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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Free daily buffet breakfast
Lobby
Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Gym
  • Laundry
$114
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
100 Essex Rd, Old Saybrook, CT, 06475
  • Goose Island
  • Essex Steam Train
    ‪5 min drive‬
  • Harvey's Beach
    ‪7 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(26 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(55 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Property grounds

Pier Blue Inn Old Saybrook - Essex

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, 1,015 reviews
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Old Saybrook hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn Old Saybrook - Westbrook features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Quality Inn Old Saybrook - Westbrook has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 341 out of 1013 reviews
Rating 8 - Good. 334 out of 1013 reviews
Rating 6 - Okay. 188 out of 1013 reviews
Rating 4 - Poor. 88 out of 1013 reviews
Rating 2 - Terrible. 62 out of 1013 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kathleen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Garbage wasn't picked up in room or on floor areas. No soap in bathroom. Pool was cold too cold to use. Not the cleanest hotel.
Stayed 2 nights in May 2025

2/10 Terrible

johnna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a reaction to something either with the bed sheets or the pool water. My arms turned red and they itch like crazy. Tried to tell the front desk lady but she was very dismissal to me .she was rude and couldn't be bothered. Just gave me a card told me to call them.
Stayed 1 night in May 2025

6/10 Okay

Ken

Disliked: Amenities
Stayed 2 nights in May 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Room and hotel clean but over priced for what it is.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

PAUL, Hopewell Junctio

Traveled with partner
Liked: Amenities
Nice comfortable room at a fair price.
Stayed 1 night in May 2025

6/10 Okay

Justine

Disliked: Staff & service, property conditions & facilities
Sadly, i don't expect much, but i do expect the staff to know something about the hotel, like how to get to my room. I expect keys to work, and when they don't, please don't give me a new one and say you hope it works. If you work at the hotel and see something gross in the hall, don't kick it aside and let it sit for 24+ hours. Stop telling me you meant to hang a sign on the broken ice maker and please, get a tv service that isn't like watching tv in the 70s with snow on every channel.
Stayed 1 night in May 2025

6/10 Okay

Mario Gabriel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
When I Arrived With My Wife I Found Hair In The Bathroom, Dirty Coffee Filter And With Residues Of Use, My Wife Entered The Bathroom And Found A Broken Or Old Towel. Later When Going Out To A Restaurant We Can'T Enter Door #5 It Doesn'T Work So We Had To Look For Another Entrance To The Hotel; The Keys Didn'T Work And We Had To Go To The Lobby, The Next Day After Leaving The Pool The Keys Stopped Working Once Again. Between All That A Lot Of Stress Having To Walk The Whole Hotel To Get To The Lobby Again.
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a nice quiet area of Old Saybrook close to restaurants, shopping stores and Amtrak.
Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas, SHIREMANSTOWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Decent breakfast and plenty of parking.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, regret that we only stayed for one night. Thanks 😊
Stayed 1 night in May 2025

10/10 Excellent

Domenica

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Stayed 1 night in Apr 2025

10/10 Excellent

Adianez

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the tv had basic cable so the kids were able to watch their favorite cartoons! The weather wasn’t on our side this go around but the hotels pool really made the stay. It was clean and well kept.
Very quiet area we had the pool to ourself for a couple hours before another family came by
Stayed 2 nights in Apr 2025

8/10 Good

Kelly

Stayed 1 night in Apr 2025

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The pool was amazing!
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It right off a busy road and a curve so didnt feel safe foing to a walk by myself, but the property itself was decent size to strtch legs
Stayed 3 nights in Apr 2025

8/10 Good

Monserrate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I enjoyed staying here.

8/10 Good

Terry

Liked: Cleanliness, staff & service
The staff that cleaned the room and made up the beds daily did a great job! The ibly significant drawback during our 3 day stay was that the electronic room keys worked on only 10-15 percent of the time, and this is NOT an exaggeration. Once I tried every outside door and none opened. I had to go around outside to the main entrance where I was told at the front desk (by the person who checked us in the day before) that whoever checked us in did not realize we were staying for 3 days, even though he, himself, had checked us in earlier for our PREPAYED 3-night stay, In summary,the lock system does not work properly and should be fixed and then maintained.
Stayed 3 nights in Apr 2025

8/10 Good

Monserrate

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Apr 2025

8/10 Good

Robert

Stayed 1 night in Apr 2025