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Sheraton Niagara Falls

4.0 star property

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Photo gallery for Sheraton Niagara Falls

View from property
Point of interest
Spa
Restaurant
Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
300 3rd St, Niagara Falls, NY, 14303
  • Seneca Niagara Resort & Casino
    ‪4 min walk‬
  • Niagara Falls State Park
    ‪7 min walk‬
  • Aquarium of Niagara
    ‪11 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Pillowtop beds, in-room safe, desk, blackout drapes

Suite

  • 622 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | 42-inch TV with cable channels

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 622 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living area | 42-inch TV with cable channels

Suite, 1 Double Bed

  • Sleeps 7
  • 1 Double Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

Similar properties

Reception

Seneca Niagara Resort & Casino

  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.3 out of 5, Excellent, (3707)
The price is $109
per night
$154 total
includes taxes & fees
Apr 14 - Apr 15
Seneca Niagara Resort & Casino

About this property

Sheraton Niagara Falls

4-star hotel in Downtown Niagara Falls
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Sheraton Niagara Falls offers 391 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Premium cable television is provided. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Niagara Falls features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink.

This 4-star property offers access to a 24-hour business center and 7 meeting rooms. Event facilities measuring 11153 square feet (1036 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

Sheraton Niagara Falls is a smoke-free property.

Sheraton Niagara Falls has a restaurant on site.
Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.
Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Uncovered self parking on site (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Rainforest Cafe
  • Starbucks Cafe

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,153 square feet of conference space
  • 24-hour business center
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from January 2 2025 to April 10 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Destination fee: USD 9.95
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 21.60 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Sheraton Niagara Falls Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 539 out of 1168 reviews
Rating 8 - Good. 287 out of 1168 reviews
Rating 6 - Okay. 162 out of 1168 reviews
Rating 4 - Poor. 91 out of 1168 reviews
Rating 2 - Terrible. 89 out of 1168 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one is picking up
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra charges
They charge a mandatory 20 dollar parking charge a day on all stays. This needs to be mentioned in the hotels.com info as it only mentioned the 10 dollar resort fee. Not happy that this gets pushed on to the amount owed at checkout and even more disappointed that this site does not list that info
Stayed 1 night in Dec 2024

10/10 Excellent

THIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect to me, Sheraton hotel is very good one!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Room comfort
Always good
Stayed 1 night in Dec 2024

10/10 Excellent

Joe

Stayed 1 night in Dec 2024

8/10 Good

Juan Jose

Stayed 1 night in Dec 2024

10/10 Excellent

Svetlana

Stayed 1 night in Aug 2024

6/10 Okay

felicia

Stayed 1 night in Dec 2024

10/10 Excellent

WATCHARIN, Mississauga

Stayed 1 night in Nov 2024

4/10 Poor

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property and staff were great NOTHING could make up for the kids running in the halls most of the day and night. Even worse were their parents partying and drinking in the hall way most of the night!
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Less Than Standard Customer Service
Checked in around 3:30PM. Was told my room was not ready to come back later to check in or I could get a double queen. Kept insisting on it. I booked 2 weeks in advance and would not accept. Somehow they just happen to have a King room available for my check in after my constant refusal! Ive stayed at this property many times amd this was unacceptable.
Stayed 1 night in Dec 2024

10/10 Excellent

Janelle

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly service
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Beds are uncomfortable. Shower temp wouldn’t stay warm, went from hot to cold in seconds! Very dirty, the place is falling apart
Stayed 3 nights in Dec 2024

8/10 Good

Jacqueline

Stayed 1 night in Nov 2024

10/10 Excellent

Willy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Darlene

Stayed 1 night in Dec 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could use an upgrade. The rooms (specially the carpet and furniture) is starting to look worn down and dirty.
Stayed 3 nights in Nov 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service
Was really cold
Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
1
Stayed 4 nights in Dec 2024

4/10 Poor

Trisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didn’t work called twice for a service call and the nicest man came up and tried to fix so we could flush the toilet at least but Ran every ten mins all night kept waking us up for two days. Customer service desk wasn’t very nice didn’t offer us to move to a working room. Someone’s old dirty hair clip was still in the shower for us with hair on it. Wasn’t a great experience. Won’t stay here again now
Stayed 2 nights in Dec 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to the Falls
Great facility with location also being excellent
Stayed 2 nights in Dec 2024

8/10 Good

Tilden

Traveled with family
Liked: Cleanliness
Dated property but location was convenient; walkable to the falls and bridge to cross over to Canada side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great at check in.
Stayed 1 night in Dec 2024