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Quality Inn Old Saybrook - Westbrook

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Lobby
Lobby sitting area
Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Laundry

Explore the area

Map
100 Essex Rd, Old Saybrook, CT, 06475
  • Essex Saybrook Antique Village Shopping Center
    ‪2 min drive‬
  • Saybrook Country Barn
    ‪4 min drive‬
  • Yale New Haven Health Old Saybrook Medical Center
    ‪4 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Pier Blue Inn Old Saybrook - Essex

Pet friendly
Parking included
Free WiFi
Air conditioning
3.8 out of 5, Good, (904)
The price is $69
per night
$79 total
includes taxes & fees
Jan 27 - Jan 28
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Old Saybrook hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn Old Saybrook - Westbrook features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Quality Inn Old Saybrook - Westbrook has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1003 reviews" "
Rating 8 - Good. 349 out of 1003 reviews" "
Rating 6 - Okay. 207 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with group
Liked: Room comfort
Stayed 1 night in Oct 2024

6/10 Okay

David, Rocky Hill

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells very musty. They need to overhaul the ventilation and take care of the mold.
Stayed 1 night in Oct 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Paul

Traveled with partner
Liked: Staff & service
Older property. Worth the price we paid
Stayed 2 nights in Oct 2024

8/10 Good

Maggie Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property was a bit outdated, the facility was clean and the pool was immaculate. The help at the front desk was prompt and friendly. The only complaints we had was the beds were a bit hard and the halls smelled a tad musty.
Stayed 1 night in Oct 2024

2/10 Terrible

Ann Marie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was great, the rest horrible!
The place smelled horrible as soon as you walked into the lobby, teh bathroom I was in looked like Mold was on the ceiling, because there was no exhaust fan. I would never stay again. Even for the price.
Stayed 1 night in Oct 2024

10/10 Excellent

Terry, Pembroke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read the property reviews before arriving. They weren’t great, so I was a bit worried. All in all, though, we did not find any concerns. Updates would be a bonus for sure. The lobby did have a musty smell, but nowhere else that we went in the building. The breakfast was easy and good. Our room was very clean and comfortable.
Stayed 1 night in Oct 2024

8/10 Good

Pamela L.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place to stay.
Not ritzy, but fine for our weekend in town, had everything we needed, convenient to the highway. Breakfast was good, room was clean, everyone was friendly & helpful.
Stayed 2 nights in Sep 2024

6/10 Okay

Daniel

Business traveler
Liked: Amenities
I stayed for 3 nights and never received any housekeeping service. I had to make my bed and reuse towels. Additionally, EVERY time I tried to enter my room, my key didn't work. I had to walk down to the front desk 7 or 8 times during my stay to have my key reactivated (a 10 min. process). My key was placed in the console of my truck, so it wasn't demagnetized.
Stayed 3 nights in Sep 2024

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

M

Business traveler
Liked: Cleanliness, staff & service
It has seen better days… needs a rehab but it sufficed for my trip which was just!!a place to sleep. Tried watching TV for several hours before bed and I couldn’t even watch the INFERIOR TV and antiquated service of about 10 channels that I didn’t even recognize! The TV was about 34” very small to see from the bed. Carpets were dirty . On a positive note the front desk staff was friendly and helpful.
Stayed 2 nights in Sep 2024

2/10 Terrible

Laurie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property is in need of updating and repair. Their are strong musty odors in many rooms.
Stayed 2 nights in Sep 2024

8/10 Good

Jennifer

Stayed 1 night in Sep 2024

8/10 Good

William, Cumberland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Hector

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was tentative, professional. The building needs update, rug smell, windows dirty. Limited updated work throughout property. So basically a lot of patch work !
Stayed 2 nights in Sep 2024

6/10 Okay

William

Traveled with family and small children
Disliked: Cleanliness
I liked that it was in a nice quiet area and staff were friendly. The room was a little dirty. An empty cigarette box was found by my 2yo behind the dresser when there's signs around about it being a non smoking hotel.
Stayed 1 night in Sep 2024

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Tv did not work.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ugh. I will never stay here again. It smelled terrible. Our room was damp and dark, very dated. The bathroom was gross—mold and rust on ceiling and floor. The only redeeming quality of this place is that it had very hot water. Otherwise it was a total dump
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities
I stayed a Friday night. The property looks rundown from the outside but is better inside. Rooms have good ventilation and air control, and they are very clean. Breakfast is included and is excellent. Nearby dining options are outstanding
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

John

Just wish the tv’s were a little better quality. But I’m just complaining. Overall this place is solid.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Stayed 2 nights in Sep 2024

4/10 Poor

Linda

Traveled with group
Liked: Staff & service
Smell unpleasant in halls like overuse of disinfectant. Room was nice quiet and large. Dated feeling in decor.
Stayed 2 nights in Sep 2024