4/10 Poor
Claire
Mar 29, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed that from the moment we arrived we were told varying information regarding the 3 all inclusive bookable restaurants in the hotel. First it was wait until 3pm, then wait until 4pm, then the app is closed for today try at 7am tomorrow, then the restaurants are closed some days due to low season. Had we known this when booking we would have chosen differently.
We were not able to go to any of the restaurants during our stay; Yunnan was close every night, we saw Kulinarium and Il Panzotto once once each with less than 50% of the seats taken. We had to eat at the buffet each night which was fine but very repetitive.
Another small annoyance was that we requested a late check out but were told to come to reception on the checkout day to find out if we could have it (which we could not).
The facilities were great, room, pool and beach were lovely. Staff were very friendly but the systems seemed outdated and they all had different information.
Claire
Stayed 3 nights in Mar 2025