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Lequ Okinawa Chatan Spa & Resort

4.0 star property

Choose dates to view prices

Photo gallery for Lequ Okinawa Chatan Spa & Resort

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, lifeguards on site
2 treatment rooms, massages
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, lifeguards on site
Hallway
City view from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
34-2 Mihama, Chatan, Okinawa, 904-0115
  • American Village
    ‪2 min walk‬
  • Depot Island
    ‪2 min walk‬
  • American Depot
    ‪5 min walk‬
  • Naha (OKA)
    ‪45 min drive‬

Room options

View all photos for Gold Suite Room with two extra beds(for 4 persons) with Private Pool |Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Gold Suite Room with two extra beds(for 4 persons) with Private Pool |Premier Wing|

  • 1862 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Gold Suite Room with three extra beds(for 5 persons) with Private Pool |Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Gold Suite Room with three extra beds(for 5 persons) with Private Pool |Premier Wing|

  • 1905 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 3 Twin Sofa Beds

View all photos for Superior Garden View Room, Non Smoking (3 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Garden View Room, Non Smoking (3 Beds)

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Superior Garden View Room, Non Smoking (4 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Garden View Room, Non Smoking (4 Beds)

  • 323 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Deluxe Premium Room with extra bed(for4 persons)| Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Deluxe Premium Room with extra bed(for4 persons)| Premier Wing|

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Gold Suite Room with Private Pool |Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Gold Suite Room with Private Pool |Premier Wing|

  • 1905 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Gold Suite Room with extra bed(for 3 persons) with Private Pool|Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Gold Suite Room with extra bed(for 3 persons) with Private Pool|Premier Wing|

  • 1905 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Garden View Twin Room, Non Smoking

Garden View Twin Room, Non Smoking | In-room safe, individually decorated, desk, laptop workspace

Garden View Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Garden View Room, Non Smoking (2 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Garden View Room, Non Smoking (2 Beds)

  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Corner Room, Non Smoking (2 Beds)

In-room safe, individually decorated, desk, laptop workspace

Premier Corner Room, Non Smoking (2 Beds)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Premier Corner Room, Non Smoking (3 Beds)

In-room safe, individually decorated, desk, laptop workspace

Premier Corner Room, Non Smoking (3 Beds)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Premier Corner Room, Non Smoking (4 Beds)

In-room safe, individually decorated, desk, laptop workspace

Premier Corner Room, Non Smoking (4 Beds)

  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Deluxe Room, Non Smoking (2 Beds)

In-room safe, individually decorated, desk, laptop workspace

Deluxe Room, Non Smoking (2 Beds)

8.0 out of 10
Very good
(2 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, Non Smoking (3 Beds)

In-room safe, individually decorated, desk, laptop workspace

Deluxe Room, Non Smoking (3 Beds)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Room, Non Smoking (4 Beds)

In-room safe, individually decorated, desk, laptop workspace

Deluxe Room, Non Smoking (4 Beds)

9.6 out of 10
Exceptional
(5 reviews)
  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Non Smoking (5 Beds)

In-room safe, individually decorated, desk, laptop workspace

Junior Suite, Non Smoking (5 Beds)

  • 614 sq ft
  • Partial ocean view
  • Sleeps 5
  • 2 Double Beds and 3 Twin Beds

View all photos for Ocean View Double Room, Non Smoking

Ocean View Double Room, Non Smoking | View from room

Ocean View Double Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking (2 Beds)

In-room safe, individually decorated, desk, laptop workspace

Junior Suite, Non Smoking (2 Beds)

  • 614 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Non Smoking (3 Beds)

In-room safe, individually decorated, desk, laptop workspace

Junior Suite, Non Smoking (3 Beds)

  • 614 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Junior Suite, Non Smoking (4 Beds)

In-room safe, individually decorated, desk, laptop workspace

Junior Suite, Non Smoking (4 Beds)

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | In-room safe, individually decorated, desk, laptop workspace

Standard Twin Room, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Room with extra bed(for 3 persons)| Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Moderate Room with extra bed(for 3 persons)| Premier Wing|

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Premium Room | Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Premium Room | Premier Wing|

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Premium Room with extra bed(for 3 persons)| Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Deluxe Premium Room with extra bed(for 3 persons)| Premier Wing|

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Premium Room with extra bed(for 3 persons)| Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Premium Room with extra bed(for 3 persons)| Premier Wing|

9.6 out of 10
Exceptional
(5 reviews)
  • 398 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Premium Room| Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Deluxe Premium Room| Premier Wing|

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, Non Smoking (4 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Room, Non Smoking (4 Beds)

8.8 out of 10
Excellent
(11 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Moderate Room | Premier Wing|

In-room safe, individually decorated, desk, laptop workspace

Moderate Room | Premier Wing|

8.8 out of 10
Excellent
(3 reviews)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, Non Smoking (2 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Room, Non Smoking (2 Beds)

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Room, Non Smoking (3 Beds)

In-room safe, individually decorated, desk, laptop workspace

Superior Room, Non Smoking (3 Beds)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Gold Suite

In-room safe, individually decorated, desk, laptop workspace

Gold Suite

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

In-room safe, individually decorated, desk, laptop workspace

Junior Suite

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Diamond Suite

In-room safe, individually decorated, desk, laptop workspace

Diamond Suite

  • Sleeps 9
  • 2 Queen Beds, 2 Double Beds and 2 Twin Sofa Beds

View all photos for Superior Garden Room

In-room safe, individually decorated, desk, laptop workspace

Superior Garden Room

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Moderate Room

In-room safe, individually decorated, desk, laptop workspace

Moderate Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Twin Room

In-room safe, individually decorated, desk, laptop workspace

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden Twin Room

In-room safe, individually decorated, desk, laptop workspace

Garden Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Corner Room

In-room safe, individually decorated, desk, laptop workspace

Premier Corner Room

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Partial Ocean View Room

In-room safe, individually decorated, desk, laptop workspace

Partial Ocean View Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Premium Room

Bathroom | Combined shower/tub, free toiletries, hair dryer, slippers

Premium Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, individually decorated, desk, laptop workspace

Deluxe Room

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Premium Room Easy Access

In-room safe, individually decorated, desk, laptop workspace

Premium Room Easy Access

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room

In-room safe, individually decorated, desk, laptop workspace

Superior Room

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Ocean View Double Room

In-room safe, individually decorated, desk, laptop workspace

Ocean View Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Premium Room

In-room safe, individually decorated, desk, laptop workspace

Deluxe Premium Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Adjoining Superior Twin Room

In-room safe, individually decorated, desk, laptop workspace

Adjoining Superior Twin Room

  • Sleeps 9
  • 4 Twin Beds and 2 Twin Sofa Beds

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About this property

Lequ Okinawa Chatan Spa & Resort

4-star hotel in Mihama
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a poolside bar, massage/treatment rooms, and a microwave in a common area. Housekeeping is available on request.
Lequ Okinawa Chatan Spa & Resort offers 229 accommodations with safes and complimentary bottled water. Rooms open to balconies. These individually decorated accommodations include desks. 42-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. This Chatan hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

There are indoor hot springs open between 3:00 PM and midnight. The temperature in the hot springs is set to 104°F.

In addition to hot springs, Lequ Okinawa Chatan Spa & Resort features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco hotel also offers a children's pool, spa services, and a vending machine. Complimentary self parking is available on site.

Lequ Okinawa Chatan Spa & Resort is a smoke-free property.

A complimentary manager's reception is offered each day.
Lequ Okinawa Chatan Spa & Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 2,200 for adults and JPY 1,100 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Gym
  • Indoor hot spring
  • Seasonal outdoor pool
  • Shopping mall

Family friendly

  • Baby toys
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Pool toys
  • Seasonal outdoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Spa

  • 2 treatment rooms
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Indoor hot spring

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 1000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: JPY 1000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's breakfast venue in the main building will be closed on June 17-20, 2024, due to renovation. The breakfast venue will be available in the annex building from 6-10:30 AM during this time. Guests can expect to hear construction-related noise.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1100 for children
  • Early check-in fee: JPY 1000 (subject to availability)
  • Late check-out fee: JPY 1000 (subject to availability)
  • Pool fee: JPY 2000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 中部保第R1-285号

We should mention

The seasonal pool will be open from March 20 to January 31
Pool access available from 8:00 AM to 8:00 PM
Hot springs access available from 3:00 PM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lequ Okinawa Chatan & Chatan
Lequ Okinawa Chatan Spa Resort
Lequ Okinawa Chatan Spa & Resort Hotel
Lequ Okinawa Chatan Spa & Resort Chatan
Lequ Okinawa Chatan Spa & Resort Hotel Chatan

Lequ Okinawa Chatan Spa & Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 694 out of 955 reviews
Rating 8 - Good. 204 out of 955 reviews
Rating 6 - Okay. 38 out of 955 reviews
Rating 4 - Poor. 7 out of 955 reviews
Rating 2 - Terrible. 12 out of 955 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Giordana

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel! I’d go back to Okinawa just to stay at this hotel again. Everything extremely clean and on point, the attention to detail, there was nothing missing. 10/10 My two bad exemptions which aren’t bad but it’s good to let people know is that: 1. We need to pay to use the pool, which i don’t know if i loved since the stay is not exactly cheap, and 2. The breakfast doesn’t really have much ocidental options, thought if you like oriental options they have plenty and for a good price, breakfastvery worth it (for oriental food). On an overal I loved it and will definitely be coming back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Reyna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! I will say that one tiny pillow per bed is insane. The beds were uncomfortable but the rest of the positve experiences supplemented these small negative things. Also, you need to place your key card foe the bathroom light to turn on! The staff was kind. The area was beautiful and convenient!
Stayed 3 nights in Oct 2024

6/10 Okay

Alexandra

Disliked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a stunning and beautiful property. My check in was at 2, I arrived early and they let me use the pool early! It’s a bit of shame you have to pay to use the pool, the hotel is already expensive as is and that was the main reason I stayed here. The pool was amazing with amazing sunset views. American village was pretty cool, not very Japanese but still a neat area. I recommend walking about at night as that’s when all the lights come on and it’s very beautiful to look at. I wouldn’t spend more than one day here as there isn’t too much to do but it was still worth making the trip up.
Stayed 1 night in Oct 2024

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get to use the pool because of typhoon warning . Breakfast is nice and good . Onsen is top notch. Near to everywhere in American village .
Stayed 2 nights in Sep 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel at the front desk were excellent and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Tabetha

Traveled with family
Liked: Amenities
Perfect stay for our family. Wonderful hotel amenities. Very walkable and bike rentals. Lots of food options within walking and very helpful staff. Would stay again.
Stayed 6 nights in Aug 2024

8/10 Good

Youngjun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice are and the people are amazing!
Stayed 1 night in Aug 2024

4/10 Poor

Kaveh

Stayed 3 nights in Jul 2024

10/10 Excellent

Corlice Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. Location was close to lots of shopping. I felt very safe. The only issue I had was the bed was very hard. I woke up sore every day! I’m thinking it may be Japanese style of bedding but it was a zero out of 10…
Stayed 5 nights in Jul 2024

8/10 Good

Cherre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

MARIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived checkin was easy and all! Due to the heat and humid there was just a weird scent around the hallways ! Pool use is for a fee fyi but they’ll give you tickets to use the onsen! Onsen and pool areas are usually empty! They have a beautiful full bar! Only giving 4 stars because on the second day we had set up cleaning our room at 12 pm , we were out by 11:30 pm and came back 1:40pm and our room hadn’t been cleaned yet which we had to forego.
Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel with a wonderful pool overlooking the American Village and a great pool bar.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rosanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for the most part. The only things that I would say were a bit of inconvenience was you had to pay to use the pool daily per person and when you stay in the Premier building it is a walk to the main building.
Stayed 13 nights in Jun 2024

10/10 Excellent

David

One night in paradise
Our room with a private pool was absolutely amazing. Front desk was very helpful. I can’t say enough about our stay one of the highlights of our trip.
Stayed 1 night in Jul 2024

10/10 Excellent

Ishiguro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

May Joy D.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. From the front desk who helps us get a taxi to helping us ship our luggage’s to the next hotel. Best breakfast.
Stayed 3 nights in Jun 2024

10/10 Excellent

Beth, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 4 nights in Jun 2024

6/10 Okay

Naeko

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms are on the smallish side and are poorly designed (very narrow rooms). Bathroom sink is outside the bathroom. The bed is at a 90 degree angle from the TV making watching TV from bed very uncomfortable. Mattresses are very hard and uncomfortable. On the plus side, it was quiet and there were eating places nearby. Staff was first rate.
Stayed 7 nights in Jun 2024

8/10 Good

Sharon

Stayed 2 nights in Jun 2024

10/10 Excellent

LISA

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Jun 2024

10/10 Excellent

Victoria

Stayed 4 nights in Jun 2024

6/10 Okay

Meba

Traveled with family
Disliked: Amenities, property conditions & facilities
For the price I expected elegance
Stayed 1 night in Jun 2024

10/10 Excellent

Hong Eun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything except that we wished that then water was warm in the swimming pool.
Stayed 1 night in Mar 2024