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Moon Palace Jamaica – All Inclusive

5.0 star property

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Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪6 min walk‬
  • Ocho Rios Fort
    ‪4 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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Exterior

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About this property

Moon Palace Jamaica – All Inclusive

5-star Ocho Rios property walkable to Jamaica Beaches
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Complimentary self parking and valet parking are available on site.

Moon Palace Jamaica – All Inclusive is a smoke-free property.

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 764 out of 1497 reviews
Rating 8 - Good. 327 out of 1497 reviews
Rating 6 - Okay. 205 out of 1497 reviews
Rating 4 - Poor. 90 out of 1497 reviews
Rating 2 - Terrible. 111 out of 1497 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ivolyn

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I was checked into a dirty room and have to wait for over an hour to get my room with no compensation. PR was no help, all she said that they were investigating. I would not recommend this hotel to no one, the food was also terrible. Worst experience ever in a resort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kiran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome, I am recommending this hotel to everyone who wants a good time. The disco was everything
Stayed 2 nights in Jan 2025

6/10 Okay

Kelleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked to feel more in the Jamaican culture. Restaurants food was average. Traveled to Jamaica to have mediocre Italian and Asian food where I would’ve preferred more Jamaican flair.
Stayed 4 nights in Dec 2024

6/10 Okay

Stefano

Stayed 7 nights in Dec 2024

8/10 Good

Laurry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Moon Palace sells a membership that mimics VIP access, so VIP member of Expedia means nothing to them
Stayed 6 nights in Dec 2024

10/10 Excellent

Whitney

Stayed 3 nights in Dec 2024

6/10 Okay

KELLY ERIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I canceled my dinner reservation twice and when checking out was told I had two charges for a no/show for dinner. Having to deal with that at checkout delayed my airport transportation and my group of eight almost missed our flight.
Stayed 5 nights in Dec 2024

8/10 Good

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive and lots to do... friendly staff...
Stayed 2 nights in Dec 2024

8/10 Good

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2024

8/10 Good

Harisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. Clean property, good food, awesome entertainment. A great choice for family vacation. Overall very content
Stayed 6 nights in Dec 2024

6/10 Okay

VIRA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unbelievable
My daily and I stay at the Moon Place Ochio was unbelievable, after arriving early to check we had to waiting two hours to get a room. The room that was given was not made up and had to go back to reception for them to relocate us, waiting another hour and a half, not good, would not recommend this hotel to any one
Stayed 3 nights in Dec 2024

10/10 Excellent

Yanice

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was enjoyable
Stayed 3 nights in Dec 2024

10/10 Excellent

Zaina

Stayed 4 nights in Dec 2024

8/10 Good

Felicia A

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful a long with all the amenities for your family.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tanielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally well
Stayed 1 night in Dec 2024

10/10 Excellent

Shorraine

Stayed 4 nights in Dec 2024

8/10 Good

KARLENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and very helpful. Accommodation was very good. Food in thr buffet needs to be tastier.
Stayed 3 nights in Dec 2024

6/10 Okay

Jeevan

Traveled with family
Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

Brittney

Stayed 7 nights in Oct 2024

10/10 Excellent

Caryse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Checking into the hotel took over 3 hours, simple request for 2 rooms on the same floor was difficult to obtain until a manager helped me. Overall, the service was only good when workers were tipped and we were constantly being asked to buy additional services, excursions, membership. Overall, the resort amenities, shows, food were not as good as other all inclusives we've stayed at.
Stayed 6 nights in Dec 2024

2/10 Terrible

Sudhamadhuri

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Certainly! Here’s a concise version: “My family and I stayed at Moon Palace Jamaica, and unfortunately, both of my daughters suffered from severe food poisoning after dining at the resort. This experience significantly disrupted our vacation, and I urge management to address food safety standards and provide appropriate compensation for the distress caused.”
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2024

2/10 Terrible

SRINIVASAN

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Horrible service, and orbitz tried but not helpful to resolve our stay dates! Even though i booked the governors suite, they make you run from table to table to “approve this” “approve that”! None of the customer service reps have any authority except to click those buttons on Palace app. Their restaurants have empty tables, but claim they are fully booked, and we cant offer any more reservations! Please do yourself a favor and stay away from any Palace properties!!
Stayed 5 nights in Dec 2024