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Hilton Garden Inn Ottawa Airport

3.0 star property

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Photo gallery for Hilton Garden Inn Ottawa Airport

Lobby
Lobby
Exterior
Breakfast, lunch, dinner served; international cuisine
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
2400 Alert Road, Ottawa, ON, K1V1S1
  • Ernst & Young Centre
    ‪10 min walk‬
  • South Keys Shopping Centre
    ‪3 min drive‬
  • Carleton University
    ‪8 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, down comforters, desk, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(8 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Evolution, Deluxe Room, 2 Queen Beds

1 bedroom, down comforters, desk, blackout drapes

Evolution, Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(25 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, down comforters, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(15 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Evolution, Suite, 1 Bedroom

Evolution, Suite, 1 Bedroom | 1 bedroom, down comforters, desk, blackout drapes

Evolution, Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Evolution Conference)

Suite, 1 King Bed (Evolution Conference) | 1 bedroom, down comforters, desk, blackout drapes

Suite, 1 King Bed (Evolution Conference)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Evolution, Room, 1 King Bed

1 bedroom, down comforters, desk, blackout drapes

Evolution, Room, 1 King Bed

9.2 out of 10
Wonderful
(96 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Corner

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Evolution, Room, 1 King Bed with Sofa bed

Evolution, Room, 1 King Bed with Sofa bed | Living area | 50-inch LCD TV with satellite channels, TV

Evolution, Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(31 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, down comforters, desk, blackout drapes

Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(14 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, down comforters, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(9 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Evolution, Room, 2 Queen Beds

Evolution, Room, 2 Queen Beds | 1 bedroom, down comforters, desk, blackout drapes

Evolution, Room, 2 Queen Beds

9.0 out of 10
Wonderful
(70 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn Ottawa Airport

3-star hotel in Gloucester
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Hilton Garden Inn Ottawa Airport offers 325 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 50-inch LCD televisions come with premium satellite channels.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Hilton Garden Inn Ottawa Airport provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 7200 square feet (669 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hilton Garden Inn Ottawa Airport is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

Chinese (Cantonese), Chinese (Mandarin), Croatian, Czech, English, Filipino, French, Hungarian, Italian, Polish, Portuguese, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: CAD 11.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference center (7,200 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 50
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 100.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.

Renovations and closures

The property will be renovating from April 11 2024 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 22.6 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 11.95 to 17.95 per person
  • Pet fee: CAD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 22.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Ottawa Airport
Hilton Garden Inn Ottawa Airport
Ottawa Airport Hilton Garden Inn
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Hilton Garden Inn Ottawa Airport Hotel
Ottawa Hilton
Ottawa Hilton
Hilton Ottawa Airport Ottawa
Hilton Garden Inn Ottawa Airport Hotel
Hilton Garden Inn Ottawa Airport Ottawa
Hilton Garden Inn Ottawa Airport Hotel Ottawa

Hilton Garden Inn Ottawa Airport Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1167 out of 2022 reviews
Rating 8 - Good. 548 out of 2022 reviews
Rating 6 - Okay. 152 out of 2022 reviews
Rating 4 - Poor. 86 out of 2022 reviews
Rating 2 - Terrible. 69 out of 2022 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities
Close to airport.
Stayed 2 nights in Mar 2025

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 1 night in Mar 2025

8/10 Good

Kaitlyn

Liked: Cleanliness
Stayed 2 nights in Mar 2025

8/10 Good

Doris

Stayed 1 night in Mar 2025

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service
Convenience
Stayed 1 night in Mar 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Comfy beds and very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Cameron

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

zero

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness, staff & service
We arrived very early morning and expected to sleep past 8 but there was a sander noise that was so loud we couldn’t sleep…very disappointed
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. We were privileged to stay on the 7th floor. Brand new. Beautiful and clean and big space. 15 mintutes to downtown. Amazing.
Stayed 2 nights in Mar 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ruteshkumar

Stayed 3 nights in Mar 2025

6/10 Okay

Tamara

Traveled with family and small children
Disliked: Amenities
Room was way too hot. A lot of noise in the hallways.
Stayed 1 night in Mar 2025

8/10 Good

Logan

Stayed 1 night in Mar 2025

8/10 Good

Jo-Ann

Stayed 1 night in Mar 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for our early morning departure. Shuttle ran every 30 minutes.
Stayed 1 night in Mar 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Diane

Liked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Mitch

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was great other then the beds They need to be changed out
Stayed 1 night in Mar 2025

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff we had contact with are exceptional, very friendly makes us feel like we are at home.
Stayed 2 nights in Mar 2025

2/10 Terrible

Carolee-anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The first room we had was hot, humid and stank like sewer. The second room was so hot it was insufferable. Very hard to sleep. The staff were very good and brought a fan. They apologized we could not control the temp in the room despite there being a thermostat. It appeared to be a common complaint. Will not stay there again.
Stayed 1 night in Mar 2025