Sheraton Norfolk Waterside Hotel

3.5 star property

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Photo gallery for Sheraton Norfolk Waterside Hotel

View from property
Daily full breakfast for a fee
Lobby lounge
Meeting facility
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
777 Waterside Dr, Norfolk, VA, 23510
  • Waterside District
    ‪3 min walk‬
  • Norfolk Scope
    ‪15 min walk‬
  • Norfolk State University
    ‪2 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom (Balcony)

  • Harbor view
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View

8.4 out of 10
Very good
(18 reviews)
  • 279 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Corner (Balcony)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Harbor View

  • City view
  • Sleeps 5
  • 1 Double Bed

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbor view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Harbor View

8.4 out of 10
Very good
(26 reviews)
  • 278 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, City View

9.0 out of 10
Wonderful
(25 reviews)
  • 277 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(19 reviews)
  • 277 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 Double Bed, Allergy Friendly

  • Sleeps 2
  • 1 Double Bed

Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Sheraton Norfolk Waterside Hotel

3.5-star hotel in Downtown Norfolk
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Norfolk Waterside Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This business-friendly hotel also offers gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. For a surcharge, the property provides a train station pick-up service, a train station drop-off service, and a bus station shuttle. Parking is available onsite for a surcharge.

Sheraton Norfolk Waterside Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • City Dock Restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 467 out of 1003 reviews
Rating 8 - Good. 256 out of 1003 reviews
Rating 6 - Okay. 128 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 76 out of 1003 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DeVonte

Staff was polite and close to bars
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness
Location
Stayed 2 nights in Mar 2025

2/10 Terrible

Tori

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time was 4:00pm, room was not ready until 5:30pm after following up with the staff three times. Following, the room did not have AC and was not clean despite having to wait an extra hour and a half for them to "clean". The duvet had various stains all over it and the mini fridge did not work. They did not provide any body wash and gave hand soap bars when requested for the toilet trees to be filled. Would not go back here.
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend trip to see a ball game.

The Sheraton was exactly what we needed for the weekend. Centrally located, clean, very friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Barry

Stayed 3 nights in Mar 2025

10/10 Excellent

Sheena

Stayed 1 night in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and a great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Rashawnda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 1 night in Mar 2025

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maids need to pay attention better

The rooms and hotel was great the two cons were the toilet had a black ring in it and the shower had a wash cloth left from the previous people the restaurant was great the ambiance was great
Stayed 1 night in Mar 2025

10/10 Excellent

Millicent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Love the views
Stayed 2 nights in Mar 2025

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2025

8/10 Good

Junwei

Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in Mar 2025

8/10 Good

Shervonne

Liked: Cleanliness, property conditions & facilities
everything was great
Stayed 1 night in Mar 2025

6/10 Okay

Dawna Beth

Disliked: Cleanliness, amenities, property conditions & facilities
Elevator didn't work at times, ice machine on 2nd floor didn't work 🙄 prices are way inflated! At 11pm loud music until 2am and yes I called front desk
Stayed 1 night in Mar 2025

10/10 Excellent

Glenn

Stayed 1 night in Mar 2025

10/10 Excellent

Erle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Had a 2 night stay for a business trip, didn't like the view I had from my room, so asked for a different room and received an upgrade which was perfect. Staff was really pleasant and helpful. Used the valet service and the guys working it were great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay and the restaurant was very nice as well
Stayed 5 nights in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hallways look dull , maybe painting the walls and doors and updating the carpet would make it look better. No on cleaned the room on my second day stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Mar 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Krysti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

4/10 Poor

Tamara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Horrible

I was disappointed cuz they gave my room I paid for to someone else, didn't have another room similar and because my family was all there for my sister wedding proposal they gave us a room that the doors inside was hanging and the bathroom shower kept running lightly and so on!! When asked for refund I was told it was nothing they could do so this hotel will never be approved by me
Stayed 1 night in Dec 2024

10/10 Excellent

Derrick

Liked: Cleanliness
Stayed 1 night in Mar 2025