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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Exterior
Exterior
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Pet friendly
  • Laundry

Explore the area

Map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6
  • Place D'Orleans Shopping Center
    ‪5 min walk‬
  • Petrie Island Park
    ‪4 min drive‬
  • University of Ottawa
    ‪13 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living Area)

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

  • 250 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Specialty)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room (Specialty)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Room, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, pillowtop beds, desk, soundproofing

Quality Inn Orleans

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
3.7 out of 5, Good, (1000)
The price is $114
per night
$135 total
includes taxes & fees
May 21 - May 22
Quality Inn Orleans

About this property

Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Hotel in Orleans
Along with an indoor pool, this hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Weekly housekeeping is available.
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers 103 accommodations with coffee/tea makers and irons/ironing boards. A pillow menu is available. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hair dryers and change of towels can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Ottawa East - Orleans by IHG features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 1367 square feet (127 square meters) include conference space. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

Arabic, English, French, Hungarian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Ottawa East Orleans Hotel
Holiday Inn Express Orleans Hotel
Holiday Inn Express Ottawa East Orleans
Holiday Inn Express Orleans
Holiday Inn Express Suites Ottawa East Orleans
Holiday Inn Express Suites Ottawa East Orleans by IHG
Holiday Inn Express Suites Ottawa East Orleans an IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Ottawa

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews
Rating 8 - Good. 304 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Hotel room was in good condition. No caffeinated coffee in the room, only decaffeinated. Pool and fitness looks new and in good condition, but the pool water was cloudy and there was some mess on the pool deck that needed to be cleaned.
Stayed 2 nights in May 2025

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel

Nice hotel, the personnel was nice and friendly. Only thing is the long hair in the bath tub, that stayed there even after they pass ti clean the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and friendly atmosphere
Stayed 1 night in Apr 2025

10/10 Excellent

CHANTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect from the wonderful staff upon our arrival to perfect room. The night front desk staff Ali was highly exceptional.
Stayed 1 night in Apr 2025

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

8/10 Good

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except the pull out couch. Don’t plan to use it. The mattress was uneven and you could feel every coil. Even my 7 year old granddaughter couldn’t sleep on it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very clean
Stayed 3 nights in Apr 2025

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like that hot buffet breakfast was included in our stay. Thanks.
Stayed 1 night in Mar 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new!
Stayed 1 night in Apr 2025

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit hard to get to due to all the road construction around the property. On our first night there where a number of wild children running up and down the hallway. Someone must have lodged a complaint because the noise stopped. On the first morning on the way to breakfast, I felt very unsafe on the elevator when a young man decided to berate me loudly for not having said good morning to him when he entered the elevator. He certainly was on a power trip and his girlfriend found this very funny. He later passed by the breakfast area and again smirked at me and commented again. No guest should have to deal with such odd behaviour especially when the guest is a 77 year old senior and the conceited punk is his 20’s . The cigarette parked behind his ear said it all. Also in the breakfast area there were children openly coughing over the serving trays and the bread container. Not very appetizing .
Stayed 3 nights in Apr 2025

10/10 Excellent

Ward

Business traveler
Liked: Amenities
Very friendly service.
Stayed 1 night in Apr 2025

2/10 Terrible

Glenn

Stayed 2 nights in Apr 2025

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No surprises

Good stay, even though renovations going on
Stayed 1 night in Mar 2025

2/10 Terrible

Neha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We tolerated their "under renovation" status and the fact that the elevator didnt work -- I went up and down four stories of stairs, twice. The place was a total disaster, and unsafe. There were dogs in the rooms near us, barking all the time. There were hockey tournaments happening, and teams of young players making noise. But the worst thing that happened was being charged for damage we did not cause at all, in any fashion. We will be following up with management. I am exhausted from what was supposed to be a restful trip.
Stayed 1 night in Mar 2025

6/10 Okay

Dawn

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Renovations meant dusty conditions, awkward hallways, pool was closed, gym was closed
Stayed 5 nights in Mar 2025

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean & renovated rooms. Nice to have free self serve parking. Reception at the hotel was very nice & loved their breakfast!
Stayed 1 night in Mar 2025

10/10 Excellent

marc

Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 1 night in Mar 2025

10/10 Excellent

Amedee

Stayed 1 night in Feb 2025

8/10 Good

Paolo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking is under construction and this was not posted on the website. No pool and gym available. Knowing this information I would have not booked this hotel. Breakfast had a good selection of food.
Stayed 1 night in Mar 2025

2/10 Terrible

Morgan

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We were unaware that the property was undergoing construction. There was dry wall dust all over the place. No pool available which is why we booked it for our children.
Stayed 2 nights in Mar 2025

2/10 Terrible

Sahar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Amanda

Business traveler
Disliked: Staff & service, property conditions & facilities
Never again
Stayed 1 night in Feb 2025