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Hotel Casa del Sótano

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa del Sótano

Rooftop terrace
Panoramic Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Design Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Panoramic Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Panoramic Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Gym
    Gym
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Tinoco y Palacios 414, Col. Centro, Oaxaca, OAX, 68000
  • Santo Domingo Square
    4 min walk
  • Church of Santo Domingo de Guzman
    4 min walk
  • Andador de Macedonia Alcala
    5 min walk
  • Oaxaca Intl. (OAX)
    22 min drive

Room options

View all photos for Panoramic Studio Suite, 1 Bedroom, Terrace, City View

Panoramic Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Panoramic Studio Suite, 1 Bedroom, Terrace, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Apartment, 1 King Bed, Kitchenette, Mountain View

Junior Apartment, 1 King Bed, Kitchenette, Mountain View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 King Bed, Kitchenette, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Family Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

Classic Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Classic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Studio

Comfort Studio | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Comfort Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio Suite, 1 Bedroom, Terrace, City View

Design Studio Suite, 1 Bedroom, Terrace, City View | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Design Studio Suite, 1 Bedroom, Terrace, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 King Bed

Comfort Double Room, 1 King Bed | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Comfort Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa del Sótano

3.5-star inn in Oaxaca Centro
A restaurant, a fitness center, and spa services are available at this smoke-free inn. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Hotel Casa del Sótano offers 25 air-conditioned accommodations with complimentary bottled water and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Oaxaca inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the inn include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The inn offers a restaurant. Wireless Internet access is complimentary. This Colonial inn also offers a fitness center, spa services, and a terrace.

Hotel Casa del Sótano is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 1:00 PM.
Raíces Restaurante - This restaurant specializes in Mexican cuisine.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 8:00 AM to 9:00 PM; reservations required

Food and drink

  • Daily English breakfast available 7:30 AM to 1:00 PM for a fee: MXN 350 per person
  • A restaurant

Restaurants on site

  • Raíces Restaurante

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 350 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

Casa del Sótano
Casa Del Sotano Hotel
Casa Del Sotano Oaxaca
Casa del Sótano Oaxaca
Hotel Casa del Sótano
Hotel Casa del Sótano Oaxaca
Hotel Casa Sótano Oaxaca
Hotel Casa Sótano
Casa Sótano Oaxaca
Casa Sótano
Hotel Casa del Sótano Inn
Hotel Casa del Sótano Oaxaca
Hotel Casa del Sótano Inn Oaxaca

Hotel Casa del Sótano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 951 reviews" "
Rating 8 - Good. 235 out of 951 reviews" "
Rating 6 - Okay. 84 out of 951 reviews" "
Rating 4 - Poor. 29 out of 951 reviews" "
Rating 2 - Terrible. 9 out of 951 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Eoin

Disliked: Room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolina

Stayed 2 nights in Aug 2024

8/10 Good

jessy

Stayed 3 nights in Aug 2024

10/10 Excellent

Danny

Stayed 4 nights in Jul 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and, old romantic house.
Stayed 1 night in Jul 2024

6/10 Okay

Alma, Centervillew

Traveled with family
Over all it was a good stay. However it was on a busy street and also it felt less safe than other place we stayed in downtown. The girl at the front desk was friendly and helpful, however there was a guys that was at the front desk sometimes and he was cold and unfriendly like we were bothering him when we dropped and picked up the room key.
Stayed 5 nights in Aug 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent week staying here. It was not far from the Zocalo.
Stayed 5 nights in May 2024

10/10 Excellent

Claudio

Liked: Cleanliness, amenities, property conditions & facilities
Overall well kept , great bed , fan didn’t work:(
Stayed 3 nights in Aug 2024

8/10 Good

Oscar, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Away from all the fuzz, but very close and within walking fistance to all major attractions. The rooms need some attention, mostly the bathrooms and shower area are a bit too small and outdated. All the staff was great and extremely helpful. A bit too expensive and could het a better option for the same money
Stayed 3 nights in Aug 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff helped us find cabs at fair prices, explained tourist options, and the rooms were very cozy. So far, we have tried 3 different rooms and enjoyed them all. If you are looking to walk to the Centro and other locations near it including the markets, this is a great option. We were especially thankful for the mag-lock front door to the location, security cameras, and safe rooms.
Stayed 3 nights in Jul 2024

6/10 Okay

Margarita

Liked: Property conditions & facilities
El sink del baño sucio y olía mal el baño.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Safe to be in all around , walking distance to restaurants
Stayed 3 nights in Jul 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just in main historic center.
Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the zocalo. Everything was easy and convenient. Would definitely stay here again!
Stayed 3 nights in Jul 2024

6/10 Okay

amparo

The shower was uncomfortable, It was cockroaches in the room. Uncomfortable beds.
Stayed 2 nights in Jul 2024

6/10 Okay

Gerardo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Las actividades de limpieza del Hotel inician alas 7 am y para algunos de nosotros es muy temprano. Las ventanas son muy delgadas asi que las actividades de afuera se escuachan muy fuerte dentro del cuarto y es imposible. Durante mi estancia note que paras las 9:30 am las actividades bajan de ruido y las activivades ruidozas, como sujerencia en la parte de la manana realizar actividades que no provoquen tanto ruido y apartir de las 9: 30 Atte. Gerardo Viramontes
Stayed 3 nights in Jul 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, I would come back.
The location is great! Very close to downtown. The room was nice. Clean. The only "but", was the bathroom, a little upgrade will be nice. The 4 stars is because they don't have parking or options to go. En general, I would come back .
Stayed 1 night in Jul 2024

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is conveniently located just a couple blocks from the zocalo. A bit outdated and a little sketchy inside. The electricity in the room wasn’t working correctly. The light outlets didn’t work and we couldn’t charge our devices. We had to flip four different light switches to get the light on, they had to be flipped on in a certain pattern. As soon as one light turned on the other turned off. The doors are very flimsy and the lock is a simple latch. Any key can open the door knob, and if the key latch is not closed anyone with any key can open your door. The latch can also easily be flipped from the outside through the gap in between the two doors that make up the front door. Another hotel guest almost opened the door while my girlfriend and I were changing, had it not been for the latch they would have walked in on us. I wasn’t too comfortable staying there but due to the Gelaguetza going on, it was hard to get a place anywhere else due to everything being sold out. The door to the balcony was unlocked when we arrived and so was the window in the shower. I locked them, but after getting housekeeping service, while we were out in town, they were unlocked again. Luckily we checked before going to sleep. The locks are simple latches. It’s a good location close to everything near the zocalo but not a comfortable stay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Vidal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view of the city and the Mountains around it just amazing
Stayed 1 night in Jul 2024

4/10 Poor

Maria, Palmdale

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were dissatisfied with the beds comfort, water pressure and the jacuzzi was not working properly. The food at the hotel deli was not good and overpriced. They tried to charge us for what they alleged we stained a hand towel with make up. When it was clearly some rust or other stain. The only advantage was the location is walking distance and conveniently located to main attractions, shops and restaurant. But do not recommend staying.
Stayed 4 nights in Jul 2024

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant in the hotel had several food options, the food we tired was fresh & had an amazing tasting, highly recommended Tlayudas & avocado toast breakfast !!
Stayed 3 nights in Jul 2024