2024

10/10 Excellent

JingYing

Stayed 3 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

Carly

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was quick, thorough and friendly, service at the little restaurant in the lobby was great. She offered us waters right away and was knowledgeable on the menu
Stayed 1 night in Dec 2024

8/10 Good

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, lobby restaurant, friendly staff.
Stayed 2 nights in Dec 2024

2/10 Terrible

Abdisalan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Sonia

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel spacious and clean rooms! Good breakfast options!
Stayed 2 nights in Dec 2024

10/10 Excellent

SHERINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Very clean. Comfortable beds. Friendly staff. Will definitely stay here again. Highly recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast for an included option!
Stayed 1 night in Dec 2024

8/10 Good

Mohamad Ali, MIssissauga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. The Hotel was nice and cozy. My daughter locked her neckless in the safe when we checked in, unfortunately, there were no qualified staff to open the safe for us. They promised us to ship it to us once they open it, we will have to wait and see. The breakfast could have included some Halal Varieties, but overall the experience was nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2024

10/10 Excellent

Simon, Smiths Falls

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property great staff however la k of room service and limited time of restaurant greatly disappoint
Stayed 1 night in Dec 2024

10/10 Excellent

Nam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a gym wasn’t too far from shopping stores. Would be nice if more gym equipments were added. Bench Press ,Triceps Rope etc…
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

Alyssa

Traveled with partner
Alison and crew were the best
Stayed 1 night in Dec 2024

10/10 Excellent

Raquel Reyes

Stayed 2 nights in Dec 2024

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
I was a good hotel 👍
Stayed 1 night in Dec 2024

10/10 Excellent

Yai Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and will come back again
Stayed 1 night in Dec 2024

10/10 Excellent

elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure staying with you
Stayed 3 nights in Dec 2024