Ratings based on 1,922 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted May 1, 2024 on Expedia
We expected more for the price. Cashless at all hotel stores and restaurants was a nuisance. We stayed here because it was close to the Grand Ole Opry which was the reason for the trip. The gardens and waterfalls were very nice as was the greenery. Front staff was great. Concierge was too aggressive on the sale of excursions, I thought.
Comment from Hotel Management
May 1, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement.Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Gaylord resort is beautiful. The atrium pathways, plants, rivers, waterfalls, restaurants, are all amazing. Having an app that helps you find your way around the grounds was very helpful.
Comment from Hotel Management
Apr 30, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
by A verified traveler
Posted Apr 29, 2024 on Expedia
hotel is decent. The rooms are clean, albeit small. When I booked the room, it said it sleeps 5, which was exactly how many I needed. I assumed maybe a pull out couch or similar. This was not the case, and I guess it would sleep 5 if you slept 3 to a queen size bed. When I asked about a roll away or cot, they said I could have one for a hundred more dollars. At the price of the rooms and when advertised as "sleeps 5," this seemed ridiculous. Fortunately, my 13 year old didn't mind making a little bed on the floor. The hotel is absolutely huge, which is a blessing and a curse. There is lots of restraunts and things to see, but it takes forever to get anywhere, and the place can be like a maze. It is a 6 minute walk to the Grand Ole Opry; which, is amazing, but expect a 40 dollar plus Uber ride to downtown or most other things to see in Nashville. I did go to the Opry one night; which, is amazing, and I highly recommend it, but most of the other things I went to see were downtown. I would have saved a bunch of money by staying closer to downtown and taking one Uber ride to the Opry. The staff was friendly with the exception of the cleaning lady who knocked on our door at 8:15 am to ask if we were checking out. We were, but didn't plan on leaving until checkout time. I thought that rushing us out at 8:15 was a little low rent and unprofessional.
Comment from Hotel Management
Apr 30, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your loyalty to Marriott Hotels and Resorts and would like to thank you for being a Marriott Bonvoy member.Providing the highest level of hospitality is our number one priority and it is truly disappointing to hear about the overall experience that you had. After viewing the comments on your survey, it is clear that we have areas to improve upon and please note that all of your comments will be shared with the appropriate members of leadership for future improvement and we hope that the next time you join us, you find an improvement in the service we know we can offer.Again, thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
by A verified traveler
Posted Apr 28, 2024 on Expedia
It is a wonderful place to stay. But it is so big. Initially easy to get turned around. We only stayed one night, so didn’t have time to enjoy all the hotel has to offer. Beautiful!
Comment from Hotel Management
Apr 30, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
by A verified traveler from Katy
Posted Apr 26, 2024 on Expedia
Beautiful, live music and so much to do without leaving. Wonderful spa and cheerful, helpful staff.
Comment from Hotel Management
Apr 27, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are also truly glad to hear that our team of STARS (employees) exceeded your expectations and were helpful and that you found our resort/atrium grounds to be beautiful.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
by A verified traveler
Posted Apr 22, 2024 on Expedia
An absolute oasis in Nashville. The conservatory greenhouse atmosphere was so enchanting and relaxing. The food and drinks were four star too. The only thing is that I would want the restaurants to be open to 11 pm.
Comment from Hotel Management
Apr 27, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback about our restaurants, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so glad to hear that your experience at our resort exceeded your expectations and that you were able to create memories that will last a lifetime.Please note your feedback has been shared with our Food & Beverage leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
by A verified traveler
Posted Apr 22, 2024 on Expedia
It’s beyond what I expected!!!
Comment from Hotel Management
Apr 27, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 15, 2024 on Expedia
This is a magnificent facility but everything is expensive! Crazy expensive! There 2 days and 1 night and spent over $1200 for room, water park, and 3 meals for 2 adults and 2 children. Nothing is complimentary! Even pay $37 to self park.
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland.We are sorry to hear that the total of your stay was higher than expected - our team works hard to communicate all costs and fees prior to arrival and this includes our resort fee and parking. If you feel like you were overcharged, please let me know so I can look into this for you - nevertheless, I will be sure to communicate your feedback with my Front Office and hotel leadership team for future improvement.As a valued guest, we appreciate you taking the time to share your feedback.