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Hotel New Otani Osaka

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Point of interest
Exterior
Aerial view
Concierge desk

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Housekeeping
  • Parking available

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    2 min walk
  • 叙々苑游玄亭
    1 min walk
  • Osakajo-koen Station
    3 min walk
  • Osaka (KIX-Kansai Intl.)
    57 min drive

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Single Room, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 4 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes

Japanese Suite, Non Smoking, City View

  • 646 sq ft
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 969 sq ft
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout drapes

Luxury Junior Suite, High Floor, Non-smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite - Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite - Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Castle View

  • 430 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Non Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Luxury Connecting Suite, 4 Adults, Castle View

  • 1184 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Smoking, Town View

  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch LCD TV with digital channels, TV

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 747 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Non Smoking, Town View

  • 213.5 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 969 sq ft
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout drapes

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 430 sq ft
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 5 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non-Smoking Family Suite For 5 People　 Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Family Suite For 5 People　 Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Twin Bed

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Non Smoking Luxury Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Non-Smoking Deluxe Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Non-Smoking Corner Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Twin Beds

View all photos for Non Smoking Superior Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Non Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Triple Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin -Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non Smoking Superior Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Smoking Run Of The House

In-room safe, desk, laptop workspace, blackout drapes

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Non-Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Quadruple Family Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Non-Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Deluxe Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

View all photos for Non-Smoking Deluxe Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite - Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Non-Smoking Small Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-smoking Japanese Suite Town View

Dining | 10 restaurants, breakfast, lunch served; local and international cuisine

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Twin Futons

View all photos for Non-Smoking Family Suite For 4 People　 Castle View

Food and drink

Non-Smoking Family Suite For 4 People　 Castle View

  • Sleeps 4
  • 4 Double Beds

View all photos for SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

In-room safe, desk, laptop workspace, blackout drapes

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Suite For 3persons Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Run Of House Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hotel New Otani Osaka

5-star hotel in Chuo
Along with 10 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and 2 coffee shops/cafes.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hotel New Otani Osaka features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

17 meeting rooms are available. This luxury hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite parking is available (surcharge).

Hotel New Otani Osaka has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 3:00 PM at scheduled times
  • Covered self parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,830 per person
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 8:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1666 out of 2221 reviews" "
Rating 8 - Good. 403 out of 2221 reviews" "
Rating 6 - Okay. 103 out of 2221 reviews" "
Rating 4 - Poor. 26 out of 2221 reviews" "
Rating 2 - Terrible. 23 out of 2221 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Sep 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Ying

Stayed 2 nights in Aug 2024

10/10 Excellent

mikiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高の滞在でした。 朝食もとても美味しかったです。
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were not very comfortable for my family. Beautiful hotel with excellent service though!
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Maria Camila

Stayed 1 night in May 2024

10/10 Excellent

Penni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay at a hotel steps from Osaka Castle and on the canal. The staff were accommodating and friendly, excellent buffet breakfast with Japanese and Western options. My only grumble is hotel list that it has 2 pools - on outdoor one indoor - as an amenity. But they charge guests $20 and up a day to use the pool
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Stayed 4 nights in Aug 2024

10/10 Excellent

HAMAD, kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book it again
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeff, Floral Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great view of Osaka Castle and park. It's quiet from the busy Osaka area. Enjoy morning jog and evening walk.
Stayed 2 nights in Aug 2024

6/10 Okay

Iesha

Stayed 3 nights in Aug 2024

2/10 Terrible

Matthew

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel advertised as 5 stars but had the amenities of a 2, old building and terrible food, the price of everything is extremely marked up. Every basic amenity costs money or has some extreme mark up Ie the advertised pool cost extra money to use each time, they supposedly had a shuttle to universal that was delayed... Delayed again and finally they admitted wasn't coming, so left us late/having to get a taxi. The breakfast is extremely poor and very overpriced, we prepaid and couldn't eat it again but they fought us on a refund for the remaining days and we had to go to the bank eventually. I would avoid at all cost.
Stayed 4 nights in Sep 2024

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful very elgant property. Staff were extremely accommodating and multilingual. Excellent service all around.
Stayed 1 night in Sep 2024

6/10 Okay

Jeannette

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is a 5 star hotel, i travel the world and never been in a 5 star hotel with a very old bathroom and old installations. The lack of english is a CERO star, front desk told me the use of pool was ¥3850 per room, and my husband and son used the pool and they paid us$100.00 for both of them!! Isn't it crazy? Also, I used the hair salon (I have coarse hair) and I went yesterday I asked them if they knew how to do it and again (we lose information using translators, let me call it like that) and they couldn't even straight my hair it looked so bad that i came to my room and get under the shower. My husband went for breakfast this morning, and it was included in the room and they were charging him for breakfast, hope by the time we leave the hotel we dont have any problem checking out! The hotel the lobby is beautiful, but thats it! Not coming back again to this hotel
Stayed 1 night in Sep 2024

6/10 Okay

Lorena

Liked: Cleanliness, staff & service
The hotel rooms are old and need renovation. We were treated poorly by the staff in charge of the pool, when they informed us that we had to pay USD $50 each to use it, despite being guest at the hotel. We were not at all rude to them and felt offended. The restaurant host also was rude when we asked for the breakfast buffet price. Beside that front desk and bell boy were extremely nice and helpful. Will definitely not stay there again.
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Property conditions & facilities
Satisfied.
Stayed 5 nights in Aug 2024

10/10 Excellent

Siu Chung Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right next to Osaka-jo, and near a JR station and a metro station, with a Lawson nearby. Everything becomes handy. Got a nice view facing Osaka-jo
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in immaculate condition. The rooms are large and well furnished. It’s a short walk to two of the nearest stations to explore Osaka. The hotel is situated on the boundary of the Osaka Castle Park. There are plenty of dining options and breakfast is Japanese or Western style with full buffet options. It is ideal for exploring Osaka and we had a very comfortable stay. A particularly nice touch was the his and hers cotton pyjamas. There is a fantastic Sky Bar for drinks, offering wonderful views of the castle and surrounding area. It is situated in a quiet area of town.
Osaka Castle
Surrounding buildings
Breakfast room
Stayed 4 nights in Aug 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Velupillai, SOUTH STRATHFIELD

Stayed 7 nights in Aug 2024

10/10 Excellent

troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 separate reservations since I am not sure if we need to go to Tokyo one day earlier. I am afraid there will be typhoon resulting Shinkansen suspension because our flight at Tokyo Airport. But they upgraded my last night room then I don’t need to switch room (when I booked my 2nd reservation the same room was gone), really appreciated !
Stayed 4 nights in Aug 2024

10/10 Excellent

troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a 3 beds family room with over 40 m2, decent size room, I read a few reviews complaining hard bed and pillows but for us its comfortable because in our own house almost same hard so my daughter said its comfortable. It’s quite a bit outdated but with such a big size rarely found in Japan hotels you can’t complain it’s outdated. Walking distance to Osaka Castle, in the square of the train station there are several restaurants we tried one western style restaurant in the morning which is really good! We didn’t include breakfast because some reviews said very expensive but actually if you pay at the door at least 4300 Yen (drink extra!) but if including in the reservation from Expedia around CAD23(2600 Yen).
Stayed 1 night in Aug 2024