Hotel Riu Palace Aruba - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aruba - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Aerial view
Free minibar, in-room safe, desk, blackout drapes
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Room service

Explore the area

Map
J.E. Irausquin Blvd 79, Noord
  • The Casino at Hilton Aruba
    ‪3 min walk‬
  • Hyatt Regency Casino
    ‪8 min walk‬
  • Eagle Beach
    ‪2 min drive‬
  • Oranjestad (AUA-Queen Beatrix Intl.)
    ‪14 min drive‬

Room options

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 420 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Standard Double Room (E)

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(107 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Sea View (E)

  • 656 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (B2C-US)

  • Sleeps 3
  • 1 King Bed

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Balcony, Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Jetted Tub, Sea View (L)

  • 656 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | C)

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(221 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Balcony, Ocean View (C)

  • 420 sq ft
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite (C)

  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (ROH | C)

  • 344 sq ft
  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-US)

  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 656 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 656 sq ft
  • Sleeps 3
  • 1 King Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 King Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 King Bed(s)

Similar properties

About this property

Hotel Riu Palace Aruba - All Inclusive

4-star Noord property walkable to The Casino at Hilton Aruba
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and safes. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel Riu Palace Aruba - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Complimentary self parking is available on site.

Hotel Riu Palace Aruba - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Don Nicolás - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Sayuri - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Milano - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Nautilis - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Languages

Dutch, English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1000 out of 1852 reviews
Rating 8 - Good. 435 out of 1852 reviews
Rating 6 - Okay. 237 out of 1852 reviews
Rating 4 - Poor. 105 out of 1852 reviews
Rating 2 - Terrible. 75 out of 1852 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nancie C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet resort. All inclusive so food was just ok. Buffet was edible. Rooms were very clean but floors could be slippery if condensation built up. High humidity the week I was there made it difficult to keep the floors dry. Staff weren't overly friendly. We had rain for 2 days and no special activities were going on. Overall, a nice place.
Stayed 7 nights in Nov 2024

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything inclusive. Room minibar was free, and stocked daily. We had a massive room with a huge balcony with a side view of the pool area and the end view was the ocean. A truly magnificent postcard perfect view. The beach magnificent. Even with wind, there were no waves, perfect sand. Absolutely gorgeous in all respects. Will come again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility. It’s our 4th time going there and we will be back again next year. It’s beautiful !!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort I highly recommend going here it’s so much fun had a great time, no issues and the rooms are very nice and it’s close by the little town here in Aruba
Stayed 8 nights in Dec 2024

8/10 Good

ENISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Property is really nice & clean .Staff are very friendly & accomodating. One concern is the mosquitos. They should spray regularly to get rid mosquitos.
Stayed 4 nights in Nov 2024

4/10 Poor

Joshua Jeremy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed early December beautiful weather clean facility
Stayed 5 nights in Dec 2024

10/10 Excellent

Diawantie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff did an excellent job . I want to thank Nellie at the reception desk for her outstanding service welcoming me and my husband at the RUI . Also the my room cleaning staff , shot out to them. Overall I had a wonderful time looking forward to visit again .
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Fazlul

Traveled with family and small children
Liked: Staff & service
Everything was okay but our junior suite room queen bed is too small.its look like twin bed.we didn’t sleep properly.
Stayed 4 nights in Nov 2024

6/10 Okay

lena

Traveled with family
Disliked: Property conditions & facilities
The rooms are falling apart. Smelled bad. Outside Pool area and beach were beautiful. The food was pretty bad And even though we paid for all inclusive after trying three restaurants for dinner, decided to eat out the rest of our 4 nights left. When we had breakfast or lunch buffet We were never able to get drinks. The bar drinks were pretty bad. The town was conveniently within walking distance and the best part of our vacation. I believe next time I will not do all inclusive. It is not worth the money.
Stayed 7 nights in Nov 2024

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was pleasant and relaxing.
Stayed 3 nights in Nov 2024

6/10 Okay

Hariharan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Riu palace is a decent place, but not a place I would like to visit again based on my experience. The room they put me in was extremely noisy with loud music playing below my room till 11 PM. Not sure why they assume that families with little kids enjoy loud music till 11 PM. Their staff is absolutely clueless. I had to call the reception three times to get a bottle of water which the housekeeping forgot to put in. This is despite me tipping the housekeeping team. They have very few food choices for vegans. Also, hygiene is a major concern in their restaurant. I found dead mosquitoes on our table and a dead fly among the dessert. Not to metion birds that fly free in the indoor dining area. They boast about a kids play area, which is pretty useless. Even when the kids area “Riuland” is supposed to be open, there was no one to entertain the kids. We had to call multiple times to get the staff to come over. Rooms are pretty dated with water stains in bathrooms and shower doors that do not close. Overall, not a pleasant stay.
Stayed 4 nights in Nov 2024

6/10 Okay

Srikanth

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Overall resort is good, with clean pool and a great beach. However, the service is not up to the mark for an all-inclusive property. The onsite dining options don’t take reservations and the wait time could be as long as 2 hrs. The buffet is decent, but gets repetitive. Items are routinely mis-labeled or misplaced, so please be mindful if you have any allergies. For lunch, buffet is the only option and we were disappointed that there is no food near the pool or beach. We ordered room service one day and the food never arrived. The entertainment was good and the staff serving in the main areas were very nice. Disappointed overall for the price we paid for all-inclusive, but it is very good just from the location and cleanliness perspective.
Stayed 5 nights in Nov 2024

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall, we did have a great time. The buffets were exceptional and the food choices changed every day. The pool temperatures were good and the drinks were also good. The beach was absolutely incredible and although the chairs/umbrellas were taken very early (reserved), we always were able to find a couple of chairs to bring down to the beach. The restaurants were disappointing with regard to the "come at 6pm to either get lucky and eat at 6pm sharp or get on the 8pm wait list". There is such limited seating for such a large hotel and we were turned away almost every night. The staff in charge of the door was never pleasant which led us to go across the street to LOLA which was an incredible restaurant. The biggest issue were the two rooms we were in before we landed in our final destination. My husbands suitcase was completely soaked through from the leaking ceiling, the walls were wet and there was mold growing everywhere (make sure to look UP). I immediately got sick. Same thing with the second room. Eventually, we got into a room without any visible mold and enjoyed it. There is one employee at the front desk with a horrible, sarcastic attitude that should learn customer relations but other than that, it was a nice trip.
Stayed 6 nights in Nov 2024

10/10 Excellent

Garan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property twice and had a wonderful time on both occasions. While there are some updates the property needs to make, it is well maintained and the staff and service are excellent.
Stayed 4 nights in Nov 2024

8/10 Good

Ana Victoria Haya de la Torre

Traveled with family
Overpriced for what it is. Riu is a middle category resort not luxury. It was the most expensive all inclusive resort at the time we booked it. And it shouldn’t have been. Hotel is old but clean and well maintained. When we checked in to our room we saw a jacuzzi on the balcony area but it was very dirty. I called front desk to have someone clean it so we can use it but I was told that the jacuzzis don’t work that’s why they don’t clean them because they can’t be used. Such a bumper that they cannot fix them so guests can actually enjoy what they are paying for. Riu is a big popular chain for all inclusive resorts in the Caribbean area therefore it was very busy. Buffet restaurant will always be crowded. The pool is too small for the amount of rooms this hotel has and specially if it’s on high occupancy. The area on the beach is not small but what was really disappointing is that they let people separate the umbrellas with pool towels and leave them unattended for many hours. We would get to the beach at about 8am not to find any umbrella available, most of them would have no people in there just pool towels in the chairs. We thought people probably get there early to put their towels and then go to have breakfast or do something else. So the last day of our stay I got to the beach at 7.15am hoping to get an empty umbrella and then go have breakfast but then to my disappointment I didn’t find any available! Very disappointed! Hotel doesn’t have a medical topic either very bad
Stayed 5 nights in Nov 2024

10/10 Excellent

Daishane

Stayed 4 nights in Aug 2024

4/10 Poor

Amna, Chattanooga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in we had 2 adults and 2 kids as per our Expedia itinerary but this hotel considers a kid over 12 years to be an adult and wanted to see 3 adults and 1 kid on our itinerary. They charged us $500 more for the one kid to be an adult for 3.5 days of stay we paid $3,500 !! Two hours delay in checkin. Finally got into the room after 12 hours of travel and the room was dirty and unkempt, didn’t even have the energy to get them to change the room for us. So we just spent most of the time outside. It’s an outdated property looking for major upgrades and updates to everything.
Stayed 3 nights in Nov 2024

6/10 Okay

Rami R, North Andover

Liked: Cleanliness, staff & service
We needed to use the stairs every day as one out of the 2 elevators was not working! You need to have better plan in making reservations for the other restaurants!!! You can’t leave it to first come first served!! This is my 3rd stay in 3 years but next time, I’m considering a change.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
relaxing
Stayed 4 nights in Nov 2024

8/10 Good

Salvatore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue with the resort is that during a rare, major rain storm the bottom part of our room was flooded with 2 inches of rain water coming in through the sliders. The water ruined 3 pairs of shoes. When we alerted the front desk they said they would send someone right up, we went to lunch and returned to the room and no one came. We went down to the front desk and they said they alerted the house keeping staff and would check on it. I requested another room and reimbursement of the shoes and the person at the desk said " we don't do that". I have to say that when the house keeping team got there they cleaned everything like nothing happened, expect our shoes were ruined. Other then that we enjoyed the resort, and are continuing to try to get reimbursed for our shoes.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sherifat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is the perfect getaway, amazing food options.
Stayed 3 nights in Nov 2024