Ratings based on 156 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
3.9 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
Staff was very nice, the property is very clean and the room we stayed in was great. Free buses to theme parks was a huge bonus. The restaurant on site had good good and the waiter/bartender we had was awesome.
The only two issues that kept it from five stars was 1.) They were doing renovations and we didn't know ahead of time so the pool and outdoor bar were closed, which were two of the main reasons we originally picked it. 2.) The on site store was closed during times it was advertised to be open. The staff explained it is run by a third party vendor but they should be considering a new vendor if they can't even do the bare minimum of being open.
Comment from Hotel Management
Apr 17, 2024 by Yomaris, Hotel Management
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at our hotel. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Dirty
Comment from Hotel Management
Apr 17, 2024 by Adelia, Hotel Management
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations in the services provided by our team. This is not typical of our hotel and staff, as we are always looking for ways to improve our customer experience.Please know that your experience does not show the overall performance of our hotel when it comes to service and product. We truly value each of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.Best Regards and B Safe,
by A verified traveler from San Francisco
Posted Apr 15, 2024 on Expedia
They do not allow you to use the balcony, they have a device which prevents the door from opening more than several inches.
Comment from Hotel Management
Apr 15, 2024 by Management , Hotel Management
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations. Sorry for the inconvenience this may cause to you. Our balconies are closed for the safety of our guests, including children.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Yomaris, Hotel Management
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
by A verified traveler
Posted Apr 14, 2024 on Expedia
IN DISREPAIR ,POOL NOT OPEN, BEING REJUVENATED,,BROKEN ICE MACHINES ,BROKEN ELEVATOR ,REFIGERATOR AND AC BARELY WORKED ,LEAKY SHOWER RUNS ALL OVER BATHROOM FLOOR ,CHARGE TO PARK YOUR CAR $25-$36
Comment from Hotel Management
Apr 14, 2024 by B Resort Team , Hotel Management
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations in the services provided by our team. This is not typical of our hotel and staff, as we are always looking for ways to improve our customer experience.Please know that your experience does not show the overall performance of our hotel when it comes to service and product. We truly value each of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.Best Regards and B Safe,
by A verified traveler
Posted Apr 14, 2024 on Expedia
Beautiful hotel and excellent staff!
Comment from Hotel Management
Apr 14, 2024 by B Resort Team , Hotel Management
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
by A verified traveler from colorado springs
Posted Apr 14, 2024 on Expedia
😂👌
Comment from Hotel Management
Apr 15, 2024 by Yomaris, Hotel Management
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
by A verified traveler from Spring Hill
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by B Resort Team , Hotel Management
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
by A verified traveler
Posted Apr 12, 2024 on Expedia
Stayed at this hotel years ago and my stay was exceptional. This time was not as great. My initial room was very nice. Only problem was the heater didn’t work. Turned it on when I first arrived. Three hours later and my room was freezing. It was near 60 degrees and dropping. I was switched to a different room and that room was just ok. Nothing special. The restaurant downstairs was just ok also as they were short staffed. My stay years ago was much better than my recent stay.
Comment from Hotel Management
Apr 12, 2024 by Diana- Director of Front Office, Hotel Management
Thank you very much for your feedback, our sincere apologies for the service fractures you encountered during your stay. Please rest assured that your comments will be shared with both the Housekeeping and Food and Beverage Management team
by A verified traveler
Posted Apr 11, 2024 on Expedia
Only issue was the refurbishment of half the property which resulted in use of one elevator but other than that staff were GREAT & resort and room were very clean
Comment from Hotel Management
Apr 11, 2024 by Yomaris, Hotel Management
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!