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St Giles House Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for St Giles House Hotel

Interior
Indoor wedding
Bar (on property)
Exterior
Couples treatment rooms, body treatments, aromatherapy

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Spa
  • Bar
  • Breakfast available

Explore the area

Map
41-45 St Giles St, Norwich, England, NR2 1JR
  • Norwich City Hall
    4 min walk
  • Cherryleaf Coffee House
    1 min walk
  • Norwich Station
    17 min walk
  • Norwich (NWI-Norwich Intl.)
    15 min drive

Room options

View all photos for Twin Room (not dog friendly)

Twin Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Twin Room (not dog friendly)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (not dog friendly)

Junior Suite (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Junior Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Georgian Suite (not dog friendly)

Georgian Suite (not dog friendly) | Living area | 50-inch Smart TV with digital channels, streaming services

Georgian Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, minibar, individually decorated, individually furnished

Standard Double Room

  • 13 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room (not dog friendly)

Superior Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Superior Double Room (not dog friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (not dog friendly)

Executive Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Executive Double Room (not dog friendly)

  • 13 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Georgian Double (dog friendly)

The Georgian Double (dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

The Georgian Double (dog friendly)

  • Sleeps 2
  • 1 Double Bed

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Exterior

The Maids Head Hotel

Pet friendly
Free WiFi
Restaurant
Breakfast available
4.6 out of 5, Wonderful, (1002)
The price is $146
per night
$175 total
includes taxes & fees
Jan 10 - Jan 11
The Maids Head Hotel

About this property

St Giles House Hotel

3.5-star hotel in Norwich City Center
This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms, and conference space are onsite.
St Giles House Hotel offers 24 air-conditioned accommodations with minibars and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
St Giles House Hotel features a full-service spa. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 558 square feet (52 square meters) include conference space. This Norwich hotel also offers spa services, a terrace, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

St Giles House Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
St Giles House Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: GBP 14.95 for adults and GBP 7.47 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 558 square feet of conference space

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • High-pile carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: GBP 30.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 30.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day
Cribs (infant beds) are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 14.95 for adults and GBP 7.47 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

St Giles House Hotel Norwich
St Giles House Norwich
Hotel St Giles House Hotel Norwich
Norwich St Giles House Hotel Hotel
Hotel St Giles House Hotel
St Giles House
St Giles House Hotel Hotel
St Giles House Hotel Norwich
St Giles House Hotel Hotel Norwich

St Giles House Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 235 reviews" "
Rating 8 - Good. 81 out of 235 reviews" "
Rating 6 - Okay. 35 out of 235 reviews" "
Rating 4 - Poor. 17 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jade

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable beds but the rooms need to be refurbished
Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Mixed feelings about this hotel
The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Not for business, ok for pleasure
I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.
Stayed 2 nights in May 2024

6/10 Okay

Marcus

Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Joanne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Beautiful building but a lot of money for what we ended up with. The room was dirty and not well maintained. The bathroom needs a serious update. A shame because the building is beautiful but there’s clearly no money being spent on the upkeep. Won’t be coming here again.
Stayed 1 night in May 2024

8/10 Good

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality room and an excellent environment. Close to historic parts of Norwich.
Stayed 1 night in Apr 2024

4/10 Poor

Dot

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Had to hunt for receptionist for quite some time, approaching 10 mins. Found a body eventually and receptionist arrived. Very efficient check in and service after that. Bathroom v basic. Breakfast not too good. Felt that manager was trying hard but some staff perhaps needed more training.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Fabulous location Friendly service Beautiful hotel with character
Stayed 1 night in Apr 2024

8/10 Good

Martin

Stayed 1 night in Apr 2024

6/10 Okay

john

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
If is convenient. A little tired. Bathroom needed an upgrade.
Stayed 2 nights in Mar 2024

6/10 Okay

john

Liked: Cleanliness
It was relatively expensive and bit eccentric, a blend of stylish and unloved. Shower was tired and old. Would stay again if other options not available.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

6/10 Okay

lizabeth

Traveled with group
Liked: Cleanliness, staff & service
This was more “barebones” than it appears in photos. A bit worn, but clean and the staff was very kind and helpful.
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Stayed 1 night in Mar 2024

4/10 Poor

Alex

Stayed 2 nights in Mar 2024

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in the centre of Norwich
Fantastic value for money hotel right in the centre of Norwich - as long as you’re staying midweek? It’s not perfect - my room was looking a little tired and that was after an upgrade. You have to expect a few minor issues but you’re supporting an independent hotel. There is car park right in the middle of town which can be a challenge to reach. The entrance from the car park isn’t too grand and it’s a guess where the reception is. It needs a bit of money spending on it and could do with a chef in the evening but I’m guessing they’ll get there. The staff are all very helpful and an asset to the hotel. I will be staying at St Giles again.
Stayed 1 night in Feb 2024

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in central Norwich!
Stayed 1 night in Feb 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, room comfort
Appalling!
We stayed in the grand suite for one night. On entering the suite there was a smell of bad drains. One of the bathrooms was locked and we were not allowed the key. The shower room had a blocked sink and the toilet seat was poor quality plastic and had to be held up by hand when using.The upholstery in the sitting room was badly stained and ripped. The furniture was of poor quality. There was damp in several areas. The bedding was flimsy. The wood flooring was unstable in places. The windows were single glazed and allowed traffic noise during the night. There were no robes or slippers. Toiletries were underwhelming. We complained immediately and asked to see the manager or for her to contact us. We were told that was not possible and that we must contact her by email. This we did but she did not have the courtesy to reply. Breakfast service was poor and the food average. The hotel had an air of neglect. We have since learned that the “St Giles House Hotel” is up for sale.
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Business traveler
Liked: Cleanliness, staff & service, room comfort
Friendly helpful staff in a great location.
Stayed 1 night in Feb 2024

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, room comfort
Dirty bathroom and poor breakfast
Stayed 2 nights in Feb 2024