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Hotel Downstreet, Ascend Hotel Collection

3.0 star property

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Photo gallery for Hotel Downstreet, Ascend Hotel Collection

Hypo-allergenic bedding, laptop workspace, blackout drapes
Exterior
Lobby
Indoor pool, open 6:00 AM to 10 PM, sun loungers
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

Map
40 Main St, North Adams, MA, 01247
  • Massachusetts Museum of Contemporary Art
    ‪3 min walk‬
  • Windsor Lake Park
    ‪3 min drive‬
  • Natural Bridge State Park
    ‪3 min drive‬
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Hypo-allergenic bedding, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Mountain View (Top Floor)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Mountain View (Top Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Mountain View

Hypo-allergenic bedding, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Mountain View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Top Floor)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Top Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

Hypo-allergenic bedding, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Porches Inn at Mass MoCA

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.7 out of 5, Exceptional, (387)
$309 nightly
The price is $309 total
includes taxes & fees
The Porches Inn at Mass MoCA

About this property

Hotel Downstreet, Ascend Hotel Collection

3-star North Adams hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Hotel Downstreet, Ascend Hotel Collection offers 90 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub.

In addition to an indoor pool, Hotel Downstreet, Ascend Hotel Collection provides a hot tub and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This North Adams hotel also offers a vending machine, express check-out, and a front-desk safe. Onsite self parking is complimentary. Guests can use the indoor pool at a partner property.

Hotel Downstreet, Ascend Hotel Collection is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Tax ID - C0010322090
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Berkshires
Holiday Inn Berkshires Hotel
Holiday Inn Berkshires Hotel North Adams
Holiday Inn Berkshires North Adams
Holiday Inn North Adams
North Adams Holiday Inn

Hotel Downstreet, Ascend Hotel Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 509 out of 1002 reviews
Rating 8 - Good. 355 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I needed after being stressed out from work for the past few months. The laundry service may have out of service, but I dont care. All I needed was to decompress and this hotel helped me do exactly that. Thank you for a lovely weekend and I'll definitely come back when I get the chance.😊
Stayed 2 nights in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to break the drive up between CT and VT.
Stayed 1 night in Feb 2025

4/10 Poor

James

Traveled with family
Disliked: Staff & service, amenities
This is a very stark hotel with no amenties beyond a coffee pot in the lobby. Front desk is understaffed. The Hotel is in a converted office building - and is not a comfortable place. Although clean if you want a reasonably nice place to stay this is not the place. Very expensive for the type and quality of accommodation.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Newly redecorated in black and white motif. Clean and comfortable
Stayed 1 night in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one nigh during road trip through area. Didn't really use any amenities. Can't speak for area. Room was clean, updated sometime in past few years. Nothing stood out in terms of the room. The parking lot in long and narrow, and I had to park the equivalent of about 1 block away. A lot of the parking was taken up by utility vehicles. Not the end of the world, but it was rough walking through it during a snow storm.
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All spaces were clean, staff members were friendly and the room was very comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Camryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very helpful, the room was comfortable/clean, and there was a lot to do in the area
Stayed 2 nights in Feb 2025

8/10 Good

Venkatesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Llyod

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Excellent service, convenient location, clean property
Stayed 2 nights in Oct 2024

10/10 Excellent

Andre

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book your stay here with confidence all will be ok

We love this hotel! Our room was clean and spacious, the staff members we interacted with were friendly and helpful, the lobby/common and art galleries were very interesting, and there is so much to do within easy walking distance.
Stayed 1 night in Feb 2025

6/10 Okay

AnnaMaria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is nice, some of the staff are super nice but the GM and her boss, Greta, do not seem to fair well under stress as I brought an issue to their attention. I was later told it was a day of meetings for their new system being implemented, so they were under extreme stress. The interaction with them was more of one you would experience with strangers, not those in customer service and hospitality. They didn’t feel that being checked in incorrectly which resulted in higher charges was an issue I should be upset about. Regardless of being in agreement or not,
Stayed 3 nights in Jan 2025

10/10 Excellent

michele

Business traveler
Staff were extremely nice and accommodating.
Stayed 1 night in Feb 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s fine

The hotel rooms are clean, and everyone is friendly. The pool area has seen better days but we did have to ourselves most evenings and the hot tub is huge so that was a good experience. One day we had no hot water until 4pm because of the weather which was fine but we waited until 10 or 11 to decide we’d just go unshowered for the day and were surprised nobody told us there was a farmers market happening downstairs that morning. Not when we checked in, not when we called about the hot water that morning. We were up there twiddling our thumbs waiting for hot water to return in the building, and they could have told us there was coffee and fresh bagels and pastries etc downstairs. Instead, by the time we decided to stop waiting for hot water came down to start our day, everything was sold out and we were starving. My only other critique is how un-cozy it is. Floors in the room are tile and cold, so it’s a bit sterile. Shampoo & conditioner are in shared containers and you never know who does what to these things in an economy hotel so that always grosses me out. This is all nit-picky though, the location is great and it’s a simple hotel with basic amenities.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ethan

Stayed 1 night in Jan 2025

10/10 Excellent

martin

Stayed 2 nights in Jan 2025

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very walkable community. I enjoyed the galleries in the lobby and the art museum nearby.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nathaniel

Business traveler, Traveled with partner
Liked: Staff & service
Very comfortable bed and good price. However, the west side of hotel is subject to high traffic noise levels.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, nice location
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want two things from a hotel: convenience and cleanliness. Downstreet was both very accessible and convenient from luggage carts that roll well and walkability and park-ability. Additionally most less expensive hotels are filthy even the bigger chains have really let down their standards. Downstreet was very clean from the pool area to rooms to lobby. It was a very pleasant stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Dawn

Stayed 1 night in Jan 2025

6/10 Okay

Stephanie

Liked: Staff & service, room comfort

Okay

Staff were super friendly and the room had what we needed, but the bathroom was like being in the bathroom in an apartment full of college students. The grout was not super clean, the bathtub was small and stained, and the shower curtain rod was broken so the curtain was also stained at the bottom from lying on the bottom of the shower. It had to have been like that for a while. Not a tub I would bother taking a bath in.
Stayed 2 nights in Dec 2024