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Seralago Hotel and Suites Main Gate East

3.0 star property

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Photo gallery for Seralago Hotel and Suites Main Gate East

Children's play area - outdoor
Exterior
Lobby
In-room safe, laptop workspace, iron/ironing board, free WiFi
Premium Suite, 1 Bedroom | In-room safe, laptop workspace, iron/ironing board, free WiFi

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Outdoor Space
  • Hot Tub
  • Gym

Explore the area

Map
5678 West Irlo Bronson Memorial, Highway, 2, Kissimmee, FL, 34746
  • Old Town
    ‪4 min walk‬
  • Fun Spot America
    ‪6 min walk‬
  • Disney Springs™
    ‪12 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪29 min drive‬

Room options

View all photos for Family Suite (Kid's Suite)

Family Suite (Kid's Suite) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Family Suite (Kid's Suite)

  • 290 sq ft
  • Studio
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Premium Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Premium Suite, 1 Bedroom

  • 505 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 505 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds, 1 Twin Murphy Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed

  • 290 sq ft
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 290 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Poolside

In-room safe, laptop workspace, iron/ironing board, free WiFi

Double Room, 2 Double Beds, Poolside

  • 290 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Seralago Hotel and Suites Main Gate East

Kissimmee aparthotel walkable to Old Town
This aparthotel features 2 outdoor pools, a fitness center, and a steam room. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, a 24-hour business center, a hot tub, and an outdoor tennis court are onsite. Each apartment provides a refrigerator and a microwave, plus free WiFi and a TV. Additional amenities include room service, a hair dryer, and a safe. Housekeeping is available on request.
Seralago Hotel and Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Seralago Hotel and Suites Main Gate East features 2 outdoor swimming pools, an outdoor tennis court, a hot tub, and a steam room. A computer station is located on site and wireless Internet access is complimentary. This aparthotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 1195 square feet (111 square meters) include conference space. This family-friendly aparthotel also offers a children's pool, a fitness center, and a children's club. Onsite secured self parking is complimentary.

Seralago Hotel and Suites Main Gate East has designated areas for smoking.

Room service is available.

Languages

Dutch, English, French, German, Portuguese, Spanish

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Fenced pool
  • Heated pool
  • Hot tub
  • Pool gate
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Car rental
  • Car not required
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Playground
  • Pool gate

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Room service
  • Wet bar

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: USD 10 per night

Bathroom

  • 1 partially-open bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1,195 square feet of conference space
  • 24-hour business center
  • Computer station
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a hospital

Things to do

  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Gym
  • Heated pool
  • Outdoor tennis court
  • Shopping
  • Volleyball
  • Ecotours nearby
  • Golfing nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 614 units
  • Access via exterior corridors
  • Banquet hall
  • Connecting units available
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 20.44 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Laundry facilities
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Seralago
Seralago Hotel Main Gate
Seralago Hotel Main Gate East
Seralago Main Gate
Seralago Main Gate East
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel Main Gate East Kissimmee
Seralago Main Gate East Kissimmee

Seralago Hotel and Suites Main Gate East Reviews

Reviews

4.8
Rating 10 - Excellent. 322 out of 2272 reviews
Rating 8 - Good. 216 out of 2272 reviews
Rating 6 - Okay. 334 out of 2272 reviews
Rating 4 - Poor. 395 out of 2272 reviews
Rating 2 - Terrible. 1005 out of 2272 reviews

4.4/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Stayed 3 nights in Jan 2025

6/10 Okay

Terri

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They have the best rates in town but, we bring our own sheets and towels because in the past the linens have not been clean.
Stayed 1 night in Jan 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
No maintenance at all, updated. Scary.
Stayed 2 nights in Oct 2024

2/10 Terrible

MARTIN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimas instalaciones
Pésimas instalaciones, muy viejas y sin mantenimiento, necesita todo el hotel una completa reacondicion,
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at All Costs – A Terrible Experience! I’ve stayed in countless places over the years, but this was by far the worst. From the moment I walked in, it was clear this room was nothing like what was advertised. The pictures online were clearly outdated and modified — what I was shown was a complete lie. The room was filthy, with stains on the carpet, dust everywhere, and the bathroom had mold in the corners. When I approached customer service to express my concerns, they were rude and unhelpful. Instead of offering any resolution, they just brushed me off. It was frustrating, to say the least. If you’re looking for a comfortable stay with honest service, I would highly recommend looking elsewhere. This place is not worth the money or the hassle.
Stayed 10 nights in Dec 2024

2/10 Terrible

Jaspreet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smelling with smoke although it was non smoking room, manager said cannot do anything. Could not sleep all night started having breathing issues. Checked out next morning to stay in another hotel. No bedding provided for sofa bed when asked for it, manager said come to main office to get it, could not deliver to room. Mattress of the sofa bed was way smaller than the frame one person can barely fit although two people were supposed to sleep on it. Microwave and Fridge were in the bathroom area next to sink.
Stayed 4 nights in Dec 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Stayed 1 night in Jan 2025

4/10 Poor

Sayu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old town is so good
Stayed 3 nights in Dec 2024

2/10 Terrible

Sol, Brandon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the most getto and terrible. No hot water, AC unit dont work properly, curtains broken and.barely privacy, keys to room do not work, security is the most rude any one could imagine. This place should be completely remodle. Worth experience in my life of course we get for what we pay. The only good I have to say is the location. Thats it!!! I DO NOT RECOMMEND THIS PLACE AT ALL!!
Stayed 2 nights in Jan 2025

2/10 Terrible

Marta

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en muy mala condición. Yo fui con mi esposo y mis dos niños, y nos tuvieron que mover de habitación (el baño no funcionaba y el piso estaba demacrado sucio). El segundo cuarto tenía la tasa de baño rota el piso sucio, las sábanas de la cama usadas, la puerta rota. Y muchas cosas más, nada que ver con las fotos que tienen publicadas. Realmente tuve una muy mala experiencia con el hotel y el personal.
Stayed 4 nights in Dec 2024

2/10 Terrible

Prateek

Business traveler
Worst stay ever
This was most terrible stay I’ve ever had. Bathroom is stinky, room is not at all in good shape, bed mattress is all broken, linens are not clean and on top, no hot water coming in the room.
Stayed 3 nights in Jan 2025

4/10 Poor

Manuela

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrendous
I only stayed one night and would have not stayed that first night if it had not been too late. I paid ahead for 5 nights and only stayed one. The room was very dirty. There was mold in the room; on the carpet; furniture and n the bathroom. The smell in the room was horrendous. It smelled like mold and urine. The mini fridge door was rusted on 1/4 of the bottom. Half of the outdoor lights did not work which made it dangerous to leave the room at night. The last straw was seeing roaches crawling on the wall. I’m shocked that this place has not been shut down by the health department. I’m still trying to get my refund.
Stayed 5 nights in Dec 2024

2/10 Terrible

Vinicius

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not what the pictures shows, there were bugs and the room floor was filthy, and the room door didn't even lock properly. I recommend everyone to stay away from this place. Go spend your money somewhere that you'll enjoy.
Stayed 2 nights in Jan 2025

2/10 Terrible

Manilia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs to be updated
Stayed 5 nights in Dec 2024

2/10 Terrible

Milan

Disliked: Cleanliness, property conditions & facilities
We had horrible smelling room so the only positive thing about this property was they allowed us to change the room which was not stinky and moist otherwise I would ask for refund this place needs to be renovated or shut down
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Estaba muy sucio , olía mal , se veía como una propiedad abandonada .
Stayed 1 night in Dec 2024

2/10 Terrible

Yanis, Hialeah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad odor, dirty, unfriendly staff
Stayed 2 nights in Dec 2024

2/10 Terrible

Theresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be the worst hotel I have ever stayed at. It looked so cute online with a lot of amenities but its false advertising. We booked a stay from 12/31/24-1/2/24. They had limited housekeeping services and later learned you have to request it 24 hours before. At first there was no electricity. They turned it on and the tv doesnt work. The bathroom door was swollen so it would not shut. Bathroom was filty with pinkish mold behind the door. It was cold but the heat didnt work. We waited all day and the next day for maintenance who determined unit had to be replaced. There was only one maintenance person. Photos and ads around the property are misleading. Food was not available become the restaurants were all closed. Only good thing about this gross motel was the gameroom. Garbage was overflowing the entire stay. The condition of motel is below normal because its so run down. Run do not walk if you decide to book this motel because its not a resort like they advertise. It felt like they are closing soon but will still take your money. So many people were making complaints to the rude staff at check in.
Stayed 2 nights in Dec 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Dec 2024

4/10 Poor

Marie Anne Gael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Staff was not very helpful , The door to the room could not open and they did not want to come and verify. Will not come back to this motel.
Stayed 2 nights in Dec 2024

2/10 Terrible

MOHAMAD H

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a bad experience we had in this hotel. Very dirty even you can see the rust on the doors and bugs are playing. We asked to change the room but the second room was the same. It should not been rated for not even half start.
Stayed 4 nights in Dec 2024

2/10 Terrible

Bruna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the most disgusting hotel I’ve ever stayed at! First let me tell you about the check in process. When I got to the hotel I was attended by the most arrogant and uneducated older lady at the check in counter. First she told me that I was in the wrong hotel, then after I confirmed on my Expedia app that I was in the right place, she told me that I did not have a reservation and insisted that she couldn’t find my name in the reservation list. I had to show her my app and kept on insisting that I had a reservation. After a long stressful wait she finally found my reservation under the name and confirmation number that I had given her when I first arrived. I reserved a suite with two queen beds and a queen pull out bed for myself and my family. When I made the reservations I have mentioned about the number of guests that would be staying at this suite for 4 nights. When I got to the room we had two bath towels, one face cloth and two hand towels to accommodate six people. The room smelled like a misture of cigarettes, mold and a dead skunk. The smell was awful !Full of spider webs & dust. Stained bedding and dirty covers, filthy microwave, broken outlets, wholes on the walls, broken floor, baseboards were rotten and broken. Cigarette buds all over the property, garbage overflowing & the hotel door looks were broken as well. I was blown away with the false advertisement. This place looks nothing like the advertised pictures on Expedia.
Stayed 4 nights in Dec 2024

2/10 Terrible

Irasema

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again.
Unfortunately our stay was a nightmare. Our stay was from December 29th, 2024 through January 1st, 2025, booked a month and a half in advance. I received the confirmation email when booked, then a reminder a day before. No communication outside of that, please keep this in mind. We arrived at 3 PM to check in, then were asked to wait until 3:15 PM to do so (which was no biggie since there was a sign right behind the gentleman helping us stating check-ins were to happen after 4PM). We go back up to him at 3:15 and starts checking us in, but then gets told by housekeeping our suite wouldnt be ready until about 4:15, so of course he asks us to come back at that time and our room should be ready. We are very understanding people, we tell him we'll be back at the time he gave us to get our room keys and head down to unpack. We couldnt eat at their food court because they didnt have anyone to run it, so it was closed the entire time we were there. We came back at 4:30 PM (just in case). However, it still wasnt ready, and had to wait about an hour to check-in again because there was a line of other tired folks checking in at the same time. When we finally get everything taken care of, we head down to our room and were appaled by its condition. There were 4 child size pillows provided for a room of 5 adults, one roll of toilet paper for a 4 day 3 night stay, a cabinet door was missing, the bathroom door couldn't close, the room door was insecure and hot water took 30 mins to work.
Stayed 3 nights in Dec 2024