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Extended Stay America Suites - Norfolk - Virginia Beach

2.5 star property

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Photo gallery for Extended Stay America Suites - Norfolk - Virginia Beach

Lobby
Full-size fridge, microwave, oven, stovetop
Free daily on-the-go breakfast
Lobby
Free daily on-the-go breakfast

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Kitchen
  • Pet friendly
  • Breakfast included
  • Parking included
  • Laundry
$81
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
5757 Cleveland St, Virginia Beach, VA, 23462
  • Sentara Leigh Hospital
    ‪11 min walk‬
  • Virginia Wesleyan University
    ‪3 min drive‬
  • Sandler Center for the Performing Arts
    ‪4 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪8 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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About this property

Extended Stay America Suites - Norfolk - Virginia Beach

Hotel in Northwest
This smoke-free hotel features a fitness center, dry cleaning, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites - Norfolk - Virginia Beach offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Extended Stay America Suites - Norfolk - Virginia Beach is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marriott TownePlace Suites Virginia Beach
TownePlace Suites Marriott Hotel Virginia Beach
TownePlace Suites Marriott Virginia Beach
TownePlace Suites Virginia Beach
TownePlace Suites Marriott Virginia Beach Aparthotel
Towne Suites riott Virginia
Extended Stay America Virginia Beach
Extended Stay America Suites Virginia Beach
TownePlace Suites by Marriott Virginia Beach
Extended Stay America Suites - Norfolk - Virginia Beach Hotel

Extended Stay America Suites - Norfolk - Virginia Beach Reviews

Reviews

6.8
Rating 10 - Excellent. 205 out of 672 reviews
Rating 8 - Good. 163 out of 672 reviews
Rating 6 - Okay. 109 out of 672 reviews
Rating 4 - Poor. 72 out of 672 reviews
Rating 2 - Terrible. 123 out of 672 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Stayed 2 nights in Jun 2025

4/10 Poor

Mercy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 2 bedrooms and we got 1 bed. No complimentary breakfast all they have is package muffins! Coffee taste bad!
Stayed 3 nights in Jun 2025

6/10 Okay

Ivan

Traveled with partner
Disliked: Amenities, property conditions & facilities
cost is higher than quality
Stayed 2 nights in May 2025

10/10 Excellent

Keith, Rosman

Stayed 1 night in Jun 2025

2/10 Terrible

Michelle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was not good at all. The rooms were not stocked with anything and if you wanted to have coffee cups or coffee maker or anything besides 2 plastic cups you had to go to the lobby and pick it up yourself. The info pamphlet in the room stated that you could request kitchen items and they would be brought up but that was not the case. We had to go to the lobby to get extra bedding for the pullout couch but didn't receive an additional pillow. The hallways were dark and dingy and there was a consistent smell of marijuana throughout the property. The only positive was that there was a kitchen in the room with small apartment style appliances like a microwave, stove and fridge. However it would be difficult to use any of this without cookware or plates, cups, silverware etc. I would not recommend booking here.
Stayed 1 night in May 2025

10/10 Excellent

uteekuh

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the cleanest and up to date appliances extended stays I’ve ever stayed in. Very clean as well. Front desk staff were very nice
Stayed 1 night in May 2025

4/10 Poor

Phaedra

Traveled with family
Disliked: Amenities, property conditions & facilities
The room said it sleeps 4, but after a second room change the room could really only accommodate 3 people comfortably. The room had a queen size bed and a futon, not a pullout sofa. Although it was fixed very quickly, the bathroom sink drained slowly. The bathroom door didn’t lock. The remote had to be swapped out because it didn’t connect to the tv (minor change, but another annoyance). The downstairs area had an unpleasant odor. They gave us enough towels for 2 people, despite have 4. When we requested more towels, there weren’t any available. The front door lock was broken. We stayed 2 days and made the most of our trip, but I don’t think we will be returning.
Stayed 2 nights in May 2025

6/10 Okay

Albertine

Liked: Cleanliness, property conditions & facilities
The bed could be better very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Judivie

Stayed 1 night in May 2025

4/10 Poor

Tatiana

Disliked: Cleanliness, staff & service, property conditions & facilities
We found infestation of cocktiaches therefore one person with pupy dog stayed in another place. All drawers were dirty. The place is 20 minutes driving to the beach which was not mentioned when i was looking for a place to stay. It was ok if only the person with the dog was able to stay but was not the case. I have pictures regarding my concerns
Stayed 1 night in May 2025

4/10 Poor

Demi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I love black ran businesses but sometimes y’all just gotta get it together. Go in they talking in all types but professional. Yeaaa I understand it was memorial weekend and all but damn. Why was the elevator the nicest part of the building? Even tho it was nice it was dirty , halls (dirty), stairways (all levels dirty). I will give y’all the room was clean but why did you nail the windows shut? Employees were nice tho! No one was rude or disrespectful but gots to do better!
Stayed 1 night in May 2025

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, don’t recommend
Stayed 2 nights in May 2025

6/10 Okay

Ange

Stayed 2 nights in May 2025

2/10 Terrible

Mompy

Stayed 1 night in May 2025

10/10 Excellent

jerry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Sarah

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This property is so run down it’s shameful. The photos posted are stock photos of a new property. It was dirty. The sheets and blankets were covered in hair. I said something to the front desk and they did nothing. The pillows are old and stained yellow. The bed felt like a boxspring with a slab of wood. I had packed a sheet and blanket for the beach and ended up sleeping with those. The bed felt like the concrete ground. The towels were dirty and full of body hair. The kitchen walls had food and grease stains. The fixtures were rusty with holes and paint peeling on the walls. At first the room smelled ok but then it started smelling of urine. The AC was on when I walked in to 61° which was odd bc usually hotels don’t have the air on but it was warm and didn’t cool down. Security cameras everywhere and people smoking all kinds of stuff outside the main entrance. My keycard never worked on the doors that give you access to the rooms. I had to constantly ask for them to fix the key and it still didn’t work. I did not feel safe there at all except that I had my dog with me. My biggest regret is not looking at the reviews before booking and trusting the photos listed. I paid $150 a night and this place wasn’t even worth $50 a night!
Stayed 2 nights in May 2025

4/10 Poor

April

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building and the room stank like something damp and dank, or some odd smell. Not sure what it was, but it wasn’t pleasant.
Stayed 1 night in May 2025

2/10 Terrible

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at a lot of hotels, some sketchy, some run down, some noisy. I have never left one without sleeping there until last night. The room smelled, the couch in the room has so many stains on it from who knows what. There was a dead roach on the floor and black specs of debris on the bed. The counter wasn't wiped down and there were stray hairs on the blankets and sheets as well as stuck to the wall. There were scuffs and stains all over the walls and it was completely run down. The staff was nice and accommodating after my half hour stay but this place sucked. Someone please put that couch out of its misery.
Stayed 1 night in May 2025

2/10 Terrible

Sherry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was completely destroyed not cleaned. Halls smelled like pee and it seemed like people lived at the hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Tanisha

Experience was not pleasant and didn’t get what I paid for
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Comforters need to be changed more often
Stayed 2 nights in Apr 2025

2/10 Terrible

Miss

Stayed 2 nights in Apr 2025

4/10 Poor

David

Traveled with family
Disliked: Staff & service

Avoid this place

The room had a full kitchen but no plates, silverware glasses or cooking utensils. No bedding for the sleeper sofa. The room sleeps six but only provided towels for 2. The only positive was the size of the room (2 bedroom unit).
Stayed 1 night in Apr 2025

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
We were looking for a one night stay in the Norfolk area and this property had a 7.2 rating on Orbitz. It was a 2 at best. The check in person was on the phone - a personal call - the entire time we were checking in. Our (supposedly non-smoking room) room smelled of smoking so we went back to get another. No check in person in sight. Finally arriving and still talking on a personal call, she gave us another room. That room did not smell of smoke but definitely smelled funky. Then a large bug crawls across the floor. In the meantime, we can see the TV (which is bolted to the piece of furniture it's on) is blocking one entire side of the bed. We left.
Stayed 1 night in Apr 2025

2/10 Terrible

Sabrina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Will not come back

The lobby smelt like cigarettes, the hallway and the elevator both smelt like mildew. The room itself smelt like someone workout and left. Feet smell, mold in the vents. The couch was stained and over used. The bedrooms werte BEYOND unsanitary.
Stayed 1 night in Apr 2025