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Overview of Holiday Inn Norwich

Photo gallery

Featured Image
Indoor pool
Indoor pool
Room Amenity
In-room safe, desk, iron/ironing board, cribs/infant beds

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Spa

Cleaning and safety practices

  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Explore the area

    Popular LocationThe Forum6 min drive
    Popular LocationSt Peter Mancroft6 min drive
    Popular LocationSt Julian's Church6 min drive
    AirportNorwich (NWI-Norwich Intl.)12 min drive

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About this area

Norwich

Located in Norwich, Holiday Inn Norwich is in the city center and by the sea. Norwich Theatre Royal and Norwich Castle are cultural highlights, and some of the area's landmarks include Surrey House and St John the Baptist Cathedral. Looking to enjoy an event or a game while in town? See what's happening at Carrow Road or UEA Sportspark.
Popular Location

What's nearby

  • High Ash Farm - 4 min drive
  • The Forum - 6 min drive
  • St Peter Mancroft - 6 min drive
  • St Julian's Church - 6 min drive
  • Dragon Hall - 6 min drive

Getting around

  • Salhouse Station - 13 min drive
  • AirportNorwich (NWI-Norwich Intl.) - 12 min drive

Restaurants

  • Junction Restaurant – Restaurant with a bar. Serves breakfast, lunch, dinner, and light fare.

About this property

Holiday Inn Norwich

A restaurant, an indoor pool, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and spa services. All 119 rooms offer free WiFi, room service, and flat-screen TVs with satellite channels. Coffee makers, pillow menus, and hair dryers are among the other amenities available to guests.

Cleaning and safety practices

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Thu, Nov 05 - Wed, Dec 02 (dates are subject to change):
Swimming pool
Spa/Beauty services
Fitness facilities
Sauna

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Breakfast available for a fee: GBP 10 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Cribs/infant beds (surcharge)
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Russian
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space (212 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Cribs/infant beds (surcharge)
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub
  • Hair dryer

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2 PM - 3 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from November 5 2020 to December 2 2020 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Dogs only
2 per room
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)
4.0
Very Good
5 - Excellent
136
4 - Good
223
3 - Okay
67
2 - Poor
19
1 - Terrible
10

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

1/5 Terrible

Traveled with group
Sad face IconDisliked: Cleanliness, staff & service
We had problems relating to to prepayment of breakfasts, despite asking we had problems getting the bathroom cleaned and towels replaced, bathroom was never cleaned. Covid has some effect on services but we felt this was being used as an excuse to reduce staff / services. How can I clean the bathroom with no cleaning materials? How can I clean the tea / coffee cups after use with no materials?
Stayed 4 nights in Aug 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Property conditions & facilities
Not brilliant
Our rooms stunk of urine, I suspect this is probably because they allow dogs! Didn’t know this when I booked so that was my fault. Breakfast wasn’t worth the money, took ages to get seated, the restaurant was freezing which made the breakfast cold within minutes! Not much selection and was either overcooked or undercooked. Overall not a brilliant experience although the staff tried their best under the circumstances.
Stayed 2 nights in Aug 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. The hotel itself was very clean although a little dated but for a weekend away it was fine. The breakfast was great with plenty of choice and while we had no dietary requirements i saw the staff provide gluten free cereal and toast for the family at the table next to us which they had remembered from the previous day. Norwich is a lovely place to visit 😊
Stayed 2 nights in Aug 2020

2/5 Poor

Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
Hotel and grounds are tired in need of some refurbishment no daily housekeeping in rooms reception staff unhelpful pool area good and safely managed even despite COVID but good value. No safe walkways from car park to reception. Hedges too tall no visibility for oncoming traffic.
Stayed 1 night in Aug 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
We had a couple of nights at this hotel it was clean service was good we used the jim which was ok didn't get a chance to use the pool but it looked ok overall I'd give it a 7 ouf of 10.
Stayed 2 nights in Aug 2020
LEFT_FULLBLEED_ONE_HALF

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