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Hotel New Otani Osaka

5.0 star property

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Photo gallery for Hotel New Otani Osaka

Exterior
Point of interest
Boating
Concierge desk
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    ‪2 min walk‬
  • Osaka-jō Hall
    ‪9 min walk‬
  • Osaka Castle Museum
    ‪15 min walk‬
  • Osaka (KIX-Kansai Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Single Room, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 4 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes

Japanese Suite, Non Smoking, City View

  • 646 sq ft
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 969 sq ft
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout drapes

Luxury Junior Suite, High Floor, Non-smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite - Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite - Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Castle View

  • 430 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Non Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Luxury Connecting Suite, 4 Adults, Castle View

  • 1184 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Smoking, Town View

  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 747 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Non Smoking, Town View

  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 969 sq ft
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout drapes

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 430 sq ft
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 5 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non-Smoking Family Suite For 5 People　 Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Family Suite For 5 People　 Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Twin Bed

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Non Smoking Luxury Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Non-Smoking Deluxe Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Non-Smoking Corner Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Twin Beds

View all photos for Non Smoking Superior Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Non Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Triple Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin -Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non Smoking Superior Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Smoking Run Of The House

In-room safe, desk, laptop workspace, blackout drapes

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Non-Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Quadruple Family Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Non-Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Deluxe Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

View all photos for Non-Smoking Deluxe Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite - Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Non-Smoking Small Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-smoking Japanese Suite Town View

Dining | 11 restaurants, breakfast, lunch served; local and international cuisine

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Twin Futons

View all photos for Non-Smoking Family Suite For 4 People　 Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Family Suite For 4 People　 Castle View

  • Sleeps 4
  • 4 Double Beds

View all photos for SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

In-room safe, desk, laptop workspace, blackout drapes

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Suite For 3persons Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Run Of House Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hotel New Otani Osaka

5-star hotel in Chuo
Along with 11 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and outdoor tennis courts.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch Smart televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hotel New Otani Osaka features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 11 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of 17 meeting rooms and limo/town car service. This luxury hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, the property provides an airport shuttle at scheduled times and a bus station shuttle. Onsite parking is available (surcharge).

Hotel New Otani Osaka has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
FRENCH CUISINE SAKURA - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Late night fare is available from room service (during limited hours).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 1,200 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 10 to March 29:
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 5:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1742 out of 2325 reviews
Rating 8 - Good. 424 out of 2325 reviews
Rating 6 - Okay. 110 out of 2325 reviews
Rating 4 - Poor. 26 out of 2325 reviews
Rating 2 - Terrible. 23 out of 2325 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiancheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, one of a kind view to the castle that’s unbeatable, delicious food, and I can keep listing the things I love about this hotel! Definitely would come back next time I visit Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

JOHN, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, 2 min walk to JR station, walking distance to Osaka Castle, good breakfast buffet, convenient store next door…
Stayed 4 nights in Nov 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Excellent hotel with amazingly helpful staff. Very spacious rooms with all the amenities you need. The staff from checkin, bell and housekeeping was excellent in their customer service. The staff in the frontline all spoke perfect English. Everyone was so helpful and truly took pride in their hotel and job. The hotel itself is beautiful and the service is exceptional. Great location to transportation and restaurants.
Stayed 5 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2024

10/10 Excellent

MIYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and huge room. Super close to osaka castle.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a great view of Osaka Castle. Staff was fantastic, very friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jasveenkaur Jaspalsingh

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and accommodating staff
Stunning hotel with a decent amount of room and nice amenities. Black out curtains and the pyjamas were a great touch! Bathroom was a bit dated but I didn’t mind, it was a lovely stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room felt a bit dated but the staff were excellent and the location was amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were outstanding here. Definitely earned the 5 star rating. Staff were particularly well spoken in English and helpful explaining where things are and various services like in-room massage and laundry pick up. Overall great place to stay - castle view room with a safe, fridge, coffee and tea. Only disappointment for my friend and I was that their pool/spa was pay-to-use, which doesn’t seem to match the style of the hotel. Perhaps the high level room bookers get free access, not sure. Other than not being able to swim without paying a fee, we were super happy with this place. High level food, service, and amenities overall. Would definitely stay here again in returning to Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will always come to New Otani when i'm in Osaka
Very courteous staff, clean rooms and great facilities in the hotel. Walking distance to lots of restaurants, coffeshops, subway stations and more. Highly recommended hotel. Every time I come to Osaka, I will come here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very handy location to go to Osaka castle, staff were very friendly and supportive with our needs. An easy walk to transport.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

8/10 Good

Teresa, Dublin

Liked: Amenities
The lobby is very nice and looks Elegant, however the rooms are so dated.
Stayed 1 night in Nov 2024

6/10 Okay

lika

Liked: Cleanliness, staff & service
Room is a big with view to Osaka castle. Hotel is outdated, required renovation, breakfast very limited and the same every day. Location wise, few minutes from Osaka Loop line - few stations from Osaka Station
Stayed 7 nights in Nov 2024

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service
Staff were friendly and helpful, top notch. Our room had a great view of Osaka Castle. It was quiet and clean. However, the bathroom still had old faucets and hardware. The toilet didn’t work as intended with the bidet. The tub was old style. The heater or AC didn’t work either. The room was very stuffy. The breakfast buffet was average.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for the location but the hotel itself was better than I could imagine. It was one of the best hotels I have ever stayed in. I would highly recommend this hotel to others and would definitely stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Shu Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3-5 minutes walk to 2 train station and Osaka Castle. Very quiet and convenient location. We really enjoyed our stay there, the hotel staff were very friendly and the service was really good. They do provide everything you need, including pajama. I didn't bring The cream for dry skin, the cream they provided really helped us a lot for the dry weather. Recommend Hotel New Otani if you wish to have a quiet and good rest after your busy day.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice and beautiful. I really like the location except that it is far away from public transportation. As an As an handicap, I have to always walk the extra mile to find the elevator. Everything opened at 10. Not convenient if you’re on the run.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yamabayashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

wee yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff. Would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, service and food
Spacious room , clean with excellent WiFi reception throughout hotel vicinity. Close to transportation , Osaka castle within walking distance. Very fair pricing , breakfast included with slight additional charge.
View from room
Stayed 3 nights in Oct 2024