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Moon Palace Jamaica – All Inclusive

5.0 star property

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4 outdoor pools, sun loungers
Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun loungers, beach umbrellas
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪7 min walk‬
  • Ocho Rios Fort
    ‪4 min drive‬
  • Dunn's River Falls
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 1049 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Family Partial Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(4 reviews)
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(27 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(32 reviews)
  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(65 reviews)
  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Moon Palace Jamaica – All Inclusive

5-star Ocho Rios property walkable to Jamaica Beaches
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Complimentary self parking and valet parking are available on site.

Moon Palace Jamaica – All Inclusive is a smoke-free property.

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 821 out of 1607 reviews
Rating 8 - Good. 358 out of 1607 reviews
Rating 6 - Okay. 215 out of 1607 reviews
Rating 4 - Poor. 98 out of 1607 reviews
Rating 2 - Terrible. 115 out of 1607 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Moon palace was unforgettable! Thank you Expedia for helping us make it one of the best vacations. Every day we got credits and we were able to use them for a couple massage and swimming with the dolphins. When we had dinner at the Italian restaurant Gondola thy did a special treat at the end for being VIP. The entertainment every night was great. This hotel is more kid friendly than any other hotel We have been to. The only downside was that the ATM was out of service our whole stay so we couldn't get cash to leave a tip.
Stayed 4 nights in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, hospitable and friendly helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

lindel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and people
Stayed 3 nights in Mar 2025

6/10 Okay

KELLY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and spacious. I enjoyed my time there and we met a really nice server by the name of fabian exceptionally friendly and professional.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hermattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was excellent service. But to for restaurants reservation they put you on a waiting list and sometime you don't get to eat at the restaurant.
Stayed 4 nights in Mar 2025

8/10 Good

April

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and staff were amazing. The pizza at the sun deck, the snack bar and pier 8 restaurant were very good. The desserts at the coffee shop were delicious. The breakfast buffet was very good. The buffet lacked choice for the other meals. I would have liked to see more traditional Jamaican food, but there seemed to be more south Asian choices than Jamaican. The piano bar and Loud Bar had a great atmosphere, but the music was too loud at the loud bar. The resort credits were nice. The spa was really great.
Stayed 7 nights in Mar 2025

2/10 Terrible

Saskya

Stayed 3 nights in Mar 2025

2/10 Terrible

Saskya

Disliked: Cleanliness, staff & service, property conditions & facilities
Slow customer service, unprofessional
Stayed 3 nights in Mar 2025

6/10 Okay

Rudi-Ann

Stayed 1 night in Mar 2025

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Levard Gerone

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As for an all inclusive with availability of food and drinks, restaurant staff were up to par. However, the customer service from the Bell Staff/Valet, House keeping and customer relations department were all deplorable and not up to the Moon Palace standard. Disappointing and would not return
Stayed 3 nights in Mar 2025

10/10 Excellent

Rhodora

Liked: Cleanliness
Stayed 7 nights in Mar 2025

8/10 Good

Sharina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I did not like was I thought I booked a ocean balcony but got a French Balcony that was the only thing that upset me
Stayed 3 nights in Mar 2025

8/10 Good

Dawn, Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family vacation with 2 adults and 2 teens. Many things were great such as beach, wait staff, rooms in shorter walkout building, swim up bars and dining/snack options. Food and drinks were good. Coffee shop was nice, coffee and crepes were great as well as wait staff. Teppanyaki restaurant was really fun, our chef did an excellent job playing games and making time go by fast. Beach was sandy and clean, not a lot of rocks or seaweed. The VIP section of the beach (including Expedia VIP members with black wristbands) was really nice addition. It had cabanas that were great as well as a constant waiter. Did have to get up early to get chairs. Churros from cart were delicious. Staff was hit or miss, some really good others not. A few items made it not 5 star. First night (Sat) there was a club (off property but close) open until 5am. We could hear the VERY loud dj and music like the club was in our room (21515). Went to change rooms next day, front desk acted like they didn’t know what I was talking about, however multiple reviews have mentioned. Nothing was available but they’d reach out if even a room on the other side of the building opened, didn’t hear back. Went back on Tues and paid to upgrade to the shorter walkout building (room 10504) well worth it. It was a much larger room and very quiet, highly recommend. Transportation was so so, had to wait a while to leave the airport and on return trip to airport 2 seats were broken but people were forced to sit on them.
Stayed 7 nights in Mar 2025

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Latoya

Stayed 4 nights in Mar 2025

8/10 Good

Samuel E

Stayed 6 nights in Mar 2025

10/10 Excellent

bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance is very 👍 ce. Entertainment was very good
Stayed 4 nights in Mar 2025

10/10 Excellent

Premraj

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCEELANT
Stayed 3 nights in Dec 2024

10/10 Excellent

Sharlin

Liked: Property conditions & facilities
Very kind people and very clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeremiah

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm going back
Stayed 4 nights in Mar 2025

6/10 Okay

Vivienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall trip was ok however check in time was suppose to be 3 pm room was not ready until 5 pm. We had to keep checking to see if room was ready. Food in buffet area was tasty but cold .
Stayed 2 nights in Mar 2025

6/10 Okay

Salome

Traveled with family and small children
Liked: Cleanliness, amenities
had a bunch of ants in my room, asked to be switched and had to wait over two hours, also not enough activities and shows
Stayed 5 nights in Mar 2025

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities
Room was nice but had to pay to upgrade. Not enough umbrellas or seats on beach front. Also checked us in really late wasn't able to access room until 5.30-6pm should be 3pm
Stayed 1 night in Mar 2025