2/10 Terrible
Raquel
Traveled with family and small children, Traveled with family
Apr 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't feel comfortable staying here one night with our 2 young children. The room stunk so strongly with fragrance that I couldn't take it. It was overpowering. The sink was dirty around it. The "signature room" was a few extra coloured throw pillows and wallpaper. In the photos all of it looked spacious and new, but in person it was small and worn looking.
The outdoor playground and pool area was very worn out and run down looking. In the website photos all of it looked perfect and brand-new. Not true. The only area that looked true to the photos was the front desk check-in and lobby area. That was nice and looked great.
I was super disappointed and would never recommend this place to anyone. No wonder there is a no-refund policy. Because once you see it in person there's nothing you can do. And after I tried getting help through expedia, the front desk refused to refund any part of our stay still....then we went up to the desk again and we were told, sorry theres nothing she can do because the manager just left and we should've came to the desk first. But we had tried, and stood there and were left unhelped for a long time.
We walked out and are very happy we stayed elsewhere in Orlando. At a beautiful resort. This motel is disappointing and not like pictured or described with poor customer service. Not recommended.
Raquel
Stayed 4 nights in Apr 2025
