Ratings based on 697 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
This was a great kid friendly property with the lawn and toys along with the pool. There’s also a kids club with games and an arcade. There was a lot to do. Our room was very clean as well as the lobby and breakfast room. The breakfast was really nice, different options everyday. Even had Mickey Mouse pancakes, they looked cute but was very dry and tasteless. Cute nonetheless. Coffee was great. The pool was nice but moldy in some areas. The staff was always cleaning something, so I liked that. I just wished the bathroom had the detachable shower head to better shower the kids.
by A verified traveler
Posted Apr 23, 2024 on Expedia
by A verified traveler
Posted Apr 22, 2024 on Expedia
Magic Moments resort was exactly what we needed for our Disney stay. Clean, comfortable, inexpensive and close to the parks.
The breakfast was decent, although I will say the need better coffee lol
the staff was very kind, all areas were well kept and we had an overall inviting experience.
My family and I will definitely be staying there again on our next Disney trip.
Comment from Hotel Management
Apr 22, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Lanice,Thank you for your wonderful review and perfect rating! We are thrilled to hear that Magic Moment Resort & Kids Club met all your needs for your Disney stay—being clean, comfortable, affordable, and conveniently located near the parks. Your satisfaction is our top priority, and we're glad we could contribute positively to your family's experience.We appreciate your feedback on the breakfast and the coffee; we'll certainly take that into consideration as we strive to improve our offerings. It's great to know that our staff made a positive impression and that you found all areas well-kept and inviting.We're delighted that you plan to stay with us again for your next Disney trip, and we look forward to welcoming you and your family back. Thank you once again for choosing Magic Moment Resort & Kids Club and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 22, 2024 on Expedia
Your kid will love the place for sure.
Comment from Hotel Management
Apr 22, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Resit,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you think children will love our resort. We strive to create a fun and welcoming environment for kids, ensuring that all our young guests have an enjoyable and memorable stay.We look forward to welcoming you back to Magic Moment Resort & Kids Club and continuing to provide a place that delights both kids and adults alike. Thank you again for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 21, 2024 on Expedia
This was a nice place. They had a very great lovely breakfast with lots of options.
Comment from Hotel Management
Apr 22, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Melanie,Thank you for your review and the positive rating! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your liking, with a great variety of options. We strive to provide a pleasant dining experience as part of your overall stay.We appreciate your feedback and hope to welcome you back to Magic Moment Resort & Kids Club soon, aiming to deliver a 5-star experience next time. Thank you again for choosing us for your stay.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 21, 2024 on Expedia
So much for the kids to do and walking distance to lots of amenities!
Comment from Hotel Management
Apr 22, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Tyson,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you appreciated the variety of activities available for kids at our resort and enjoyed the convenience of having numerous amenities within walking distance. We strive to provide a fun and accessible environment for families, ensuring that every aspect of your stay enhances your experience.We look forward to welcoming you and your family back to Magic Moment Resort & Kids Club for another delightful visit. Thank you for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 20, 2024 on Expedia
Comment from Hotel Management
Apr 21, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Jessica,Thank you for taking the time to rate your experience. Although you didn't leave specific comments, your rating suggests that we may not have met your expectations during your stay. We are committed to providing our guests with the best possible experience, and we apologize if we fell short in this instance.We would greatly appreciate any additional feedback you could provide that would help us understand how we can improve. Please feel free to reach out to us directly with any details or suggestions.We value your input and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler from Elgin
Posted Apr 19, 2024 on Expedia
It was really cute family environment.
Comment from Hotel Management
Apr 20, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Evette,Thank you so much for your wonderful review and for giving us a perfect rating! We are thrilled to hear that you enjoyed the family-friendly environment at Magic Moment Resort & Kids Club. Our team is committed to creating a warm and welcoming atmosphere for guests of all ages, and it’s great to know that we succeeded during your stay.If you have any more feedback or need assistance planning your next visit, please don't hesitate to reach out. We look forward to welcoming you and your family back again soon!Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 19, 2024 on Expedia
Good for kids
Comment from Hotel Management
Apr 19, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Nikki,Thank you for your excellent rating and for noting that our resort is good for kids. We are delighted to hear that the facilities met your family’s needs and provided a fun and welcoming environment for your children.We aim to create memorable experiences for our guests of all ages, and your feedback is greatly appreciated. We look forward to welcoming you back to Magic Moment Resort & Kids Club and hope your next stay is just as enjoyable.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club
by A verified traveler
Posted Apr 18, 2024 on Expedia
The pictures were deceiving about the look of the property. The kids area was good, meant for 5 and under beside the pool. Only one washer and dryer and microwave for the whole property so had to share. Breakfast was ok, and close to many restaurants. Staff was very nice and helpful.
Comment from Hotel Management
Apr 19, 2024 by Airam Bottini Front Desk Manager, Hotel Management
Dear Justin,Thank you for taking the time to provide feedback on your recent stay at our resort. We are glad to hear that you found our staff nice and helpful and that the kids' area met your expectations. However, we apologize if the pictures of our property gave a different impression than what you experienced. We strive to provide accurate visual representations and will review our materials to ensure they better reflect our current offerings.We appreciate your comments regarding the availability of amenities like the washer, dryer, and microwave. We understand that having only one of each on the property can be inconvenient, and we will consider how we can improve accessibility to these facilities for our guests.We're also glad to hear that you enjoyed the proximity to local restaurants and that the breakfast was satisfactory, though we always aim for excellence. Your feedback is invaluable as it helps us identify areas where we can enhance our guest experience.Thank you again for your review, and we hope to have another opportunity to serve you better in the future.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club