Ratings based on 5,063 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted May 1, 2024 on Expedia
The resort staff staff as a whole were not very complimentary. Seemed like they were all made to be at work. Like I asked them to he there. I was very disappointed with the customer service. Also crazy hidden costs. Room wasn't cleaned daily. Had to ask for extra towels each day. Huge disappointment.
by A verified traveler
Posted May 1, 2024 on Expedia
The bed in my unit was broken and the maintenance guy had to come at 10 at night to fix it and u have to pay extra 80 dollars for resort fees they said it was for the water park and when we checked in the water park closed in 20 mins upon arrival and u have to leave at 10 am the next day and we didn’t even get to use the water park and we have 3 kids so it was disappointing
by A verified traveler
Posted May 1, 2024 on Expedia
Although our stay was until 26th Sunday; we were told until Saturday. All because front desk couldn’t find my reservation. My keys were made TWICE wrong. 30 min to just speak w someone at front because of line and how slow it moves. Medicine and diapers in room were needed, couldn’t get to them because of front desk mistake. What felt like a mile trek just to get to front, all with 3 small children. Spent majority of my afternoon waiting, walking, being locked out of room, just a nightmare! $300 a night for what?? Wasted almost all afternoon of my vacay. Broke down in tears at front desk only to be looked at by ‘manager’ with zero remorse. No apologies. Nothing. Absolutely appalled. Never coming back. I never complain. Ever. This was a waste of time and money. I will be contacting corporate.
by A verified traveler
Posted May 1, 2024 on Expedia
We have been coming to this resort for 3 years and the amount of improvements they have been doing is awesome. This last trip we kept finding new things they have added on or improved. Painting, new sitting areas, more loungers around the pools, tables and even their gardens have been improved. The food is good, drinks are cold and kids always have a blast.
by A verified traveler
Posted May 1, 2024 on Expedia
Is located near the Disney area and it was very convenient for my family.
by A verified traveler
Posted May 1, 2024 on Expedia
The staff was phomenional especially Gaby at the front desk. My grandkids lived in the Waterpark and basketball court. My only low would be the unforeseen fees and prices at restaurant on site. Apart from that everyone has a wonderful time.
by A verified traveler
Posted Apr 30, 2024 on Expedia
by A verified traveler
Posted Apr 30, 2024 on Expedia
We stayed at this property on April 26-28, Very clean, staff was very helpful and courtesy, loved the convenience with the restaurant's and ice cream shop on the premises, really no reason to leave once you get to the Hotel. I took my grandkids, and they had an amazing time. I really would recommend this place if you have kids. We enjoyed the water park, we liked that the park had an area for the younger kids and bigger kids as well. We enjoyed playing mini golf, and also, enjoyed the pool area over in the area our room was, it had the bounce slides on the pool deck. My grandkids ages were 16, 13, 5 and 2. There were something for each of them to do, and they definitely cant wait to go again.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Comment from Hotel Management
May 1, 2024 by General Manager, Hotel Management
Dear Erica,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Front desk was rude & disrespectful I don’t recommend any one to stay here