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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

7 outdoor pools, cabanas (surcharge), pool umbrellas
Water park
Exterior
Lobby
Deluxe Villa, 1 Bedroom | Private kitchen | Microwave, coffee/tea maker, highchair, cookware/dishes/utensils

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • SeaWorld® Orlando
    ‪4 min drive‬
  • Pointe Orlando
    ‪5 min drive‬
  • Orange County Convention Center
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms

  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

View all photos for Room (Resort Select)

Premium bedding, pillowtop beds, in-room safe, desk

Room (Resort Select)

  • 493 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

Premium bedding, pillowtop beds, in-room safe, desk

Studio (Villa)

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

  • 1195 sq ft
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

  • 1689 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

  • 397 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star Orlando hotel close to Aquatica
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant, and 2 poolside bars are onsite.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Westgate Lakes Resort & Spa Universal Studios Area features a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Westgate Lakes Resort & Spa Universal Studios Area is a smoke-free property.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2397 out of 4749 reviews
Rating 8 - Good. 1003 out of 4749 reviews
Rating 6 - Okay. 639 out of 4749 reviews
Rating 4 - Poor. 332 out of 4749 reviews
Rating 2 - Terrible. 378 out of 4749 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TaQuavious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Johnny

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Alysha

Disliked: Cleanliness, staff & service, property conditions & facilities
Long lne for chedk in. Water cold in shower
Stayed 3 nights in Jan 2025

10/10 Excellent

Arian, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jan 2025

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Heater in the room didn’t work. General dirty and cheap feeling.
Stayed 3 nights in Jan 2025

2/10 Terrible

channing, Indio

Disliked: Property conditions & facilities
No water pressure. Barely hot water. Terrible toilet overflowing and clogging
Stayed 3 nights in Jan 2025

10/10 Excellent

Nestor

Stayed 4 nights in Jan 2025

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2025

8/10 Good

Dirlei

Liked: Cleanliness, staff & service, property conditions & facilities
Chuveiro não esquenta direito
Stayed 3 nights in Jan 2025

8/10 Good

Jim

Stayed 4 nights in Jan 2025

2/10 Terrible

karla

Stayed 7 nights in Jan 2025

2/10 Terrible

Gerald

Business traveler
Liked: Cleanliness
Had no hot water was terrible. They could not fix it
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Elizabeth Pacheco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property friendly staff convenient to all parks !
Stayed 2 nights in Jan 2025

6/10 Okay

Steve

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fair

The folks at the front desk were excellent. However, I found my room to be dated and tired. The shower was more like a firehouse and unable to be adjusted. The elevator was ancient and made a loud banging noise when stopping on the bottom floor. I thought it was crashing. Additionally, I literally had to press the open button to get out. I was told the shuttle would run every 10 minutes, however after standing out in the cold rain for close to 20 minutes, the shuttle never came and I was forced to walk from building 200 all the way to the front desk.
Stayed 2 nights in Jan 2025

6/10 Okay

Larry

Traveled with family
The noise from the dog next door, people hanging out in the hallway, people ringing your door bell. The night lights beaming into your bedroom window, the blinds were terrible, dated room. We were told by some of the staff that they should have given us a much better room right from the start.
Stayed 7 nights in Jan 2025

10/10 Excellent

Temeka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. It was clean from the outside to the inside of the building. Everyone was very nice and friendly!
Stayed 3 nights in Jan 2025

6/10 Okay

Mary

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room was very nice. No daily housekeeping. Checking it was torture. Anytime i saw the lobby the line was ridiculously long. So,this is the norm for here so be prprepared. The interstate cuts this place off even with being in the heart.ng
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven J

Stayed 3 nights in Jan 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

zhuo

Disliked: Cleanliness
system mistake asked me book and pay again
Stayed 1 night in Jan 2025

8/10 Good

Nico

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. Outstanding customer service from all staff members. Extremely accommodating. Plenty of things to do at the resort as well. The property is slightly outdated but extremely clean. Would stay again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Ashutosh

Traveled with family
Disliked: Amenities, property conditions & facilities
I recently stayed at Westgate Lakes and Resort in Orlando and was very disappointed with my experience. The room we were initially given had a terrible smell, and it took the management an unreasonable amount of time to address the issue. We were forced to change rooms late at night, around 1 AM, which was highly inconvenient. Additionally, the lack of basic amenities made our stay even more uncomfortable. The hotel does not provide complimentary water bottles, nor are paid water bottles available for purchase in the rooms. On top of that, there is no breakfast option available—complimentary or paid. This hotel is not suitable for anyone visiting theme parks, as most guests expect convenience when it comes to food and water availability. I would not recommend this property to anyone seeking a comfortable and hassle-free stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maleka, fountain hils

Stayed 4 nights in Dec 2024