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Lion Quays Hotel & Spa

4.0 star property

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Indoor pool
Garden
Exterior
Business center
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

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Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Chirk Castle
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)

Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

8.4 out of 10
Very good
(6 reviews)
  • 215 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.4 out of 10
Very good
(21 reviews)
  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Luxury Suite, Canal View

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

Double Room

  • Sleeps 2
  • 1 Double Bed

Suite

  • Sleeps 2
  • 1 Double Bed

Executive Room with Canal View 1 Double bed

  • Sleeps 2
  • 1 Double Bed

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The price is $221 total
includes taxes & fees
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About this property

Lion Quays Hotel & Spa

4-star Oswestry hotel with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and outdoor tennis courts are onsite.
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Lion Quays Hotel & Spa features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a health club, a sauna, and a terrace. Complimentary self parking is available on site.

Lion Quays Hotel & Spa has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 346 out of 818 reviews
Rating 8 - Good. 240 out of 818 reviews
Rating 6 - Okay. 117 out of 818 reviews
Rating 4 - Poor. 75 out of 818 reviews
Rating 2 - Terrible. 40 out of 818 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Disappointed with the suite standard of decor

We stayed in a suite and the room was a good size and could have been perfect, however it has an overally complicated light system controlled by Alexa, the decor is not to a high standard with wall paper pealing, paint work and finish really rough. The room could benefit from a good clean - the shower is caked in scale and the floor corers were really dirty. Disappointing given it is meant to be newly decorated. The saving grace is the pool which is fantastic and the food was very good. If only they paid more attention to cleanliness of the rooms and had better decorators! The cleanliness of the communal areas seemed better.
Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another Short stay

A great stay... possibly my 10th stay. Lovely staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another lovely stay

I have now stayed 10 times at Lion Quays. Always a great nights sleep. Just sad I couldn't have the breakfast as I was going for an operation
Stayed 1 night in Mar 2025

10/10 Excellent

kelly

Stayed 1 night in Mar 2025

6/10 Okay

William

Liked: Staff & service, room comfort

Some issues

The hotel is starting to look a bit tired and dated. The Spa was excellent and a great plus for guests. The restaurant was good, but poss the menu could offer more dishes. My room which was 209 had the sun beaming in early morning, these rooms that have a window facing East need a black out blind or curtains as venitian blinds do not stop all the light. (we have holiday rentals and all bedrooms have a black out blind fitted. I stood on a slither of glass in my room for a broken glass by previous guests but luckly it did not cut me just pierced the skin.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Needs work!!

Spa complex was good, hotel not so! i Stayed on the first floor, the WIFI was non existent, room was in need of modernising, faulty socket (hanging off!) where heater was plugged in, as pictured. Cold shower in the morning!!
Stayed 1 night in Mar 2025

6/10 Okay

Carolyn

Liked: Room comfort

Attention to detail.

The position of the resort on the canal was lovely with nice walks accessible directly. The hotel pool area was spacious with room to swim and relax, although many of the lockers could not be secured. There was plenty of parking and pleasant outside seating areas. My room was of an adequate size but maybe needed some TLC and decorating. The bed was really comfortable and the room had a bath, this was a nice facilty but a lack of hot water was an issue. I tried to order room service, my first choice was unavailable, as was my second selection. My third phone call went unanswered so I gave up at that point. The staff I encountered were pleasant and helpful. I would stay again but the resort needs some maintenence considering the prices and the lack of hot water a disappointment.
Stayed 3 nights in Mar 2025

10/10 Excellent

nigel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Nicholas

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

8/10 Good

Gwinz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful with excellent customer service and room had lovely views and came with a balcony !
Stayed 1 night in Mar 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Christopher

Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Comfortable room, Very good breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Ziada

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating, respectful. It really made our stay more enjoyable
Stayed 2 nights in Feb 2025

8/10 Good

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay

I've stayed here before and after a second trip I feel I can make a fair assessment. The room was fairly newly decorated, neutral, comfy and clean. Walls very thin though TV was great, you can screen mirror from your phone or tablet which made our movie night. Bathroom was dated and shower desperately needs updating along with improved water pressure. Ladies we need a movable shower head don't we? Fan didn't work with no bathroom window which isn't ideal (room 302). The showers in the club room were far better pressure wise so we used those, sadly the water went off for an hour during our stay, no idea if it was coincidence or something that happens regularly. Room service food was of a good standard, was a little cold by the time it reached us, but they can't work miracles. It was super tasty. Pool was very clean and so were the ladies changing areas. They are in the process of updating lockers, good timing as they are all fairly useless and don't lock. The pool offers family times which is great, however there's no 'shallow end' and actually nowhere for kids to use apart from the lane swimming with everyone else. We ended up playing by the steps. If your child is too old to be held in the water but not old enough to swim I wouldn't come here. My son (8) swims well so we were ok. Breakfast wasn't included in our deal so we didn't use the Waterside, it was lovely last time I stayed. Staff were all friendly, polite and professional. Would I come back? Yes, on a deal.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Heledd

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Jo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Need to resolve the water issue.

I booked this hotel for a belated valentine's treat for my partner and I only booked this place because of the spa facilities. I booked treatments in. We got to the spa (leisure centre) the water wasn't working the lockers didn't work. I got a shower back in the room the hot water went off in our room no hot water the day after either. I spoke with a number of people who said it's a common occurrence with the water as there is no main feed which is not good if your advertising it as a spa
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Samuel

Stayed 5 nights in Feb 2025

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room - no main light, shower trickled, no heating, road noise so couldn’t sleep as well as waking up cold as sheets thin and no blankets. Moved to another room which was better however alot smaller, shower tiles disgustingly dirty, marks on walls and curtains, doors water damaged. Just not the quality I was expecting and was very disappointed. Would not return.
Stayed 2 nights in Feb 2025

8/10 Good

Chris

Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Stayed 1 night in Feb 2025