Hotel Riu Ocho Rios - All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Aerial view
BBQ/picnic area
Free minibar, in-room safe, individually decorated
Private beach, white sand, sun loungers, beach towels

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Green Grotto Caves
    3 min drive
  • Dunn's River Falls
    7 min drive
  • Dunn's River Craft Park
    8 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    32 min drive

Room options

Double Room, Ocean View (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 301 sq ft
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CAN)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 301 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 291 sq ft
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Quadruple Room

  • Sleeps 4
  • 2 Full Bed(s)

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

Suite Junior With Panoramic View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Family Room -6 Guests-

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Room Standard With Side View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

Similar properties

About this property

Hotel Riu Ocho Rios - All Inclusive

3.5-star Ocho Rios property with 4 restaurants
Catch some rays on Hotel Riu Ocho Rios - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Riu Ocho Rios - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Hotel Riu Ocho Rios - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a children's club, and a children's pool. Onsite self parking is complimentary.

Hotel Riu Ocho Rios - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or spa tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1508 out of 2965 reviews" "
Rating 8 - Good. 753 out of 2965 reviews" "
Rating 6 - Okay. 358 out of 2965 reviews" "
Rating 4 - Poor. 172 out of 2965 reviews" "
Rating 2 - Terrible. 174 out of 2965 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Keisha

Traveled with family
This was my least enjoyable stay at the Riu Ocho Rios. The positives were the restaurant and bar staff. The negatives - I found the front desk less than helpful, and I noticed that unsightly spills / garbage was not promptly removed. We actually struggled to reach someone to clear a clogged toilet in our room. This happened 2 days in a row. Hoping they improve these sore points.
Stayed 3 nights in Aug 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beutiful and we had an amazing time. the staff work very hard to maintain this place and it shows. no complaints here, and we will be returning.
Stayed 7 nights in Aug 2024

4/10 Poor

Janeelia

Liked: Cleanliness
Disliked: Staff & service
The hotel is beautiful and the entertainment is amazing. However, I got married there on August 13, 2024 and our room was flooded the next day. We weren’t offered another room, my clothes were soaked in my suitcase and my wedding dress hanging over my suitcase was soaked with toilet water. The hotel took no responsibility. They told us to take it up with the third party we got the room through. I asked them to clean my dress and they refused. I had to walk around in my swimsuit and cover up until my clothes were washed. I was a very frustrating experience. My husband and I wanted to put our wedding attire back on to take professional photographers in the town and we could not not have done so. Janeelihenry
Stayed 7 nights in Aug 2024

10/10 Excellent

Andrew, Catonsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Wismy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibes. Activities every day. Fun atmosphere.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ruben Argueta

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
everything nice and clean
Stayed 4 nights in Aug 2024

10/10 Excellent

DONNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and hotel is very clean. Im
Stayed 3 nights in Aug 2024

10/10 Excellent

Leila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
but the cafe was good.
Stayed 3 nights in Aug 2024

6/10 Okay

Simuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
i liked being able to eat all thru the day and night. i would suggest upgrading the snacks. i did not like the fact the pool close too early. you can keep one pool open until ten at night. your wait staff could be a little more informative about the drinks thats available and offer some suggestions. hotels should offer some excursions deals with better prices. although RIU was not totally responsible for the excursions it would improve the vacations if we were not treated as A.T.M. machines
Stayed 5 nights in Aug 2024

10/10 Excellent

Dieula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this location. Rooms were clean. Food was good. Beach beautiful. The only issue we had was the transportation. If you book on Expedia Riu will NOT make shuttles available to you.
Stayed 5 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and attentive. The resort was like paradise. My family and I have vacationed at this resort about four time already and we have always had a good experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 3 nights in Aug 2024

6/10 Okay

Jennifer

Traveled with family
The snorkeling from the beach was amazing! Unfortunately, they only had eight snorkel and masks for 500 people so getting a mask is often difficult. The constant loud music was very annoying. I was looking for a little quiet beach time and found it difficult to find a quiet area. It was like I was on spring break! Some of the staff were incredible and very friendly and others couldn’t give a shi⁉️. I will not be going back to this resort in Jamaica.
Stayed 7 nights in Aug 2024

2/10 Terrible

Christopher, Houston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awful, service was awful. I can't think of one good reason why anyone would want to stay in this hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at ochos Rios was a great experience for my family. The food was amazing and not boring. The pools were gorgeous. The place is family oriented. I’ll definitely do it again…
Stayed 5 nights in Aug 2024

4/10 Poor

Kenneth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No internet services and entainment was poor. Activities for teen and for young children were none. Communicatiin to the guest was terrible and the Riu App was not user friendly and discreption was vague and not informative.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not what you think you are getting. I ordered 2 queen beds but their booking is based upon availability so since I brought my 2 daughters they placed us in the garden facing a fence or the surrounding garden and a King bed and a sofa sleeper that was turned into a bed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ashleigh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU will always be top-tier! Excellent property. I felt very comfortable and will definitely be back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Malik

Liked: Cleanliness, property conditions & facilities
lovely
Stayed 3 nights in Aug 2024

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a great experience at Riu. The one area in need of improvement is the check-in process. Upon arrival we waiting on line a hour and half to get to your represenative and another half-hour to check in our group. It gives a bad first impression to guest. Fortunately, I've stayed at Riu before, so that experience, although annoying, didn't impact my impression of Riu.
Stayed 2 nights in Aug 2024

6/10 Okay

Katrail p

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should offer more things such as room service. If check in is at 3 then no one shouldn't have to wait till after 5 to get their room. More Vegetarian options
Stayed 3 nights in Aug 2024

6/10 Okay

Mara

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very bad costumer services
Stayed 7 nights in Aug 2024

8/10 Good

Alejandrina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very bad costumer service
Stayed 7 nights in Aug 2024

6/10 Okay

Herbie, albemarle

Liked: Cleanliness, staff & service, property conditions & facilities
the water in the shower smells like sewage
Stayed 4 nights in Aug 2024