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Westgate Palace Hotel / Universal / I-Drive

4.0 star property

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Photo gallery for Westgate Palace Hotel / Universal / I-Drive

Outdoor pool, pool umbrellas
Full-size fridge, microwave, oven, stovetop
Signature Suite, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop
Down comforters, in-room safe, laptop workspace, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
6145 Carrier Drive, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪16 min walk‬
  • Universal’s Volcano Bay
    ‪1 min drive‬
  • Universal Studios Florida
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms

  • 610 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Down comforters, in-room safe, laptop workspace, iron/ironing board

Family Suite

  • 610 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Deluxe)

Full-size fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms (Deluxe)

  • 700 sq ft
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 2 Twin Beds

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About this property

Westgate Palace Hotel / Universal / I-Drive

4-star resort in Florida Center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free resort. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Palace Hotel / Universal / I-Drive offers 408 accommodations with washers/dryers and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature down comforters. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Westgate Palace Hotel / Universal / I-Drive provides an outdoor pool and a fitness center. Dining options at the resort include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly resort also offers a terrace, barbecue grills, and an arcade/game room. Guests can use the health club at a partner property. Complimentary self parking is available on site.

Westgate Palace Hotel / Universal / I-Drive is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Drafts Sports Bar & Grill - This poolside delicatessen specializes in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Drafts Sports Bar & Grill

Things to do

  • Arcade/game room
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • 2 buildings
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 24.73 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 15 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Palace Condo Resort
Westgate Palace Two Bedroom Condo Resort
Westgate Palace Two Bedroom Condo Resort Condo
Westgate Palace Two Bedroom Condo Resort Condo Orlando
Westgate Palace Two Bedroom Condo Resort Orlando
Westgate Palace Two Bedroom Orlando
Westgate Palace Two Bedroom
Westgate Two room Orlando

Westgate Palace Hotel / Universal / I-Drive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

JUSTIN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. Save your money, half the property is closed due to paint and renovations. Beds and linens were gross. Moved rooms, seapped towels, requested new blankets. Do not subject your family to this property. You will have better accommodations at the local camp ground.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Large clean room. Nice pool facilities easy access to Universal using free shuttle bus.
Stayed 2 nights in Mar 2025

8/10 Good

Yajaira

Traveled with family
Liked: Staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Kari

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was under staffed and no amenities. I had to call the front desk 5 times to get towels. Bar and snack bar close at 3pm so nothing available in the evening when we returned from the parks. The room itself was very clean and well worth it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & clean!
Stayed 3 nights in Mar 2025

10/10 Excellent

Satrohan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location except there was a lot of road construction at the time but very close to all amenities and attractions. Very clean hotel, love the 2 bedroom suite, fully equipped kitchen with utensils and laundry. Large pool with kids pool and hot tub too. It was nice to have onsiite Starbucks and a restaurant to dine.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pana Chia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lot of construction and having to go around another 10 mins to go to the other side because of construction
Stayed 5 nights in Mar 2025

10/10 Excellent

Teigan Ashely Tillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

agostino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 5 nights in Mar 2025

8/10 Good

Michael Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Universal parks. Very clean, however, it would be great if they had breakfast or food options earlier in the day.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dean Allen Rhymer, Carmel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom 2 bathroom condo had everything i needed.
Stayed 3 nights in Mar 2025

2/10 Terrible

Matt

Stayed 2 nights in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Mar 2025

10/10 Excellent

Dimitris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Rooms are excellent and they provide everything
Stayed 4 nights in Mar 2025

2/10 Terrible

Mary

Disliked: Cleanliness
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Rafaella

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean! Staff were very friendly. Property had guard agent as well.
Stayed 2 nights in Mar 2025

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pleasant greeting on reception. Construction outside which we were not warned about. Dog barking at 6 in the morning next room to us and barked all day until around 9. Cafe bar and restaurant were not open even though advertised. They did offer some sort of breakfast from 10 to 3. I was looking forward to relaxing at the bar in the evening. Cleaning staff did not come the 3 days we were there and they only gave 1 coffee pack, which caused me to head to the front desk to retrieve. The gentleman at the desk was very polite. Would not recommend to go in the beginning of the week. I was told the bar is open Thursday to Saturday if you want to enjoy your evenings after a long Disney day, and if you want clean sheets. Good luck.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Cornel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean properties, friendly staff Limited food and drinks on premise, Access difficult due to street repairs
Stayed 5 nights in Mar 2025

2/10 Terrible

Kristian

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Kamir, Willemstad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families! We enjoyed it. The only 2 things I would recommend is to including during stay cleaning and arrange parking lot for more parking space.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sophonie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Gagandeep

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience with westgate property.
Stayed 3 nights in Mar 2025

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and comfortable. The showers were amazing. And having security at the gate and watching the building made us feel very safe. We will choose this hotel every year for our family vacation.
Stayed 7 nights in Mar 2025