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Moon Palace Jamaica – All Inclusive

5.0 star property

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4 outdoor pools, sun loungers
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Outdoor wedding area
Nightclub
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪7 min walk‬
  • Ocho Rios Fort
    ‪4 min drive‬
  • Dunn's River Falls
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 1728 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • Ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • Resort view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

View from room

Deluxe Resort View

  • Resort view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 501 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Hot Tub
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About this property

Moon Palace Jamaica – All Inclusive

5-star Ocho Rios property walkable to Jamaica Beaches
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Complimentary self parking and valet parking are available on site.

Moon Palace Jamaica – All Inclusive is a smoke-free property.

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 793 out of 1556 reviews
Rating 8 - Good. 342 out of 1556 reviews
Rating 6 - Okay. 212 out of 1556 reviews
Rating 4 - Poor. 95 out of 1556 reviews
Rating 2 - Terrible. 114 out of 1556 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Issabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Pershawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything
Stayed 3 nights in Feb 2025

8/10 Good

Melecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean hotel; I adore it, but the early morning construction noise was a real bother. Woke me right up!
Stayed 4 nights in Feb 2025

10/10 Excellent

Chantelle

Stayed 4 nights in Feb 2025

10/10 Excellent

Issabelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Resort and rooms are clean. Food is very good. Staff are really friendly. I will definitely be coming back to this resort.
Stayed 3 nights in Feb 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

2/10 Terrible

Monique

Stayed 1 night in Mar 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is everything and more
Stayed 2 nights in Mar 2025

10/10 Excellent

Samarth, Schaumburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Please stop harassing your guests

Overall it was a good enough experience but what soured everything was the overly aggressive sales tactics, the incessant phone calls to the room and not taking no for an answer. It made us feel hyper vigilant on a trip that was supposed to be relaxing
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebekkah-Bianca

Very nice
Stayed 6 nights in Feb 2025

8/10 Good

Francess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Crystal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back!! Was a great week!
Stayed 7 nights in Feb 2025

10/10 Excellent

Julie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of restaurants. But I do believe that the coffee cafe should be serving pastries, muffins and croissants and have fruit crapes with whipped cream and fruit syrups at 5:00am instead of 7:00. We had to catch our ride to the airport at 6:00 and no breakfast. This is a big missed opportunity. The music level is a bit too loud. A person can’t have a conversation at the pool without the speakers blaring at you. Hotel staff were ALL AWSOME!!! Garden view room was all of rooftops. We loved the dolphin swimming! Excellent touch! Food was All Amazing! Would stay again :)
Stayed 6 nights in Feb 2025

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
• The food options could be better. The buffet items were not always hot • The hibachi style option at Momo is fair. It’s a strict menu with mostly no substitutions and you’re unable to order anything off of the other dine in menu. This is an all-inclusive. Guests should not be limited to one of 2 menus available depending on the seating arrangement. The service was great but the quality of the food was terrible. I got sick and multiple  people left the table without eating. • Both hot tubs were not fully functional. Neither had jets working so everyone was sitting in still water which can be unsanitary. One was ice cold. • there are not enough lounge chairs at the pool or beach • the resort credit usage was very limited and only a portion could be used for over priced spa options. •The pool hours should be open til 9-10 oclock so that people can enjoy the pools after doing excursions etc Overall the facility was aesthetically pleasing and the staff were pleasant. The hotel did not meet the standard and price it boasts online. Would potentially stay at another palace resort in another location, not Jamaica
Stayed 3 nights in Feb 2025

10/10 Excellent

Edwalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of things to do is endless on the property for the whole family.
Stayed 2 nights in Feb 2025

2/10 Terrible

Bebi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The food was terrible and I hate the face that you have to walk so far from your room for the pool and to go get food there’s not much entertainment I was really disappointed because I read review before I book this hotel and it’s. 5 star
Stayed 7 nights in Feb 2025

6/10 Okay

Chantel

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My stay was good the staff were great and hospitable however the jacuzzi in my suit had black mould in the jets which meant I was unable to use it and i paid for an upgrade specifically for the jacuzzi due to it being my birthday and I was not fairly compensated for this large oversight.
Stayed 5 nights in Feb 2025

10/10 Excellent

Devona

Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property for many reasons, the staff were friendly and courteous, the variety of food and different restaurants to choose from, the entertainment was spectacular. They have a game for for kids which my 11 and 8 year old enjoyed. The place is just awesome and I’ve been to many different hotels.
Stayed 1 night in Feb 2025

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and the staff were very attentive! I was lucky to be upgraded at check in to a balcony room. You will not regret staying at the Moon Palace!
Stayed 5 nights in Feb 2025

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be going back in April
Stayed 2 nights in Feb 2025

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love absolutely everything about this property.
Stayed 2 nights in Feb 2025

10/10 Excellent

Geisel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so nice my family enjoy
Stayed 2 nights in Feb 2025

2/10 Terrible

Marcin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2025