Ratings based on 990 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
Personnal were very friendly and helpful
Comment from Hotel Management
Apr 24, 2024 by Guest Relations Management, Hotel Management
Hi Patricia! Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful during your stay. Providing excellent service is always our top priority, and we're glad that our team members made a positive impression on you.If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure that you have a comfortable and enjoyable stay with us.We appreciate your review and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Whittni,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Virginia Beach is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 3, 2024 on Expedia
The staff is amazing, the front office and the housekeeping staff are beyond friendly and helpful. Clean parking lot, no one hanging out in the staircase, very nice for the price!
Comment from Hotel Management
Apr 4, 2024 by Guest Relations Specialist, Hotel Management
Hi Alysa,We're thrilled to hear that you had a positive experience during your stay with us! Our team takes great pride in providing exceptional service, and it's wonderful to hear that our staff left such a positive impression on you. Maintaining cleanliness and ensuring a safe environment for all our guests are top priorities for us, and we're glad you noticed. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!
by A verified traveler
Posted Mar 10, 2024 on Expedia
As soon as we walked in, the room smelled like cigarettes and then the sheets had stains as well as the shower curtains. We stayed 20 minutes before deciding to leave and book somewhere else.
Comment from Hotel Management
Mar 12, 2024 by Guest Relations Management, Hotel Management
Hi Evelyn! We're truly sorry to hear about your disappointing experience during your stay with us. It's incredibly disheartening to learn about the unpleasant smell in your room and the condition of the sheets and shower curtains. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of these standards during your visit. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure that such lapses do not occur in the future. We understand your decision to leave and book elsewhere, and we regret any inconvenience or disappointment caused. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to us directly, and we will do our utmost to ensure a much-improved experience for you. Again, we apologize for the inconvenience, and we thank you for bringing these matters to our attention.
by A verified traveler
Not Great!
Posted Jan 20, 2024 on HotelsUnder complete renovation (should have been mentioned in description) but overall in poor condition and very “sketchy”. We couldn’t get into the first assigned room as the door lock would not open. Next room lacked a mini-fridge, microwave, and coffee maker, but after a 12-hr drive I had no energy to argue.
Random cars pulling into parking spaces and leaving 10-15 minutes later. One night we had some person knocking on our door about 11pm, said they had the wrong room after I yelled, and then drove off.
Not much around there other than a gas station and a Dennys. There are other hotels nearby, which seem much nicer/safer.
The front desk attendant was the highlight of the stay; friendly and helpful.
If you’re really in a pinch then it’s ok for a night, but I wouldn’t stay long. Consider the other hotels on the same street.
Comment from Hotel Management
Jan 23, 2024 by Guest Relations Management, Hotel Management
Dear valued guest, thank you for choosing our hotel for your recent stay, and for sharing your feedback. We sincerely apologize for the challenges you faced during your visit. we want to express our apologies for the inconvenience caused by the ongoing renovation and the condition of your assigned room. Your feedback is crucial to us, and we will address these issues to ensure a more positive experience for our guests. We are pleased to hear that the front desk attendant provided a positive highlight to your stay. We appreciate your recognition of their friendliness and helpfulness. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you for your understanding, and we hope to have the opportunity to make amends and provide you with a much improved experience on your next visit.
by A verified traveler
Posted Jan 18, 2024 on Expedia
Comment from Hotel Management
Jan 18, 2024 by Guest Relations Management, Hotel Management
Hi Eden! Thank you for choosing Red Roof Inn Virginia Beach and for sharing your feedback. We appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.
by A verified traveler
Posted Dec 28, 2023 on Expedia
Comment from Hotel Management
Dec 30, 2023 by Guest Relations Management, Hotel Management
Hi Eden! We appreciate your 5 out of 5 rating and your choice to stay with us! It's fantastic to hear that your experience was excellent. If there's anything you'd like to share about what made your stay special or any recommendations for improvement, we'd love to hear from you. Your satisfaction is our priority, and we look forward to hosting you again soon.
by A verified traveler
Posted Dec 11, 2023 on Expedia
Comment from Hotel Management
Dec 12, 2023 by Guest Relations Management, Hotel Management
Hi Toysha! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay with us. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.
by A verified traveler
Posted Nov 28, 2023 on Expedia
Nothing
Comment from Hotel Management
Nov 28, 2023 by Guest Relations Management, Hotel Management
Hi Kimberly! Thank you for taking the time to complete our guest satisfaction survey. We appreciate your feedback and would like to express our sincere apologies if your experience did not meet your expectations. We take all guest feedback seriously as it helps us identify areas for improvement. We are committed to providing the best possible experience for our guests and would welcome the opportunity to address any issues you may have encountered. Thank you again for choosing our hotel, and we hope to have the chance to welcome you back in the future.
by A verified traveler
Posted Nov 26, 2023 on Expedia
Comment from Hotel Management
Dec 17, 2023 by Manager, Hotel Management
Hello Jerry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.