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Hotel Casa del Sótano

3.5 star property

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Rooftop terrace
Courtyard
Design Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets
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Rooftop terrace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Gym
  • Air conditioning
  • Housekeeping

Explore the area

Map
Tinoco y Palacios 414, Col. Centro, Oaxaca, OAX, 68000
  • Santo Domingo Square
    ‪4 min walk‬
  • Church of Santo Domingo de Guzmán
    ‪7 min walk‬
  • Auditorio Guelaguetza
    ‪17 min walk‬
  • Oaxaca Intl. (OAX)
    ‪22 min drive‬

Room options

View all photos for Panoramic Studio Suite, 1 Bedroom, Terrace, City View

Panoramic Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Panoramic Studio Suite, 1 Bedroom, Terrace, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Apartment, 1 King Bed, Kitchenette, Mountain View

Junior Apartment, 1 King Bed, Kitchenette, Mountain View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 King Bed, Kitchenette, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Family Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room

Traditional Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Traditional Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Comfort Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio Suite, 1 Bedroom, Terrace, City View

Design Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Design Studio Suite, 1 Bedroom, Terrace, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 King Bed

Comfort Double Room, 1 King Bed | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Comfort Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa del Sótano

3.5-star inn in Oaxaca Centro
A restaurant, a fitness center, and spa services are available at this smoke-free inn. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Hotel Casa del Sótano offers 25 air-conditioned accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with Netflix.

Bathrooms include showers and complimentary toiletries. This Oaxaca inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the inn include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The inn offers a restaurant. Wireless Internet access is complimentary. This Colonial inn also offers a fitness center, spa services, and a terrace.

Hotel Casa del Sótano is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 1:00 PM.
Raíces Restaurante - This restaurant specializes in Mexican cuisine.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 8:00 AM to 9:00 PM; reservations required
  • Offsite parking; reservations required

Food and drink

  • Daily English breakfast available 7:30 AM to 1:00 PM for a fee: MXN 350 per person
  • A restaurant

Restaurants on site

  • Raíces Restaurante

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 350 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

Casa del Sótano
Casa Del Sotano Hotel
Casa Del Sotano Oaxaca
Casa del Sótano Oaxaca
Hotel Casa del Sótano
Hotel Casa del Sótano Oaxaca
Hotel Casa Sótano Oaxaca
Hotel Casa Sótano
Casa Sótano Oaxaca
Casa Sótano
Hotel Casa del Sótano Inn
Hotel Casa del Sótano Oaxaca
Hotel Casa del Sótano Inn Oaxaca

Hotel Casa del Sótano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1007 reviews
Rating 8 - Good. 228 out of 1007 reviews
Rating 6 - Okay. 92 out of 1007 reviews
Rating 4 - Poor. 32 out of 1007 reviews
Rating 2 - Terrible. 12 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing
Stayed 3 nights in Feb 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities

Meh... Was ok.

Pretty good location, but they miss so many details. The desk staff, except for one wonderful young woman, was not particularly friendly or helpful. We kind of felt like we were bothering the guys. The restaurant was good, but closes at 4PM. There is nowhere to get ice on the property except the restaurant...and they charged us for 2 plastic cups of ice. Coffee too. We got 4 pods on the first day, but that's it. Bathroom had only one towel bar. Water pressure was super inconsistent. Our room had a kitchenette, but it was poorly stocked. No bowls for eating or mixing, no microwave, no kitchen towels. Beds were uncomfortable (to us, anyway). Very little decor. Place was big and roomie, but the walls were mostly bare except for one picture. All in all it was ok, but I expected more. Would not recommend.
Stayed 6 nights in Feb 2025

4/10 Poor

Shannon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived about 6:30. We asked for a couple of restaurant suggestions and the front desk person was no help. Also, we had booked this place because of the jacuzzi and only on arrival found out it was only open until 7:00. So we had no benefit of that amenity. Quite disappointing!
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness
Very quiet and low key
Stayed 1 night in Feb 2025

8/10 Good

Carlos A., Berrine Springs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in good service.
Stayed 4 nights in Feb 2025

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was extremely nice and helpful!
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff. Beautiful property. Pleasant restaurant with good food.
Stayed 4 nights in Jan 2025

8/10 Good

Erasmo

Stayed 1 night in Jan 2025

10/10 Excellent

Alina

Liked: Cleanliness
Very courteous and friendly staff! Gracias!
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos Martín García

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho que estaba cerca del centro, lo rústico, y amable los empleados!
Stayed 3 nights in Jan 2025

10/10 Excellent

ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. One problem happened. Several guess came in at about 12:30pm and talked in hallway for 30 minutes. They repeated? At about 3:30pm. My one poor night of sleep.
Stayed 7 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Javier

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel in downtown Oaxaca. The rooftop jacuzzi is great. The little restaurant has a very friendly staff. Clean and comfortable
Stayed 7 nights in Jan 2025

10/10 Excellent

Nang, Oakland

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is within walking distance to all local landmarks. The staff was friendly and helpful. The room was clean. I had a great time staying at the hotel. Cannot wait to stay here again!
Stayed 7 nights in Jan 2025

10/10 Excellent

JORGE

Liked: Cleanliness
Very happy
Stayed 1 night in Jan 2025

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly can’t say enough good things about this hotel. From the staff to the room to the food at the restaurant it was all wonderful. The structure of the building and the ascetics were unique warm and inviting. It was absolutely perfect and we can’t wait to go back!
Stayed 6 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this property. Super cute. Has a restaurant inside with super delicious authentic food. All the staff is very friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. Very rustic and clean. Staff is super friendly. Only issue was our Tv didn’t work. It also had a cute little restaurant great authentic food.
Stayed 6 nights in Jan 2025

10/10 Excellent

Temoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently there’s a nightclub near the property. Very noisy to 2 am Friday y Saturday night.
Stayed 5 nights in Jan 2025

10/10 Excellent

Christoph, Cahabon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El parqueo que ofrecen es un poco lejos y de difícil acceso. La puerta principal del Hotel va a una carretera muy transitada, aunque adentro del Hotel no se oye
Stayed 1 night in Jan 2025

4/10 Poor

Jaime

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Therese

Stayed 2 nights in Dec 2024

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad front desk service

I had i bad experience with the front desk ,when we were checking out, the front desk girl sad we couldn't leave until she went and check out our room she came back aftwr 30 minutes ,that she left us waiting in the lobby (which made is loose our bus)she came back with a face wash towel and told me she had found a tear very small tear in the towel which she wanted to charge us for it ,we never even ised that towel because we bring our own seco d the towels were so old thta i wouldn't even use i told her that we didn't even used the towel that we used our own ,she finally let use go after an hour but it did made us loose our bus
Stayed 1 night in Dec 2024