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Overview of Best Western Brook Hotel Norwich

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Serves lunch and dinner
Desk, free WiFi, linens
Desk, free WiFi, linens
Desk, free WiFi, linens
Desk, free WiFi, linens

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast Available
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationEarlham Park10 min drive
    Popular LocationUniversity of East Anglia12 min drive
    Popular LocationSainsbury Centre for the Visual Arts16 min drive
    AirportNorwich (NWI-Norwich Intl.)17 min drive

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About this area

Norwich

Located in Norwich, Best Western Brook Hotel Norwich is in the suburbs. The Forum and Norwich Cathedral are notable landmarks, and the area's natural beauty can be seen at Earlham Park and Norwich Riverside Walk. Looking to enjoy an event or a game? See what's going on at UEA Sportspark or Carrow Road.
Popular Location

What's nearby

  • Anderson's Meadow - 6 min drive
  • The Plantation Garden - 6 min drive
  • Earlham Park - 10 min drive
  • University of East Anglia - 12 min drive
  • Sainsbury Centre for the Visual Arts - 16 min drive

Getting around

  • Spooner Row Station - 15 min drive
  • AirportNorwich (NWI-Norwich Intl.) - 17 min drive

Restaurants

  • Brook Restaurant – Restaurant with a bar. Serves breakfast and dinner daily.
  • Brook Bar – Bar offering international cuisine. Serves lunch and dinner daily.

About this property

Best Western Brook Hotel Norwich

A restaurant, a bar/lounge, and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and wedding services. All 81 rooms offer free WiFi, room service, and flat-screen TVs. Guests will also find coffee makers, hair dryers, and phones.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Wed, Sep 09 - Thu, Dec 31 (dates are subject to change):
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 10.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 10.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
3.7
Good
5 - Excellent
139
4 - Good
237
3 - Okay
128
2 - Poor
72
1 - Terrible
22

3.8/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Good location, hotel needs some tlc.
We felt the hotel suffered as a result of covid 19. Room was ok but corridors/ communal areas needed a good deal of TLC. Excellent location for travelling around Norfolk.
Stayed 4 nights in Aug 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
Dirty hotel room
The reception staff member was friendly and the area appeared clean. However, tge room was disgusting. There were hairs on the bed, toilet, bath and sink and alot of dust aswell as a stale smell and glitter on the chair, clearly hadn't been cleaned. We asked to move rooms, the receptionist was apologetic and accomodating, however the 2nd room we were given was worst. Lots of hairs again, dusty, stale smell and the tea tray was wet indicating rhe mugs had just been rinsed. We moved again, this room was better, there were no hairs visible in the bed or sink but loads of dust. We didn't dare complain again,ater we noticed pubic hairs on the back of the toilet. I find this disgraceful when we are in the middle of a deadly pandemic, rooms should be deep cleaned with anti bacterial spray. This was shoddy, perhaps the room hadnt been cleaned since covid due to no guests but the pubic hair and other hair suggests otherwise, the roims shoukd be checked and freshened up. I was horrified as we are all meant to be working togwther to combat this disease but a filthy room is breeding germs. The bar was clean however and staff friendly.
Stayed 1 night in Aug 2020

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I have stayed here many times before but this was the first visit since lockdown. Several hand sanitiser stations, really helpful lady on reception, requested a high floor and it’s wasn’t an issue. Restaurant really well set out for evening meal and breakfast. Room was fine and great location for the work I was doing in the area.
Stayed 1 night in Aug 2020

3/5 Okay

Sad face IconDisliked: Cleanliness
Stayed 1 night in Aug 2020
LEFT_FULLBLEED_ONE_HALF

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