2/10 Terrible
Sarah
Traveled with partner
Feb 5, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
cockroaches! BEWARE! I honestly don’t know how this hotel has an 8.2 out of 10! had an 8 night stay booked, upon entering the hotel I knew I went too cheap. Once we got to the room it was small but we didn’t mind I went looking around and right away could see that NO money is spent on the upkeep of the hotel. Yes they updated the outside but Inside was down right unacceptable.The inside of the shower facet and grab bar were extremely corroded, the bed sheets were so old they had that roughness with the little balls that come from being old and used and washed thousands of times, the beds were otherwise clean. All the furniture is extremely scuffed, and carpets are dirty etc..COCKROACHES EXPLAINED! On the 6th night I got up to go to the bathroom and saw something small run across the floor and stopped by the bottom of the outside of the shower, I immediately killed it and saw it was a small roach. I didn’t see anymore and thought ohh god now we have roaches and didn’t sleep the rest of the night. The next morning we had to leave to go to Disney, when we got back to the room at 9pm when we walked into our room we saw a big one above our bed. I screamed and said I’m leaving now! My husband killed it with his shoe.We pack in a matter of mins and checked out ASAP! I told the front desk Gloria, she immediately said ohh o I’m so sorry I will refund you 3 nights, she asked for my card and after looking into my account said you booked non refundable and we can’t issue any refund.
Sarah
Stayed 8 nights in Jan 2025