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Hotel Nikko Alivila

4.5 star property

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Photo gallery for Hotel Nikko Alivila

On the beach, white sand, beach umbrellas, beach towels
Indoor pool, seasonal outdoor pool, pool umbrellas
On the beach, white sand, beach umbrellas, beach towels
Top Floor Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Spa

Explore the area

Map
600 Gima Yomitan Son, Nakagami District, Yomitan, Okinawa-ken, 904-0393
  • Nirai Beach
    ‪1 min walk‬
  • Murasaki Mura Ryukyu Kingdom Theme Park
    ‪17 min walk‬
  • Cape Zanpa
    ‪6 min drive‬
  • Naha (OKA)
    ‪70 min drive‬

Room options

View all photos for Corner Luxury Twin, Non Smoking (Taxi transfer between airport and hotel available)

Corner Luxury Twin, Non Smoking (Taxi transfer between airport and hotel available) | Premium bedding, down comforters, in-room safe, desk

Corner Luxury Twin, Non Smoking (Taxi transfer between airport and hotel available)

10.0 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Top Floor Twin, Non Smoking

Top Floor Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Top Floor Twin, Non Smoking

  • 463 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Corner Deluxe Twin, Non Smoking (Taxi transfer between airport and hotel available)

Corner Deluxe Twin, Non Smoking (Taxi transfer between airport and hotel available) | Premium bedding, down comforters, in-room safe, desk

Corner Deluxe Twin, Non Smoking (Taxi transfer between airport and hotel available)

  • 549 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Top Floor Ocean Patio Twin, Non Smoking

Top Floor Ocean Patio Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Top Floor Ocean Patio Twin, Non Smoking

  • 463 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior Terrace, Non Smoking

Superior Terrace, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Superior Terrace, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for Premier Ocean Patio Twin, Non Smoking

Premier Ocean Patio Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Premier Ocean Patio Twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Ocean Front High Floor Twin, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Ocean Front High Floor Twin, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin, Non Smoking

Superior Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Superior Twin, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • 463 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Ocean Front Twin, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Ocean Front Twin, Non Smoking

  • 506 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Ocean Patio Twin, Non Smoking

Superior Ocean Patio Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Superior Ocean Patio Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Twin, Non Smoking

Premier Twin, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Premier Twin, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Alivila Suite, Non Smoking (Taxi transfer between airport and hotel available)

Alivila Suite, Non Smoking (Taxi transfer between airport and hotel available) | Premium bedding, down comforters, in-room safe, desk

Alivila Suite, Non Smoking (Taxi transfer between airport and hotel available)

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Corner Luxury Twin Room

Premium bedding, down comforters, in-room safe, desk

Corner Luxury Twin Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room With Terrace

Premium bedding, down comforters, in-room safe, desk

Superior Room With Terrace

  • Sleeps 4
  • 3 Twin Beds

View all photos for Premier Twin Room

Premium bedding, down comforters, in-room safe, desk

Premier Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Top Floor Twin Room

Premium bedding, down comforters, in-room safe, desk

Top Floor Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Ocean Front Twin Room

Premium bedding, down comforters, in-room safe, desk

Ocean Front Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Top Floor Ocean Patio Twin Room

Premium bedding, down comforters, in-room safe, desk

Top Floor Ocean Patio Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Ocean Patio Twin Room

Premium bedding, down comforters, in-room safe, desk

Superior Ocean Patio Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Alivila Suite

Premium bedding, down comforters, in-room safe, desk

Alivila Suite

  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Front High Floor Twin Room

Premium bedding, down comforters, in-room safe, desk

Ocean Front High Floor Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Ocean Patio Twin Room

Premium bedding, down comforters, in-room safe, desk

Premier Ocean Patio Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Deluxe Twin Room

Premium bedding, down comforters, in-room safe, desk

Corner Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite

Premium bedding, down comforters, in-room safe, desk

Royal Suite

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Nikko Alivila

4.5-star Yomitan hotel close to Cape Zanpa
Catch some rays at the beach or spend the day relaxing at Hotel Nikko Alivila's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Nikko Alivila offers 397 air-conditioned accommodations with safes and slippers. Rooms open to balconies. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor tennis court and a marina are featured at the hotel. An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Hotel Nikko Alivila features a marina and an outdoor tennis court. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day.

Event facilities measuring 3186 square feet (296 square meters) include conference space. This Colonial hotel also offers an indoor pool, a children's pool, and a seasonal outdoor pool. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hotel Nikko Alivila has designated areas for smoking.

A complimentary manager's reception is offered each day.
Brasserie Verdemar - Overlooking the ocean and pool, this brasserie specializes in Modern European cuisine and serves breakfast and dinner.
SAWA - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open select days.
KINSHASA - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
GOSAMARU - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
HANAHANA - This buffet restaurant specializes in Fusion cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (JPY 1,000 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,600 to 4,900 for adults and JPY 500 to 4,900 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception

Restaurants on site

  • Brasserie Verdemar
  • GOSAMARU
  • HANAHANA
  • KINSHASA
  • SAWA

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Horseback riding/rentals
  • Indoor pool
  • Mini golf
  • Outdoor tennis court
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Water skiing
  • Windsurfing

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,186 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast rate plan for children ages 4-5. Breakfast fees are payable at the property.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 99999.0 per day
Cribs (infant beds) are available for JPY 99999.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 to 4900 for adults, and JPY 500 to 4900 for children
  • Self parking fee: JPY 1000 per stay
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 99999.0 per day
  • Rollaway bed fee: JPY 99999.0 per day
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Aesthetic Salon spa is open 10 AM-6 PM. The spa is closed Wednesday and Sunday.

We should mention

The seasonal pool will be open from March to November
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Alivila
Hotel Nikko Alivila
Hotel Nikko Alivila Yomitan
Nikko Alivila
Nikko Alivila Yomitan
Nikko Alivila Hotel
Resort Nikko Alivila
Hotel Nikko Alivila Hotel
Hotel Nikko Alivila Yomitan
Hotel Nikko Alivila Hotel Yomitan

Hotel Nikko Alivila Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1008 reviews
Rating 8 - Good. 206 out of 1008 reviews
Rating 6 - Okay. 50 out of 1008 reviews
Rating 4 - Poor. 16 out of 1008 reviews
Rating 2 - Terrible. 19 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

thi lan dai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort , secluded .
Stayed 3 nights in Nov 2024

10/10 Excellent

Juan David Gomez

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay with our toddler and infant!
Stayed 5 nights in Nov 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Grounds are very well maintained with beautiful views. Our rooms were large, lovely decor, looked like it had been recently renovated. Our rooms had gorgeous views. Food was very good in the 2 main restaurants. Very friendly staff! Highly recommend this property!
Stayed 2 nights in Nov 2024

10/10 Excellent

Theodore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel is very nice. It has a nice size clean beach, but not one was swimming in it. I also didn’t get to swim myself. People did use the beach for pictures and walking around. It’s long enough for the property, but does not extend beyond that. The hotel does not have a fitness room. The indoor pool requires extra fee. The street has no sidewalk to walk around. There is no bus. Going places requires Taxi rides. My booking includes free taxi transportation from and to the airport which can cost 6,000 to 10,000 yen each way if not included. Breakfast buffet at Hana Hana was excellent. I didn’t eat everything there, but I enjoyed what I ate. The atmosphere was good. It’s a nice relaxing hotel with very little to do. If your goal is to relax and bask in the views and enjoy what the resort has to offer in an environment with few people, it might be a great resort for you. I think the beach and the pool were under utilized when I was there. I would like to see entertainments at night like cultural performances as what they do in Mexico and Hawaii. Also, there are no tours that pick up at the hotel. Besides the breakfast buffet included in my booking, the food was expensive at all the restaurants even with the high dollar exchange rate. Nonetheless, it’s still less expensive than Hawaii. It can help you stay within your weight goal while on vacation though ;)
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on the beach—Will definitely return here! Staff was very helpful and everyone friendly. Recommend a corner room overlooking the pool from one window and the East China Sea on the other. Fabulous views! Room is restocked daily with bottles water and iced tea, Orion beer, and bottles of liquor. Brought us fresh fruit plates twice during our 5 night stay. They dust, vacuum, and change bed linen daily. Excellent food! Great deal to book the room with breakfast buffet included—more food than you can ever eat. They have an inexpensive option of To-Go bento boxes to eat in your room if you don't want to have a sit down dinner or another buffet meal. Reasonable charge to book a taxi driver for the day through the bell stand that will take you anywhere you want to go and then bring you back to the hotel—saved a lot of money doing it that way compared to one way taxi rides. You wont be disappointed staying here!
Stayed 6 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it this hotel is beautiful, pool , ocean , room , meals all thank you
Stayed 2 nights in Nov 2024

8/10 Good

Tod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a fantastic location, not too far from Naha but far enough it’s relatively quiet. The beach and pool are fantastic! The resort is 30 years old now and could use a refresh as some things are starting to show their age. Other than that, a tremendous place to stay - we did a week and loved it!
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeffrey, Sebring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nikko Alivila is located in a private quiet area. Perfect for just winding down to relax. It is not very close walkable distance to a city or town area but if you have a car or arrange transportation more dining options are available. The hotel is clean and updated. The staff is fantastic. It could use a play or game room for families with children. The hotel is on the beach and it is also a private beach so it is wonderful. I would definitly stay again.
Stayed 3 nights in Oct 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
They need some English speakers at the front desk!! SO HARD to get info and help
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Michael, Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has excellent location right on the beach. There is also a very nice pool. Staff were excellent. Only downsides: 1. Room thermostat would not cool below 22C - the room was hot. 2. Dining at the hotel was expensive, but no other options close by. Other than that, room was nice and spacious with a terrace overlooking the ocean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cvetelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities and very friendly staff! We loved the beach and the outdoor pool area! The rooms were specious and we had a great view from our balcony.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean hotel set in beautiful surroundings. Large, well equipped rooms with fantastic views of the pool and beach. Amazing breakfasts with an excellent choice of food and drinks. The only disappointment was that not all of the on-site restaurants were open and we were surprised that there wasn’t a bar open for drinks in the evenings.
Stayed 5 nights in Sep 2024

4/10 Poor

Karli

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We were very disappointed upon our arrival. I would not recommend or stay here again. This hotel is super old and needs a lot renovation. The halls and elevators had a strong musty smell. The pictures online are not accurate of the hotel’s current condition and must be older pictures because this hotel is very out of date. Even the walls behind the front desk were dirty. I can’t believe they would not have repainted with how bad it looks. The view was great but all we heard were all of the kids and people at the pool. Very family oriented if that’s what you are looking for and don’t care about how outdated the hotel is. We ended up going to another resort to enjoy their amenities because of how crowded it was with kids running around. It probably was a great hotel many years ago but it definitely needs a lot of renovation.
Stayed 1 night in Aug 2024

8/10 Good

Haylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a stunning beach, we were upgraded to a huge room with an amazing ocean view when we arrived. The water activities were diverse and you can snorkel straight off the beach at low tide. A few minor cons - there was quite a significant wait for the buffet breakfast every morning, there was a ticket system and you were called in order but most mornings we waited 15-20 minutes to enter the dining room, which is not something we have ever experienced in other hotel stays. Our bed was 2 large (king single/double size) beds pushed together, which left a gap in the middle of the bed, but the twin rather than double room seems to be pretty common in Japan. Also, be prepared to drive if you want to explore further than the resort grounds as public transport seems to be very limited in Okinawa. Overall it was a relaxing end to our Japanese holiday.
Stayed 4 nights in Sep 2024

6/10 Okay

Aimee

Traveled with group
Good beach
Nice location and beach. Very old hotel and at breakfast wait was 45mins for a table
Stayed 3 nights in Sep 2024

6/10 Okay

Angelo

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Amy

Traveled with family
Liked: Staff & service, amenities
I thought the interior of the lobby and the main portion of the hotel was in pretty good shape. However, any of the carpets in the halls on the main floor on the halls on the guest room floors and in the guest rooms was really dirty and needs to be replaced. I also thought the guestrooms were a little outdated. The wallpaper is peeling off the walls. I think they would’ve been better off to stucco the walls like they did the main level of the lobby floor. Restaurants were great for breakfast and we were able to eat at all three of the restaurants. I thought the shopping areas were all very nice as well. The pool deck really needs to be power washed and seemed kind of dingy as well as all the walking areas outside. The beach was absolutely beautiful and the views were to die for. All staff was absolutely wonderful. All in all I’m not sure I would stay again, but I would consider it.
Stayed 5 nights in Aug 2024

6/10 Okay

Franco

Traveled with group
Liked: Cleanliness, staff & service
Beautiful property with amazing pool. Beaches are very nice. Only negative is location is far from dining restaurants and transportation. Poolside has no bar to buy food or drinks. Staff was friendly and very accommodating. Outside of that it’s very beautiful location.
Stayed 3 nights in Sep 2024

2/10 Terrible

Andrew

Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved the pool as it has a kid-friendly area and it looks very well maintained. We loved the delicious breakfast buffet and staff were great!! I personally loved the old-rustic-spanish style kind of vibes of the hotel. The only thing I can think of in the room that we stayed at was a black out curtain. Overall this place is amazing and would definitely go back again!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Erle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant Verdemar had absolutely the BEST food I have tasted!
Stayed 3 nights in Aug 2024

8/10 Good

Mihoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was absolutely breath taking and beautiful. The service was generally good. We were at this hotel in 2007. So, we noticed that the service was not in full swing after the long Covid business damage period. Lounge with bar only open until 6pm was disappointing. The management’s budget cut was quite obvious. Breakfast was available at three restaurants and they all had variety of selections which was entertaining, but the line to get in at peak time around 8am was 75 minutes wait everyday which was ridiculous. Plus, the screen pad machine that gives you a ticket to be in line is only in Japanese language though there were many guests from China and Western countries. This created confusion and disappointment to many guests. We couldn’t believe the management is not doing anything about it. While breakfast was really good, dinner at Hana Hana buffet and Brasserie V were average and blunt, plus the waiter only poured wine up to 2cm high in glass very little. Overall we enjoyed the beach & pool and stay but it was not convincing enough for us to think of coming back here in the future again.
Stayed 3 nights in Aug 2024