4/10 Poor
Erika
Traveled with family
Mar 28, 2025
Liked: Cleanliness
Disliked: Staff & service
Disappointing stay
My family and I always stay at Motel 6 when we go to the coast. We have always had a great experience until our spring break stay this year. We stayed 2 nights and on the first night, we found a giant cockroach in our room. We trapped it and took it to the front desk. The girl at the desk said she was scared of bugs and would leave it for the manager to see. She left the bug in the bag on the front counter where we presented it to her. She did not offer to move us into another room or give any other suggestions. I think they were at full vacancy but I was not sure. We also had fireplace in our room which did not work. Our cable was giving us an error message for half of our stay. The error message told us to adjust our antenna.. Eventually it randomly reconnected and started working again. We heard nothing from the manager about the cockroach until I brought it up at our check out. He said it was "weird that a cockroach was in the room since they had just recently had pest control at their property." He offered to give us 50% off 1 night of our next stay there (since we only dealt with the cockroach the first night), OR he said I could try to call Expedia and request a refund since I booked our stay via Hotels.com. I completely forgot to take a picture of the cockroach we found. But Google picture search confirmed it was a cockroach. We have never had issues like this at Motel 6 before, so this was extremely disappointing.
Erika
Stayed 2 nights in Mar 2025