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Moon Palace Jamaica – All Inclusive

5.0 star property

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4 outdoor pools, sun loungers
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Outdoor wedding area
Nightclub
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪6 min walk‬
  • Ocho Rios Fort
    ‪4 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 1728 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • Ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • Resort view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

View from room

Deluxe Resort View

  • Resort view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 501 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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Exterior

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About this property

Moon Palace Jamaica – All Inclusive

5-star Ocho Rios property walkable to Turtle Beach
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Complimentary self parking and valet parking are available on site.

Moon Palace Jamaica – All Inclusive is a smoke-free property.

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 772 out of 1516 reviews
Rating 8 - Good. 330 out of 1516 reviews
Rating 6 - Okay. 210 out of 1516 reviews
Rating 4 - Poor. 90 out of 1516 reviews
Rating 2 - Terrible. 114 out of 1516 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LELITA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that they have the different food stations
Stayed 3 nights in Dec 2024

10/10 Excellent

Peter-Gay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay and all the entertainment!
Stayed 3 nights in Oct 2024

10/10 Excellent

aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

shantavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Brent Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a fantastic experience.
Stayed 9 nights in Jan 2025

10/10 Excellent

Shadea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

8/10 Good

MARIE CLOTHILDE

Traveled with group
Liked: Cleanliness, property conditions & facilities
Facility a bit dated and far from the airport - Rooms are average in size - "city" view was not really a city view- it is just the back of the hotel - no view at all -
Stayed 4 nights in Jan 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not crowded. Plenty of room at restaurants and beach. Very easy. Lots of entertainment daily
Stayed 5 nights in Jan 2025

8/10 Good

shandoy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jan 2025

8/10 Good

Patrina

Liked: Staff & service, amenities, property conditions & facilities
It is ok
Stayed 2 nights in Jan 2025

8/10 Good

Edna, Onalaska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and attentive. The food on the buffet was always cold but the coffee was good. The specialty dining rooms were excellent.
Stayed 4 nights in Jan 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very relaxing stay. The staff were welcoming and helpful. I enjoyed the variety of food and the facilities were clean. Will definitely stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, staff made the experience a wonderful experience. I highly recommend and I can't wait to go back with my family and friends.
Stayed 7 nights in Dec 2024

10/10 Excellent

waqas, Plain City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to my fair share of all-inclusive resorts, but Moon Palace has officially set the bar. It was, without a doubt, the best resort I’ve ever stayed at. The dining options were so vast, you could travel the world without leaving the resort — and still get a taste of Jamaica, of course! My absolute favorite was Momo Teppanyaki. It was sizzling, it was delicious, and let’s just say the chef’s knife skills were the real entertainment. The staff? Impeccable. The parking crew could probably park a spaceship with how efficient they were. And don’t even get me started on the 24/7 bar and café – because who doesn’t need a midnight snack (or drink)? Now, traveling with three kids, including a 2-month-old infant, I was bracing myself for chaos. But instead, we felt right at home. The kids were in heaven with the beach party, the fire show, and the water sports — they were living their best lives, and the baby was just chillin’ like, “Yeah, I’m just here for the vibes.” The resort also offers $500 in credits per room, which you can use for spa treatments or gifts. I think I used mine to get some well-deserved R&R... or maybe I just used it to buy more mojitos, who’s counting? Overall, it was an unforgettable experience, and I’d definitely love to return. Moon Palace? Yeh man, for sure – next time, I’m bringing a bigger suitcase for all the swag I’ll be taking home!
Stayed 4 nights in Jan 2025

4/10 Poor

Tariq

Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who works for one of the most recognizable and known top of the line hotels in the world, i know what luxury and good service looks like. Once you drive into the property you're greeted by beautiful landscaping, then once you walk into the front door you're greeted with a stunning view of the ocean and a beautiful lobby. The bellman are top notch. (Akeem delivered my bags to the room). Rasan and Nicole from the front desk were awesome and extremely helpful. The chef at the jerk hut had a amazing personality, i forgot to get her name but she was short. As a Jamaican, i also know that the buffet food at most all inclusives are usually mediocre, but that's not the case with Moon Palace. Shenoya, Ann-Marie and Giovanni at the buffet were very attentive and helpful. Mr Howard along with the rest of the spa staff were great. The staff at the playroom were friendly and always remembered my daughters name. The beach party was a great time. Michael Jackson impersonator was AWESOME. My 3y/o daughter was always playing with the phone having what i thought was imaginary conversations, until about 2 days in i heard a voice talking back to her, it was Novia the operator, who then graciously enlightened me to the fact that those imaginary conversations were not so imaginary lol. She was incredibly gracious and didn't seem annoyed with the fact that my daughter was calling repeatedly without my knowledge. LOVED THE PROPERTY AND ALL THE AMENITIES! EAT SUNDECK PIZZ
Stayed 4 nights in Jan 2025

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be going back here.
Stayed 2 nights in Jan 2025

10/10 Excellent

Corinne

Stayed 2 nights in Jan 2025

6/10 Okay

Dyanna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Typical all inclusive. Don’t care for the pressure to buy a membership (similar to a time share). The biggest issue I had was that the pools were ice cold, and I really wanted to swim! The flow rider was also being refurbished and I had no idea at the time I booked. Other than those issues, it was nice.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sharlene

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is 10/10. Moon Palace is consistently excellent. Expedia, however, is 0/10.worst customer service experience and their poor practices are likely affecting brands for which they handle bookings. Do better Expedia.
Stayed 1 night in Jan 2025

6/10 Okay

Tahira

Stayed 3 nights in Jan 2025

10/10 Excellent

William, Encino

Good hotel. Food and lodging were great. Service as well.
Stayed 5 nights in Dec 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Kishla

Liked: Staff & service
Stayed 6 nights in Jan 2025

4/10 Poor

Sherieka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For an expensive hotel, it shouldn’t take 5 hours to get access to my room. Please train your customer service reps to serve customers better. My first day was terrible and I had to be all over the place for accommodations issues, and making complaints. Messed up my whole vacation. No access to the restaurants except buffet if you’re not there from in the week cause the few restaurants they have are all booked before Friday.
Stayed 2 nights in Jan 2025