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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

7 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Lobby
Water park
Deluxe Villa, 1 Bedroom | Private kitchen | Microwave, coffee/tea maker, highchair, cookware/dishes/utensils

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • Pointe Orlando
    ‪15 min walk‬
  • Orange County Convention Center
    ‪19 min walk‬
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.6 out of 10
Excellent
(152 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms

  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

View all photos for Room (Resort Select)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room (Resort Select)

  • 493 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio (Villa)

8.4 out of 10
Very good
(507 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(103 reviews)
  • 1195 sq ft
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.8 out of 10
Good
(113 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star Orlando hotel close to The Orlando Eye at ICON Park
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant, and 2 poolside bars are onsite.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Westgate Lakes Resort & Spa Universal Studios Area features a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge.

This 4-star property offers access to a 24-hour business center and meeting rooms. This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Westgate Lakes Resort & Spa Universal Studios Area is a smoke-free property.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2616 out of 5065 reviews
Rating 8 - Good. 1054 out of 5065 reviews
Rating 6 - Okay. 658 out of 5065 reviews
Rating 4 - Poor. 341 out of 5065 reviews
Rating 2 - Terrible. 396 out of 5065 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend.
Stayed 3 nights in Mar 2025

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: staffing is terrific at the hotel. We had some issues in the beginning of our stay and it was handled promptly and above expectation. Cons: rooms are a bit out dated depending the building you are in. Walls are thiiiiin. You can most certainly hear your neighbors' conversations. This just may be an experian glitch, package advertised free water park, gym, washer dryer in rooms..... HOWEVER, only certian rooms have washer and dryer availability, waterpark IS NOT included- you do have to purchase a pass, and gym is not included unless you sit in on a 90 min "buyers meeting" and tour to have an opportunity to purchase a certian amount of weeks per year on a unit. Over all, I'd say a solid 7 out of 10. Its family friendly, pet friendly, pretty close to all attractions in Orlando.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our family trip here. Traveled with a toddler. Pools were great and staff was friendly. Would definitely stay here again. Close to I-Drive
Stayed 5 nights in Mar 2025

2/10 Terrible

Lauriano

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible

It was horrible and have already explained to everyone several times
Stayed 4 nights in Mar 2025

10/10 Excellent

Joylynn Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience staying in a newly renovated suite that was both immaculate and spacious. The resort offers a wide range of activities, ensuring that guests of all ages stay entertained. Whether you’re looking for adventure or relaxation, there’s something for everyone! One of the standout features is the on-site store, stocked with just about everything you might need, making our stay even more convenient. My kids had an absolute blast, and we made wonderful memories. We will definitely be returning in the near future! Highly recommend for families, couples, or anyone looking for a fantastic getaway!
Stayed 3 nights in Mar 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service
There was only one place for breakfast and it was not a sit down place, very limited options. There were only 2 of the 7 pools that had a restaurant attached and there was very limited staff working. There were no towels at the pool area, you had to bring them from your room. The rooms need some updating. Staff was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, shuttle to and from Universal was amazing perk. If you have a rental car you can park right by your room. Resort is large with lots of amenities. We played pickleball, went to pools and hot tub. There is also a bike rental and scooter rental and mini-golf onsite. Also has a small store where you can buy food for room. Since there was a fridge and microwave in the villa we used it to buy easy snacks and microwave meal. Also went to restaurant/bar on site and it had decent food with kid meal options as well. Pool towels are in the room so if you use the pool a lot I would pack some real beach towels to bring with. Hotel was clean, spacious and I would stay again.
Stayed 3 nights in Mar 2025

8/10 Good

Ma. Jovel Cassandra, Pinehurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Carol Ann

Stayed 3 nights in Mar 2025

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Better locations for the same price. I stayed at this resort about 10 years ago. The rooms needed to be updated then...they are outdated and smell. I know they have started the process of updating the buildings and room but that does nothing for current people staying at Westgate Lakes. To little to late for the cost of being nicked and dime. Heck even the ADA button didn't work in my building. I tried to bring these issues to the staff they offered very little options. This is a timeshare resort that makes a decision to rent to non owners. I would suggest not staying here if you are not a owner as you are treated as a second class resident with worse rooms and location from the pools. I could go on with others facts but I think you get the point.
Stayed 4 nights in Mar 2025

6/10 Okay

WHITNEY

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful time but we did have a few issues. We had molded comforters on the bed. House keeping just come busting in whenever they feel like it unannounced. The bar pools had no bar… other than this we enjoyed our time there.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cynthia R.

Traveled with family
The property was always clean and kept up. Transportation was always on time and drop me off in front of my building. The people at the front desk were nice and they made sure you were comfortable. I would recommend this place to any of my friends. It was wonderful
Stayed 4 nights in Mar 2025

10/10 Excellent

Kizzy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. I will visit again.
Stayed 3 nights in Mar 2025

6/10 Okay

Kellie Elizabeth

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
In general, the property is large but easily walkable. It was not overly crowded. We never had an issue obtaining poolside table/chairs. If you do not have a car, there are limited options for dining on site. No walkable restaurants outside of the property. Many property attractions were not in service (reportedly for months) such as the paddle boats and the scenic island. This information was not passed along at the time of booking. Accommodations in the 80 building have THIN walls. We could hear toilets flush in the adjacent units and the bathroom pocket door sliding open and shut each time. Made for difficult sleep.
Stayed 3 nights in Mar 2025

8/10 Good

Adam Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay, and the facilities were in great shape. This location is a resort and is a huge property. We had a one bedroom suite and it was awesome with plenty of space. The walkway along the water was a great way to get around and a beautiful place to catch a sunset. Unfortunately we were not notified that the resort closed the lake access to the guests and we could not utilize the boats. It would have been great to know that the island attraction was closed also. We were looking forward to both of these features. We had a great stay and highly recommend this property.
Stayed 7 nights in Mar 2025

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness
Nice property. Needs updating
Stayed 4 nights in Mar 2025

10/10 Excellent

Richard, Gatineau

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and friendly place to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosalyn

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Dieu

Stayed 4 nights in Mar 2025

10/10 Excellent

Jacob Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! They go above and beyond to make sure the whole family can injoy their vacation.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rozelia

Liked: Cleanliness, staff & service
Breakfast not readilly found . .
Stayed 2 nights in Mar 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness
Everything is right there! Its so great!
Stayed 3 nights in Mar 2025

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Tekara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality customer service and cleanliness of the property and villa.
Stayed 2 nights in Mar 2025

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Draft restaurant onsite is an excellent example of the genre.
Stayed 3 nights in Mar 2025