Hotel Riu Ocho Rios - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
4 restaurants, dinner served, Italian cuisine
BBQ/picnic area
Private beach, white sand, sun loungers, beach towels
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Dolphin Cove
    ‪6 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Mystic Mountain
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪32 min drive‬

Room options

Double Room, Ocean View (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 301 sq ft
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 301 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 291 sq ft
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Quadruple Room

  • Sleeps 4
  • 2 Full Bed(s)

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

Suite Junior With Panoramic View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Family Room -6 Guests-

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Room Standard With Side View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

Similar properties

About this property

Hotel Riu Ocho Rios - All Inclusive

3.5-star Ocho Rios property with 4 restaurants
Catch some rays on Hotel Riu Ocho Rios - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Riu Ocho Rios - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Hotel Riu Ocho Rios - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a children's club, and a children's pool. Onsite self parking is complimentary.

Hotel Riu Ocho Rios - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1380 out of 2764 reviews
Rating 8 - Good. 707 out of 2764 reviews
Rating 6 - Okay. 349 out of 2764 reviews
Rating 4 - Poor. 159 out of 2764 reviews
Rating 2 - Terrible. 169 out of 2764 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rashidah

Traveled with partner
Disliked: Cleanliness
I did not like the attitude of some of the staff. They were unkind and dismissive. I also had to wait over five hours to get to my room. Upon my arrival they told me I had an upgraded room but unfortunately I was very disappointed. The room seemed unimpressive and underwhelmed.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jeffrey Robert

Stayed 5 nights in Dec 2024

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2024

6/10 Okay

ian

Traveled with group, Traveled with family
Liked: Cleanliness
So I’ll start with staff. There were some staff that were very friendly and great and some seemed like they didn’t want to be there. Most staff were friendly but it was just their job. When we checked in, we were put in building 4 which is a decent walk from from desk with luggage. Nobody said where bldg was or even offered to take luggage to room. We wheeled 4 suitcases with smaller bags to the room. We were on top floor (3rd) and there were no elevators!!!! So I had to carry each suitcase up stairs which was crazy for the amount money we spent! Other buildings do have elevators but ours didn’t. The gym was not useable. It’s very small, crowded, only 2 treadmills that rude people stay on for over an hour. There was nothing to clean and sanitize equipment so people just wipe off with a towel, The food was ok, nothing was over the top great. There was plenty of food at the buffet (jerk chicken and fish to pizza and hamburgers etc). The restaurants were nothing special, we ate at 3 of them and it’s the same as the buffet we felt. My wife is gluten free and there wasn’t a whole lot that catered to her. I will say that Pepe’s kitchen was great out by the pool but there were long waits for the chicken and burgers. The entertainment was good. We saw the show that was the history of Jamaican music and Michael Jackson show which were good I thought. Overall it was a nice week there, nothing crazy, nothing I would need to go back for the money. Our stay was 12/29/2024-1/4/2025

6/10 Okay

Simon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Main problem was there wasn’t just one or two bad experiences with staff, but too many to count. There was definitely some amazing people that worked there. But the lack of care and respect was unlike I’ve ever experienced. It’s okay to encounter a few bad apples. But in this case, it was on a daily basis.

10/10 Excellent

Winsome

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything from the staff to the property just want to say a thank you to Nicholas he's one of a kind with more people like him we would have a better world Love and Respect Nicholas
Stayed 3 nights in Jan 2025

10/10 Excellent

Onuoha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were wonderful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Brianna

Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine

Stayed 3 nights in Dec 2024

2/10 Terrible

Oliver, Palm Bay

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
This hotel is way over rated, let's start with trying to check in, from the moment you get to the front gate it's a issue with the lack of communication, you can't reach the property directly to find out anything, at the gate everyone has to be listed that is checking in to get through the gate, the same goes for all the rooms you reserved each room has to have a different name on the reservation if you rented more than one, and they won't change it unless you booked with them directly, but this isn't mentioned anywhere plainly until you are standing at the front desk with all your guests with 12 rooms reserved in one name, which anywhere else this wouldn't be a issue and know that Agoda can't help you at this point because not even them can get in touch with the hotel and they won't talk to them from your phone, leaving you stranded if you can't book alternative room with them if they have any or another place, while the staff is helpful their hands are tied by this policy, should you get in you find on the surface it all looks great but look closer you find that it lacks maintenance, the rooms are in need of some, mold is an issue, had a pipe burst in the ceiling and water pouring out everywhere flooding the room, you would think that getting another room should be easy but that took some time, and know that roaches are a problem so check your stuff before you leave (don't want any stow away) if you are looking for a enjoyable getaway there are lots of lesser expensive plac
Stayed 14 nights in Dec 2024

4/10 Poor

Oliver, Palm Bay

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
This hotel is way over rated, let's start with trying to check in, from the moment you get to the front gate it's a issue with the lack of communication, you can't reach the property directly to find out anything, at the gate everyone has to be listed that is checking in to get through the gate, the same goes for all the rooms you reserved each room has to have a different name on the reservation if you rented more than one, and they won't change it unless you booked with them directly, but this isn't mentioned anywhere plainly until you are standing at the front desk with all your guests with 12 rooms reserved in one name, which anywhere else this wouldn't be a issue and know that Agoda can't help you at this point because not even them can get in touch with the hotel and they won't talk to them from your phone, leaving you stranded if you can't book alternative room with them if they have any or another place, while the staff is helpful their hands are tied by this policy, should you get in you find on the surface it all looks great but look closer you find that it lacks maintenance, the rooms are in need of some, mold is an issue, had a pipe burst in the ceiling and water pouring out everywhere flooding the room, you would think that getting another room should be easy but that took some time, and know that roaches are a problem so check your stuff before you leave (don't want any stow away) if you are looking for a enjoyable getaway there are lots of lesser expensive plac
Stayed 8 nights in Dec 2024

4/10 Poor

Jorge

Traveled with family
Disliked: Staff & service
Customer service terrible. Beach beautiful, food great and entertainment amazing.
Stayed 7 nights in Dec 2024

10/10 Excellent

Saudra Althea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything

8/10 Good

Sharla

Traveled with family
Liked: Cleanliness, staff & service
The beach and entertainment were good. We didn't get the room in the location we reserved.
Stayed 5 nights in Dec 2024

8/10 Good

Simone Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spacious, and was upgraded in areas that were once in need. Unfortunately, we requested Oceanview, thinking we would see more of the view from our room, but the view was a slice because of the side of the building we were placed. We were informed that we should have requested oceanfront, which was not an option offered in the app.
Stayed 7 nights in Nov 2024

10/10 Excellent

Cordella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very clean, variety of food options and good quality, delicious food, awesome entertainment
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that they served authentic Jamaican food as an option everyday , food overall was good .The hotel was very clean , room was clean .They responded to request and concern very promptly. What I didn’t like is that staff need to be more efficient especially in dinning area , on several occasions I had to be looking for a server to give us water or juice at the table ,their was also no napkin at one point and I had to ask the server twice for napkin a mean how can you set a table with nothing for us to wipe our hands , other wise the property was good , service was great I would give them a 8 out of 10 . Great place for family trip .very conveniently located , less than 10 minutes from Dunns river , mystic mountain and dolphin cove if you want to do excursions.
Stayed 5 nights in Dec 2024

8/10 Good

Dinero

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Rashid, TULSA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. My GF was sick and the staff at the restaurant gave her hot water and tea daily and asked about her every time they saw me. Everyone went above and beyond.
Stayed 4 nights in Dec 2024

10/10 Excellent

John B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge. Has areas that are active and loud and areas that are quiet. Has something for whatever you are looking for.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nateeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

marquea damona, Dover

Stayed 3 nights in Dec 2024

6/10 Okay

Roycil

Stayed 5 nights in Nov 2024

6/10 Okay

Roxana

Traveled with family
Liked: Staff & service
Our stay was generally ok. I guess we kind of expected food and drinks to be mediocre, we did enjoy two of the “specialty restaurants”. It was hard to find quiet spaces. The music was blasting almost all day long. Rooms were in ok condition and a really musty smell that is hard to get off the clothes. Some small things like several outlets and the phone were not working. I think the most salient point were the waterslides and the kids area which were a lot of fun. The pool was clean and the beach area was nice. The gym was quite small for such a large property and a bit crowded, but functional. We didn’t partake in the entertainment activities so can’t comment on that. Overall we had a good trip and enjoyed our time there.
Stayed 7 nights in Dec 2024

2/10 Terrible

Memmalatel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024