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The Westin Virginia Beach Town Center

4.0 star property

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Photo gallery for The Westin Virginia Beach Town Center

Exterior
Indoor pool
Reception
Lobby lounge
Pillowtop beds, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning

Explore the area

Map
4535 Commerce St, Virginia Beach, VA, 23462
  • Sandler Center for the Performing Arts
    ‪3 min walk‬
  • Mount Trashmore Park
    ‪3 min drive‬
  • Veterans United Home Loans Amphitheater at Virginia Beach
    ‪12 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner (Mobility/Hearing Access, Roll-in Shwr)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Westin, Room, 1 King Bed

Westin, Room, 1 King Bed | Pillowtop beds, in-room safe, desk, iron/ironing board

Westin, Room, 1 King Bed

  • 480 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Corner

  • 480 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton Garden Inn Virginia Beach Town Center

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, (1005)
The price is $140
per night
$164 total
includes taxes & fees
May 13 - May 14
Hilton Garden Inn Virginia Beach Town Center

About this property

The Westin Virginia Beach Town Center

4-star hotel in Northwest
This smoke-free hotel features an indoor pool, a restaurant, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and 24-hour room service. Housekeeping is available on request.
The Westin Virginia Beach Town Center offers 236 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Westin Virginia Beach Town Center features an indoor pool and a health club. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 11266 square feet (1047 square meters) include conference space. This Art Deco hotel also offers gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

The Westin Virginia Beach Town Center is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
The Westin Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 9.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 8 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Westin Restaurant

Things to do

  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11,266 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 8 to 25 per person
  • Fee for in-room wired internet: USD 9.95 per day (rates may vary)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Hotel Virginia Beach Town Center
Westin Virginia Beach Town Center
Virginia Beach Westin
Westin Virginia Beach Town Hotel Virginia Beach
Westin Virginia Beach Town Center Hotel
Virginia Beach Westin
The Westin Virginia Beach Town Center Hotel
The Westin Virginia Beach Town Center Virginia Beach
The Westin Virginia Beach Town Center Hotel Virginia Beach

The Westin Virginia Beach Town Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1003 reviews
Rating 8 - Good. 192 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stephaine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Aline

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service

Should Have Been Better

The staff were, without exception, excellent. The hotel is a bit dated. No morning coffee was available downstairs, except Starbucks, which was $2.50 per plain old coffee. So for those that are averse to using in-room machines, tough. Plain coffee should be free for hotel guests as it is at most every hotel, even if at the in-house Starbucks. The bed was not comfortable. It was apparently not a Marriott mattress (the Westin is a Bonvoy prop) or it was a very old one with little support. Upon checkout there were no luggage carts available. The wait was uncertain, so I loaded up the wife and myself and hefted it all down ourselves. All-in-all one should expect better from a Town Center hotel carrying the name Westin.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and great and friendly staff.
Stayed 1 night in Jan 2025

4/10 Poor

Jamie

Stayed 1 night in Dec 2024

10/10 Excellent

Nia

Stayed 1 night in Dec 2024

6/10 Okay

Bradley

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
heated pool was cold along with pool room was cool, bedding was sub-standard
Stayed 3 nights in Dec 2024

8/10 Good

Joann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 2 nights in Dec 2024

4/10 Poor

Carol

Stayed 2 nights in Dec 2024

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hote with friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Carole, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Raymond, Danville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, especially if you want to visit restaurants and clubs.
Stayed 1 night in Dec 2024

10/10 Excellent

Nora

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Perfect for Christmas to see lights!
Stayed 1 night in Dec 2024

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was My family and I first time staying at the Westin Town Center VA Beach. My daughter graduated college and we stayed 4 days 3 nights. We asked for early check in and it was provided with no problem. The staff was EXCELLENT. I also had the pleasure of meeting Maggy front desk Supervisor who greeted me by last name ( which you don’t find too often at hotels ) . It let me know that staff takes pride in and is paying attention to guests and their individual needs. The staff greeted us with smiles every time they seen us and showed sincere happiness for my daughter’s Graduation. I want to thank Meagan who assisted with my early check in to decorate our room before my daughter arrived. Definitely looking forward to going back. Thank you so much to all the staff at the Westin you guys rock! 😊
Stayed 1 night in Dec 2024

6/10 Okay

Willie

Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice- parking deck is convenient but would really be nice if rooms had guaranteed spots to park - it was a pain seeking a spot - but I understand that’s fairly standard
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tealeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is centrally located in the Virginia Beach town center. We stayed for three nights during Thanksgiving. Due to spending time with family and going to bed late we needed to sleep in, so we were still in the room when the house cleaning staff arrived around 10am every morning. Unfortunately we had to ask them to come back, so our room didn't get cleaned any day--other than that we had a nice stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a wedding. Great experience overall
Stayed 2 nights in Sep 2024

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Dylan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good product terrible service

I reserved the room on Hotels.com app and paid with my credit card on file. At check in the front desk took my card for incidentals and instead charged me for the room rate. After realizing their mistake, I went to the front desk where they acknowledged the accident and said they would correct it. At check out they still hadn’t corrected the issue, but apologized and assured me it would be resolved. It is now a day later and it is still on my card. I am disputing it with the credit card company. At two a.m. I went in search of a soda machine. The front desk attendants told me there weren’t any, but they could sell me a can from “the back”. I agreed, but then they informed me I could only pay cash. No card and no room charge? Since I didn’t have cash they directed me to a 7-11 two blocks away and told me to “put up my hood because it’s cold out”. Simply put, this hotel lacks any and all customer service. It is a beautiful, clean and comfortable hotel. Sadly it is in dire need of employee training.
Stayed 1 night in Nov 2024