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Lion Quays Hotel & Spa

4.0 star property

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Indoor pool
Business center
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

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Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Chirk Castle
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)

Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

  • 215 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Luxury Suite, Canal View

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

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About this property

Lion Quays Hotel & Spa

4-star Oswestry hotel with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and outdoor tennis courts are onsite.
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Lion Quays Hotel & Spa features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a health club, a sauna, and a terrace. Complimentary self parking is available on site.

Lion Quays Hotel & Spa has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 316 out of 757 reviews
Rating 8 - Good. 222 out of 757 reviews
Rating 6 - Okay. 110 out of 757 reviews
Rating 4 - Poor. 69 out of 757 reviews
Rating 2 - Terrible. 40 out of 757 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in Feb 2025

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's - location, rooms were spacious, very clean, all staff very polite. Con's - jacuzzi and steam out of order I would definitely stay here again
Stayed 2 nights in Jan 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff.

The stay was great, staff are excellent. The room was lovely and clean, slight down was the walls were marked but everything that could be cleaned was spotless. I marked down as on our last morning there was no hot water, this was due to their boiler breaking down so not a fault of the hotel, the reception apologised and said that we were welcome to use the showers in the spa! But unfortunately it was freezing outside and it's a bit of a walk to the spa so a cold wash had to do!! Will stay there again without any qualms!!
Stayed 2 nights in Jan 2025

6/10 Okay

michael

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but some flaws

Really friendly staff and service, The room was clean and good standard. We had dinner at the restaurant which was extremely nice both myself and my partner enjoyed the food. Now the not so good bits.. The halls are a bit dated and could do with being updated The walls are definitely paper thin and definitely need to be soundproof as other reviews have suggested. Breakfast was disappointing not the same standard as the evening meal was and it was in the same restaurant
Stayed 1 night in Jan 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in a comfy room

Hotel part was amazing. Great food in the resteraunt too. Really nice spacious room, well equipped. Spa was a bit disappointing, quite a few facilities out of order. Also a guy with a child in the spa area and another in there using a phone! Made my partner a bit uneasy with it being a camera phone. Just no need and shouldn’t be permitted, in my view.
Stayed 1 night in Jan 2025

6/10 Okay

kristopher

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Food was decent, hotel room was scuffed on the walls and the bathroom door had to be lifted up to close
Stayed 1 night in Jan 2025

2/10 Terrible

Geoff

Stayed 1 night in Jan 2025

4/10 Poor

Tia

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Myself and cousin had to be moved at midnight to another. Reception said they would come up to the room with in 5 minutes and an hour late they finally came up. We came back from have food and there an infestation of flies in the room and some lady birds. When we were searching round the room to see where they were coming from we came across Substantial amount of died flies behind the bed
Stayed 1 night in Jan 2025

10/10 Excellent

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room for a cheap price.
Stayed 1 night in Jan 2025

4/10 Poor

Timothy

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My room 210 had no heating and thin duvet. It was very cold in the room and very uncomfortable
Stayed 1 night in Jan 2025

8/10 Good

Gurmuckh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Sarah Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Thomas, Solidaridad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although being an Expedia Platinum member, and this is a VIP signature property, it was unfortunate not to receive the benefits provided by my membership! However, not to overshadow our stay. The staff are very polite and the service was good. The room and amenities were good. The gym & spa are exceptional, with very helpful and attentive staff. Overall, a very pleasant stay, and I would recommend the hotel to anybody looking for a relaxing atmosphere.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jorden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay. Especially the spa and breakfast. Some small inconveniences that you may want to correct include a dirty glass, shampoo dispenser not working and the steam room being out of service. This did not impact the quality of our stay but could have been improved
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly spa and sauna very relaxing Great Breakfast and evening meal
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

6/10 Okay

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnite stay

Hotel was new and very good Check in very quick with polite and knowledgable staff Breakfast good coffee excellent food an excellent variety for the buffet Will return later in the new year and recommend the hotel to anyone
Stayed 1 night in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024