4/10 Poor
Philip
Traveled with family
Jun 3, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel had alot of problems. They are understaffed. Long waits too speak to somewhat at the desk. I stood and waited 15 minutes while the only person working took a complicated reservation over the phone. When I expressed some frustration, she gave me a sour look. I arrived at 2:30 PM and although check in time is 3 PM I was told not a single room was ready. I needed to leave and asked if my partner, who wanted to take a nap, could check in for me. No, that was against the rules, so I had to wait 30 minutes to check in at exactly 3 PM. I'm sure they could have found one double room that was clean and allowed me to check in without the wait. Unfortunately, the room they gave us had a faulty air conditioner which made a clanking, rhythmic mechanical noise (instead of the usual hum) which was loud enough to prevent sleep. I requested it be fixed or be allowed to switch to another room. When we returned from dinner, the unit was still making noise. The lone employee at the desk told me it had been checked and that all the air conditioners in the hotel made this noise. I knew that was untrue because the air conditioners in the hallways made the usual low level hum. When I said I wanted a new room anyway, I was told it was not possible. The pool and hottub were supposed to be open 24 hours a day, but the next morning they were closed. Beds were comfortable and beakfast was good. But a hotel this size needs a bigger staff and needs to go the extra mile for the paying customers.
Philip
Stayed 1 night in Jun 2025