6/10 Okay
Jose
Traveled with family and small children, Traveled with partner, Traveled with family
Dec 1, 2024
Disliked: Cleanliness, staff & service
Rooms are very dusty and unclean we stayed 2 nights and it was my whole family we had 4 room reserved all 4 rooms were very dusty .. one room didnt even have soap for your hands The front desk people are very rude and dont even acknowledge you after you check in. We went up to a room service lady to see if they would take our garage and if we would be able to get new towels and they said we had to call the front desk because we wouldn't get serviced we called and no one answered. I walked down to talk to someone and the lady was just on her phone didnt even make eye contact and was like I dont know.. I told her we needed the service and needed the garbage to be taken and new towels she staired at me with a blank stare and said OK we never got serviced we had to leave the garbage out for them to take and even that they never picked it up until the next day.. the only good service we received was from the Hispanic lady that works in the kitchen for breakfast shes amazing and very friendly. They could definitely be better if they had nicer people in the front desk and when asking to be serviced for simple garbage and new towels its not like i wanted a full clean room all over again it was just two simple things that they wouldn't help with.. sadly we will not be back from that experience
Jose
Stayed 2 nights in Nov 2024