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Sprowston Manor Hotel, Golf & Country Club

4 out of 5

Overview of Sprowston Manor Hotel, Golf & Country Club

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Indoor pool
Premium bedding, free WiFi
Premium bedding, free WiFi
Premium bedding, free WiFi

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Spa
  • Hot Tub
  • Laundry
  • Free WiFi
  • Pet Friendly
  • Pool

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationMousehold Heath4 min drive
    Popular LocationHillside Animal Sanctuary5 min drive
    Popular LocationCow Tower7 min drive
    AirportNorwich (NWI-Norwich Intl.)12 min drive

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About this area

Norwich

Sprowston Manor Hotel, Golf & Country Club is located in Norwich. The Plantation Garden and Hillside Animal Sanctuary are local attractions and those in the mood for shopping can visit Magdalen Street and Elm Hill. BeWILDerwood and Fairhaven Woodland and Water Garden are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing.
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Popular Location

What's nearby

  • Mousehold Heath - 4 min drive
  • Hillside Animal Sanctuary - 5 min drive
  • Cow Tower - 7 min drive
  • Norwich Cathedral - 7 min drive
  • Anderson's Meadow - 7 min drive

Getting around

  • Salhouse Station - 4 min drive
  • AirportNorwich (NWI-Norwich Intl.) - 12 min drive

Restaurants

  • Cast Iron Grill – Restaurant with a bar. Serves breakfast and dinner daily. Reservations required.
  • Zest Cafe Bar & Grill – Restaurant with a bar. Serves breakfast and lunch daily. Reservations required.
  • Onsite dining venue #3 – Open daily.

About this property

Sprowston Manor Hotel, Golf & Country Club

This smoke-free hotel features a restaurant, an indoor pool, and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 124 rooms offer free WiFi, premium bedding, and flat-screen TVs. Coffee makers and electric kettles are among the other amenities that guests will find.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Sat, Jul 04 2020 - Fri, Jan 01 2021 (dates are subject to change):
Swimming pool
Spa
Spa tub
Fitness facilities
Dining venue(s)
Sauna

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Extended parking: GBP 10.00 per day
  • Electric car charging station

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10 AM: GBP 12.50 per person
  • 1 restaurant
  • 1 bar

Things to do

  • 18 holes of golf
  • Arcade/game room
  • Fitness center
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Free grocery shopping service
  • Golf lessons
  • Laundry facilities
  • Wedding services

Languages spoken

  • English
  • French
  • Italian

Business services

  • 11 meeting rooms
  • Business center

Outdoors

  • BBQ grill(s)
  • Picnic area

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Phone

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Renovations and closures

The following facilities or services will be unavailable from July 04 2020 to January 01 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per stay
Dogs only

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12.50 per person (approximately)
  • Extended parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
4.1
Very Good
5 - Excellent
279
4 - Good
232
3 - Okay
79
2 - Poor
42
1 - Terrible
10

4.3/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities, property conditions & facilities
At this moment in time (Covid 19) i wouldnt personally recommend a stay here. All of the leisure facilities are closed, you have to queue for breakfast (at least 15-20 mins) each morning we were their, and the general lack of facilities was quite poor. Paper cups at breakfast and in rooms, if you can steralise plates and cutlery in a dishwssher then why not mugs/cups? General service was okay, although was better dependant on who you dealt with?
Stayed 2 nights in Aug 2020

2/5 Poor

Stayed 1 night in Aug 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norwich stay during Covid19 restrictions
We knew what to expect from this hotel, however, it was interesting to see how they have adapted to COVID-19. Generally all was well and the room was very clean and reception staff were very attentive. Cups, tea & coffee along with body lotion etc were provided in sealed plastic wrapping which was positive. Plenty of hand sanitiser throughout the hotel and generally good instructions available. however slightly disappointed with the inconsistency applied to safety measures by some guests which staff didn’t seem to challenge or enforce. Particularly challenging at breakfast with lack of adherence to rules. We were not given advanced warning of the requirement to book for dinner but staff were friendly and we were able to get a takeaway. Overall a good experience from a hotel we have stayed at several times previously.
Stayed 1 night in Aug 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
No soap in the hotel rooms
Absolutely shocking, in light of the current situation cleanliness should be top priority within the hotel. When we had checked in and got into the room (which had been sealed with a sticker stating this room has been sanitized) there was no soap to wash your hands with in the bathroom, I immediately left the room and saw a member of staff in the corridor who was cleaning the room a few doors down. I asked for some soap she explained i needed to go to reception. When i explained to the lady at the reception that there was no soap in the room she apologized went out the back and came back with a travel size bottle of shampoo and explained this will do the same job. I asked again for soap she explained there has been an issue with getting soap. So i had no option but to take the shampoo. The room itself was not to a clean standard, i understand its not a modern hotel, but myself and my husband have stayed here previously when it was a Marrriott hotel and the standard of cleanliness was much higher. The toilet for instance had urine stains all around the seat around the fixings, the bath had stains around the fixings. The carpet had stains by the door and bathroom and the net curtains where filthy. We had booked in for two nights but by the next morning when there was still no soap and the reception said they couldn't get any because of the shortage we checked out, surely somebody could have gone and purchased soap locally. This is unacceptable even more so during this time.
Stayed 2 nights in Aug 2020
LEFT_FULLBLEED_ONE_HALF

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