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ANA Crowne Plaza Niigata, an IHG Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for ANA Crowne Plaza Niigata, an IHG Hotel

Front of property
View from room
Lobby sitting area
Standard Room | Minibar, in-room safe, desk, blackout drapes
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service
  • Parking available

Explore the area

Map
5-11-20 Bandai Chuo-ku, Niigata, Niigata-ken, 950-8531
  • Bandai Bridge
    8 min walk
  • ホテル新潟中華料理天壇
    1 min walk
  • Niigata Station
    13 min walk
  • Niigata (KIJ)
    16 min drive

Room options

View all photos for Premium Room, Multiple Beds

Room amenity

Premium Room, Multiple Beds

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, Multiple Beds (High Floor)

Room amenity

Premium Room, Multiple Beds (High Floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Twin Beds, River View (High Floor)

Room amenity

Premium Room, 2 Twin Beds, River View (High Floor)

  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (High Floor)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed (High Floor)

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Twin Beds (High Floor)

Room amenity

Premium Room, 2 Twin Beds (High Floor)

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed (High Floor)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed (High Floor)

  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, River View

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

  • 236 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, River View

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed, River View

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Room amenity

Premium Room, 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, River View

Room amenity

Premium Room, 2 Twin Beds, River View

  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, River View (High Floor)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Twin Beds, River View (High Floor)

  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, River View (High Floor)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, River View (High Floor)

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout drapes

Standard Room

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed

  • 237 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, blackout drapes

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds (15th Floor)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Twin Beds (15th Floor)

  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 236 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Twin Beds (Separate Bath and Walk in Shower)

Suite, 2 Twin Beds (Separate Bath and Walk in Shower) | Minibar, in-room safe, desk, blackout drapes

Suite, 2 Twin Beds (Separate Bath and Walk in Shower)

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (High Floor)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Twin Beds (High Floor)

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

ANA Crowne Plaza Niigata, an IHG Hotel

4-star hotel in Chuo Ward
Along with 4 restaurants, this hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a microwave in a common area, and conference space.
ANA Crowne Plaza Niigata, an IHG Hotel offers 182 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1938 square feet (180 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Limited onsite parking is available on a first-come, first-served basis (surcharge).

ANA Crowne Plaza Niigata, an IHG Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Kura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Tendan - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Season Cafe - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Koshi - Onsite café.
Kanesei - This restaurant specializes in sushi and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Kanesei
  • Koshi
  • Kura
  • Season Cafe
  • Tendan

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,938 square feet of conference space
  • Meeting rooms

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 3000.0 per night
Cribs (infant beds) are available for JPY 1210 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1200 per day (in/out privileges)
  • Crib (infant bed) fee: JPY 1210 per night
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ana Crowne Plaza Niigata
Ana Niigata
Crowne Plaza Ana Hotel Niigata
Crowne Plaza Ana Niigata
Crowne Plaza Niigata
ANA Crowne Plaza Niigata Hotel

ANA Crowne Plaza Niigata, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 721 reviews" "
Rating 8 - Good. 259 out of 721 reviews" "
Rating 6 - Okay. 51 out of 721 reviews" "
Rating 4 - Poor. 20 out of 721 reviews" "
Rating 2 - Terrible. 8 out of 721 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing and the English support from the staff was top class.
Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Jun 2024

6/10 Okay

Keiko

Stayed 1 night in Jul 2024

10/10 Excellent

KAZUNARI

Stayed 5 nights in Jun 2024

10/10 Excellent

Tjung-Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff, nice location.
Stayed 2 nights in Jun 2024

10/10 Excellent

JAMES A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good lication
Staffs are friendly, but we can hear next room guests talking. Dined at their Japanese restaurant at B1, excellent service and good quality of food. 10 minutes walk to Niigata station, good place to shop around it’s CoCoLo shopping center inside train station.
Stayed 2 nights in May 2024

8/10 Good

Randall, Pearl City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

8/10 Good

Randall, Pearl City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything you need, including things you might not think you would need. Well-thought-out hotel in terms of services and amenities. Only issue i had was the hotel not receiving the deposit i paid to Expedia. Will need to check with Expedia when i get back.
Stayed 2 nights in May 2024

10/10 Excellent

Chee Seng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional style hotel with top class service.
Stayed 4 nights in Mar 2024

8/10 Good

CHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
river view and near proximity to walking across the river for more dining options. parking should be made free instead of paying
Stayed 1 night in Mar 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel
Comfortable and quiet hotel with super delicious breakfast. Friendly staffs are well organized always ready to serve the customers. My room was spacious with a beautiful river view. The Hotel was conveniently located with almost everything within the walking distance. I will certainly come back when I revisit Niigata.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing place.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not bad. Felt slightly older. Could hear some stomping from room above, but minimal. Biggest issue that I am docking a star for is ac did not seem to work. Set to 15c cool, but room stayed at a constant 24c which was too hot for me. I reported, but was only offered the suggestion to turn off the ac (this did not work). Location was fine and short cab ride to different spots if needed. Staff was overall very pleasant and friendly.
Stayed 3 nights in Nov 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Hotel looks like it was built in the 1980’s but the management keeps it well for the age. Location is good not far from the train station where everything happens. Good place to stay in.
Stayed 2 nights in Jul 2023

8/10 Good

Jia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly standard hotel, but clean and comfortable! Easy to walk to lots of attractions nearby.

8/10 Good

Kohei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great hotel before the pandemic
I have stayed in this hotel many times in the past before the pandemic. Each times, I have stayed for at least several days at a time and never really had any issues with this hotel. This time, most of the usual employees that worked here are gone and I feel like they are operating with skeleton crew. There was no issue with the service and all, but I felt like this time the room had less amenities than before. It's still a good hotel, but sadly I think their glory was a thing in the past.
Stayed 5 nights in Feb 2023

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very delicious and well presented, nice hotel staff, gracious.
Stayed 1 night in Nov 2022

4/10 Poor

Hideaki

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed at non-smokingroom, but there is smoking smell.
Stayed 1 night in Aug 2022

2/10 Terrible

PINGFANG

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Kelly

Stayed 1 night in Jan 2022

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Hotel rooms are a nice size for Japan. Plenty of counter space in the bathroom! The parking is located just across the street so very convenient. The breakfast was one of the best we've had. The staff were all very nice and helpful.
Stayed 2 nights in Sep 2021