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Best Western Plus Ottawa City Centre

3.0 star property

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Photo gallery for Best Western Plus Ottawa City Centre

1 bedroom, hypo-allergenic bedding, in-room safe, desk
Fridge, microwave, coffee/tea maker
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Lobby
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Carleton University
    ‪5 min drive‬
  • Parliament Hill
    ‪6 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(93 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(18 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(52 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(22 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

10.0 out of 10
Exceptional
(5 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Fireplace

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(17 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Downtown Ottawa East by IHG

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (2274)
$169 nightly
The price is $169 total
includes taxes & fees
Holiday Inn Express & Suites Downtown Ottawa East by IHG

About this property

Best Western Plus Ottawa City Centre

Hotel in Civic Hospital - Experimental Farm - Central Park
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa City Centre features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. This eco-certified hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Ottawa City Centre is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June 20 to September 02

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1012 reviews
Rating 8 - Good. 293 out of 1012 reviews
Rating 6 - Okay. 95 out of 1012 reviews
Rating 4 - Poor. 38 out of 1012 reviews
Rating 2 - Terrible. 43 out of 1012 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lewis, Surrey

Traveled with family
Liked: Cleanliness
Convenient are close to amenities, but in quieter area.
Stayed 4 nights in Mar 2025

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Predictable. That is good!
Stayed 1 night in Mar 2025

8/10 Good

Sandra

Stayed 1 night in Mar 2025

6/10 Okay

Jihad

Stayed 1 night in Mar 2025

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing - beyond friendly, the restaurant/bar amazing, the kitchenette room perfect and everything very clean. This was my second stay at this property and we will be back!
Stayed 2 nights in Jan 2025

10/10 Excellent

Deanne Marie

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Jeannette

Traveled with family
Liked: Cleanliness, amenities
Very clean, friendly customer service No continental breakfast?
Stayed 1 night in Mar 2025

6/10 Okay

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The rooms, hallway and elevator all smelled of smoke.
Stayed 1 night in Mar 2025

10/10 Excellent

Tanya, Kaladar

Traveled with family
Liked: Staff & service, amenities
We would definitely stay here again.
Stayed 1 night in Mar 2025

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Way overpriced for the condition

Too loud, it sounded like people talking in other rooms and upstairs were actually in my room, if someon went in their room on my floor it made my door rattle. Dirty floors.
Stayed 2 nights in Dec 2024

10/10 Excellent

Francois

Stayed 3 nights in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Walk to my appointment.
Stayed 1 night in Mar 2025

6/10 Okay

Kevin

Disliked: Amenities
Okay place to stay. Not what the pictures showed. It felt run down
Stayed 1 night in Jan 2025

8/10 Good

Michelle, Whitby

Stayed 1 night in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was a maze to get through, but once we settled in, the location and staff were friendly and amicable given the time we got in.
Stayed 1 night in Mar 2025

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Abigaïl

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the fact that they don’t provide breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jewel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Stayed 1 night in Feb 2025

10/10 Excellent

george, woodlawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Marcin

Stayed 1 night in Mar 2025

10/10 Excellent

susie

Stayed 1 night in Mar 2025

8/10 Good

Balachandran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find not enough to choose for dining in surrounding areas
Stayed 2 nights in Mar 2025

8/10 Good

Graham

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025