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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Aerial view
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Exterior
7 outdoor pools, cabanas (surcharge), pool umbrellas
Dock

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • SeaWorld® Orlando
    ‪4 min drive‬
  • Pointe Orlando
    ‪5 min drive‬
  • Orange County Convention Center
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.6 out of 10
Excellent
(147 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Premium bedding, pillowtop beds, in-room safe, desk

Room (Resort Select)

  • 493 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

Premium bedding, pillowtop beds, in-room safe, desk

Studio (Villa)

8.2 out of 10
Very good
(471 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.6 out of 10
Excellent
(97 reviews)
  • 1195 sq ft
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.8 out of 10
Good
(100 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Resort Orlando Suites - Waterpark by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Waterslide
3.6 out of 5, Good, (2532)
The price is $199
per night
$273 total
includes taxes & fees
Apr 18 - Apr 19
Holiday Inn Resort Orlando Suites - Waterpark by IHG

About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star Orlando hotel close to The Orlando Eye at ICON Park
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant, and 2 poolside bars are onsite. Housekeeping is available on request.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Westgate Lakes Resort & Spa Universal Studios Area features a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Westgate Lakes Resort & Spa Universal Studios Area is a smoke-free property.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2340 out of 4666 reviews
Rating 8 - Good. 990 out of 4666 reviews
Rating 6 - Okay. 631 out of 4666 reviews
Rating 4 - Poor. 330 out of 4666 reviews
Rating 2 - Terrible. 375 out of 4666 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raysa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, easy access to any store and parks.
Stayed 4 nights in Dec 2024

6/10 Okay

Karl-Johan Hubert

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were all extremely helpful and happy.They were the what made the vist great! Checkin and out was easy. Room was ok. Clean and fresh. Temperature was easy to control. Shower had old tiling and caulk. Linnens on bed were needing to be updated. The comforter was not in a duvet but between to sheets. Housekeeping never came to change towels or make bed, but we were told to call if more towels were needed. We ate at pizzeria food was good, but took a very long time. Not a restaurant though more a pickup/fastfood type. So for our vist to universal this was a good choice but wouldn’t choose if I wanted to be at hotel more.
Stayed 3 nights in Jan 2025

6/10 Okay

theresa

Stayed 4 nights in Nov 2024

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I have been coming here for years and we’re always satisfied. The rooms are clean, well stocked with the comforts of home and it’s a great value for the money. The location is perfectly located near the theme parks and other attractions. The staff are friendly and professional and I need to shout out to Julia!! She was exceptionally helpful when we needed help.,I’m looking forward to our next visit.
Stayed 4 nights in Dec 2024

10/10 Excellent

LaShante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was nice and clean and close to everything we enjoyed our stay !
Stayed 2 nights in Dec 2024

10/10 Excellent

Rick

Stayed 7 nights in Dec 2024

8/10 Good

Sonia Gladys

Stayed 5 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Poor customer service
First time staying at this hotel with my family from the moment we checked in we requested a crib for our baby, and we were told that they would make sure to get us one hours and hours pass after checking in and being told that the crib was on it way after six hours and keeping a one-year-old up until midnight waiting on a crib a maid saw my husband in the hallway and told us that there was no crib ever coming because there was none available , so I felt like we were just lead on by the managers the entire time when they knew that they didn’t even have any cribs available so I then had to put my one year-old to sleep in a bed which is a major safety hazard mind you speaking to the managers they never once apologized, and they didn’t even really seem apologetic towards the situation and not to mention the AC in the room we were in not sure if it wasn’t working or it’s just not good , but the room was extremely hot even with the fan on my 5 year old was even complaining of being hot while trying to sleep . We definitely will not be returning to this hotel again.
Stayed 2 nights in Jan 2025

6/10 Okay

Jody-Ann

Okay
Stayed 5 nights in Dec 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Thomas

Traveled with partner
Disliked: Staff & service
Lots of problems that were addressed
Stayed 2 nights in Jan 2025

8/10 Good

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that I had poor internet service in my room, and the WiFi was even worse.
Stayed 7 nights in Dec 2024

8/10 Good

Rhonda

Stayed 2 nights in Jan 2025

4/10 Poor

Marion

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited maintenance, trash removal and housekeeping service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every building is well placed
Stayed 4 nights in Dec 2024

2/10 Terrible

Sherise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I made the reservation and needed to modify it with 2 queen beds instead so of a king. They wouldn’t change it unless I payed an addition $400($200 per night). We get to the room and the keys don’t work so had to go back. it’s extremely hot in the room because the thermostat is broke. This is like an apartment complex so parking was horrible. If there is no parking you have to park at the parking garage which is at the front of the complex and take a trolly. Our first night there they only had 1 guy to transport. It’s the holidays so the complex was extremely packed. Customer service was sub par. They woke us up 4 times to come fix the heat and kept saying they couldn’t get in the room because we had “Do not disturb “ on the door. They were at the wrong room and I expressed that twice. Our experience could have been better. I take ownership in booking the wrong size room for 5 adults however I believe changing from 1 bed to 2 as an upgrade rather charging me for another booking would have been the right thing to do. I go to Disney 2 or 3 times of year especially around Christmas. I stayed at the Rosen Centre last year and it was wonderful.
Stayed 2 nights in Dec 2024

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Evaristo

Stayed 3 nights in Dec 2024

10/10 Excellent

Neelaganga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alexandra

Stayed 2 nights in Dec 2024

6/10 Okay

Arona Serigne

Liked: Staff & service, property conditions & facilities
We were told the resort would have had fireworks. But they did not have any
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

6/10 Okay

Rayleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall the property was very nice. Convenient food choices, pool area clean, walking path, and other entertainment available.The less than 5 stars was for the noise (5 nights)from the condo above us - started between 11pm&12am, and often lasted until after 1am. Along with that there were a few guests that allowed their dog to defecate on the stairwell one morning and it took hours before it was cleaned up. Yes, I reported it.
Stayed 7 nights in Dec 2024

2/10 Terrible

Eliza

Disliked: Staff & service
Really noisy. Food wasn't very good. Kids screaming constantly. Timeshare scam. Some employees were very nice, though, and my view of the lake was beautiful.
Stayed 4 nights in Dec 2024