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Ibis Nova Serrana

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ibis Nova Serrana

Reception
Standard Room, 2 Twin Beds | Minibar, in-room safe, iron/ironing board, bed sheets
Reception
Exterior
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000
  • Nova Serrana City Hall
    14 min walk
  • Lake Gardens Square
    3 min drive
  • Calcado Arena
    4 min drive
  • Divinopolis (DIQ-Brigadeiro Cabral)
    81 min drive

Room options

View all photos for Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

Minibar, in-room safe, iron/ironing board, bed sheets

Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, iron/ironing board, bed sheets

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, iron/ironing board, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

About this property

Ibis Nova Serrana

3-star Nova Serrana hotel with minibars
A snack bar/deli, a business center, and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, an arcade/game room, express check-in, and express check-out are onsite. Housekeeping is available on request.
Ibis Nova Serrana offers 95 air-conditioned accommodations with safes and hair dryers. Guests can make use of the in-room coffee/tea makers and minibars. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. A business center is on site at this 3-star property. This Nova Serrana hotel also offers an arcade/game room, a garden, and express check-in.

Languages

Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • Snack bar/deli

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: BRL 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Ibis Nova Serrana Hotel
Ibis Nova Serrana Nova Serrana
Ibis Nova Serrana Hotel Nova Serrana

Ibis Nova Serrana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 43 reviews" "
Rating 8 - Good. 10 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ILTON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Mar 2022

10/10 Excellent

Matheus

Stayed 1 night in Aug 2024

8/10 Good

Matheus

Liked: Cleanliness, staff & service, amenities
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Stayed 1 night in Aug 2024

10/10 Excellent

ANNA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível demais
Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100. Com certeza voltarei mais vezes.
Stayed 2 nights in Aug 2024

10/10 Excellent

Herbster

Stayed 1 night in Aug 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

João M H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Juscelino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

JOELMA

Stayed 1 night in Apr 2024

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Welitom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Stayed 1 night in Feb 2024

10/10 Excellent

Welitom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendido, ótima estrutura
Stayed 2 nights in Jan 2024

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Bom
Stayed 2 nights in Jun 2023

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

JOELMA

Stayed 1 night in May 2023

4/10 Poor

Henrique

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Desastroso atendimento
Inacreditável o atendimento em minha chegada, horrivel e desastroso. Cheguei ao hotel por volta de 18h para realizar o checkin, com muita pressa pois tinha compromissos agendados, quando a recepcao ao realizar o checkin mencionou que estavam sem toalhas. Como assim sem toalhas?! isso mesmo. Devido a um grupo (uma banda hospedada) as toalhas tinham acabado e tinham que esperar chegar da lavanderia que era em outra cidade, isso mesmo, outra cidade. Isso tudo mencionado pelos atendentes. Ainda me perguntaram se eu queria me hospedar. Alem de quererem me deixar sem toalhas de banho, queriam me deixar sem lugar pra ficar tambem. Desastroso!! Após alguns minutos pegaram toalhas em outros quartos e me entregaram. Nao apenas isso, quando entro no quarto, a cama estava sem roupa de cama, lençol, fronha dos travesseiros e cobertores. Mais uma vez tive que ir ate a recepção para providenciarem. O que me atrasou em todos meu compromissos. Muito decepcionado com o atendimento. Espero que a franquia tome as devidas providencias. Desastroso! Estrutura nova, porém equipe e logística horríveis!
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2023

10/10 Excellent

Walter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalações excelentes, próxima à BR, café da manhã muito bom e o único fato a lamentar é falta de garagem, só tem estacionamento na calçada mas, a hospedagem foi ótima
Stayed 1 night in Mar 2023

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Rubia Bortoni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito bom
Stayed 1 night in Jan 2023

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Lucas

Stayed 1 night in Oct 2022