2/10 Terrible
Lynda
Apr 27, 2025
Disliked: Staff & service, room comfort
Choose somewhere else!
Appalling service right from checkin. Checkin starts at 3, which is when reception is advertised as closing. We arrived at 2 and reception was already closed! I rang the advertised number and was told that a code would be sent to get keys from the key safe no earlier than 3pm. Also told that the codes weren’t ready yet anyway. No code received by 3, so I rang the number again, and received the codes over the phone. We entered via the back entrance and there were no staff anywhere. Couldn’t get any questions answered. Also, even though I had booked breakfast in the booking process, when we came down the next day we were told there was no breakfast for us as it hadn’t been booked. When I asked if we could go into the breakfast room and pay again, she said there was no food anyway. When I asked if no other guests were having breakfast, and was there really no food at all, she said there was no food in the breakfast room. It is only for tea and coffee. All the literature said breakfast would be served from 7:30am, but we were told it was only tea and coffee. The whole thing was unbelievable! The beds also were only foam mattresses and not very comfortable. Lift was very small and needed two trips. Overall, way overpriced for the quality and service we received.
Lynda
Stayed 1 night in Apr 2025
