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Sheraton Niagara Falls

4.0 star property

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Suite, 1 Double Bed | Living area | 42-inch TV with cable channels
Indoor pool
Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available

Explore the area

Map
300 3rd St, Niagara Falls, NY, 14303
  • Seneca Niagara Resort & Casino
    ‪1 min walk‬
  • Niagara Falls State Park
    ‪6 min walk‬
  • Maid of the Mist
    ‪10 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Pillowtop beds, in-room safe, desk, blackout drapes

Suite

  • 622 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | 42-inch TV with cable channels

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 622 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living area | 42-inch TV with cable channels

Suite, 1 Double Bed

  • Sleeps 7
  • 1 Double Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 311 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 311 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

Similar properties

Reception

Seneca Niagara Resort & Casino

  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.3 out of 5, Excellent, (3319)
$217 nightly
The price was $264
The price is $217 total
includes taxes & fees
Seneca Niagara Resort & Casino

About this property

Sheraton Niagara Falls

4-star hotel in Downtown Niagara Falls
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Sheraton Niagara Falls offers 391 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Niagara Falls features 2 hot tubs, an indoor pool, and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink.

This 4-star property offers access to a 24-hour business center and 7 meeting rooms. Event facilities measuring 11153 square feet (1036 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Sheraton Niagara Falls is a smoke-free property.

Continental breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekdays.
Sheraton Niagara Falls has a restaurant on site.
Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.
Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Uncovered self parking on site (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekday continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Rainforest Cafe
  • Starbucks Cafe

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,153 square feet of conference space
  • 24-hour business center
  • 7 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Destination fee: USD 9.95
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 22 for adults and USD 22 for children
  • Uncovered self parking fee: USD 21.60 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Sheraton Niagara Falls Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 133 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location!!
Stayed 1 night in Feb 2025

10/10 Excellent

Jennie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I brought my 3 children for a mid-winter break Staycation. Originally we were just reserved for 1 night. We added another night to our stay! We had such an awesome time. We left earlier today and are already discussing when we can come back again! The pool area was so fun! We also enjoyed the arcade, Starbucks, and lunch at the Rainforest Cafe. Was delicious! Lily said to tell everyone to order the Rasta Pasta there! The rooms were clean, spacious, comfy beds, and great ameneties. There is also a tunnel that leads to the Seneca Niagara Casino resort which allows for even more shopping and restaraunt options. Very convenient and family friendly experience. We were sad we had to leave. If its out of 10, we rate 11! Exceeded all expectations! We cant wait to go back!
Stayed 1 night in Feb 2025

6/10 Okay

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service
This was a fun stay not far from my house, and for a 5-year-old, it was the Ritz. I enjoyed myself as well; however, there were a few areas of improvement. The parking lot was not plowed well, and there was no designated sidewalk or walking area from the parking lot to the hotel. The slippery snow, slush, and ice made carrying luggage and corraling a 5-year-old a real challenge, not for the faint of heart, especially with the cost of parking. Another challenge was breakfast options. At some points, Starbucks was the only option, and it was not the most filling, delicious, or nutritious option. All other restaurants were closed on certain days, such as Mondays, and at particular times. The Pool was nice, and my daughter loved it; however, the water could use a little more shock, as it was a bit hazy. The biggest issue was a large hole—yes, a hole—in the middle of my mattress. I did not complain or report it because I assumed it was known. With all the issues I listed above, I would return. The staff was friendly and helpful, and I saw the housekeeping staff deep cleaning the rooms.
Stayed 3 nights in Feb 2025

4/10 Poor

Colleen

Stayed 2 nights in Feb 2025

10/10 Excellent

LM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Vernice

Stayed 2 nights in Feb 2025

10/10 Excellent

Nicole

Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and safe- the kids loved the pool and aquariums!
Stayed 1 night in Feb 2025

10/10 Excellent

Theresa R.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay in Niagara

I always enjoy staying here. Staff is always pleasant and helpful. The entryway is welcoming. The rooms are clean and comfortable and ill always stay here when I'm in the area. Also, the proximity to the falls is a real plus!
Stayed 1 night in Jan 2025

4/10 Poor

Jacob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very old and dated, ceiling had a huge leak .. water everywhere in the bathroom

2/10 Terrible

IanRobert

Business traveler
Disliked: Staff & service, property conditions & facilities
Poor communications from staff, pre arrival. They switched up my reservation, with near toal indifference. The room had broken equipment. And the entire facility was over run with unsupervised children playing in the halls right up to midnight both days. Security staff were less than enguaged in corrective actions. Will NOT stay at this loaction again. In you want to stay in a kindergarten play ground, this will be for you.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ronen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome is the lobby was amazing, and the crew trying to speed up the process so you can get your room, very polite respectfully, their customer service is amazing 👏
Stayed 1 night in Feb 2025

10/10 Excellent

molly

Liked: Cleanliness, staff & service
We loved it. The only thing we didnt like was the hot tubs not working correctly. But we will go back.
Stayed 2 nights in Dec 2024

6/10 Okay

Emmanouella

Stayed 1 night in Jan 2025

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

6/10 Okay

Jamie

Traveled with family
Liked: Staff & service, room comfort

Great pool, good hotel

Overall the stay was good. The pool is very nice. There are 2 hot tubs and neither were hot. The carpets in the room and hallway should be replaced. The toilet and shower could use some maintenance. The shower would be hot and get cold and the toilet would barely flush. The staff were friendly and helpful. This was out of the hotels control, but there were bus loads of hockey players and their families. The parents were tailgating in the hallways and the boys were wild. 2 young boys were fighting in the hall, parents no where to be found.
Stayed 2 nights in Jan 2025

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever

Got here in evening and noticed alot of kids, lady at front desk was awesome, she said if we had any problems with kids she would have security come help, first red flag security with guns at a hotel, i thought that was strange but continued to check in. Went upstairs to room and it was nice and big, bathroom was extremely small for a hotel. We came here for a weekend getaway and hot tub use, got myself ready and went down at 7:15 both hot tubs full of kids and parents, noticed a sign that said adult only from 9pm to 11pm. I come back at 9:05 to find the tub full of kid's still any way hotel did help with that but i had to have help bout 5 times in the lil time, kids were jumping and flipping in tubs parents were drinking and not helping the situation finally about 10:20 i got to have tub without kids in it, how ever kids were still screaming and running around till 11 at night in pool area. I thought that would be it until we came out and parents were drinking in halls andnkids were running around and basically doing same thing they're doing in pool area, so i tried to ignore it and go to sleep. Next morning its adults time again from 7am to 9 am and well after being woke up at 6 from a bad mother on the 3rd floor who shouldn't have custody of her kid at all i decided to head down before kids came into area for some peace of mind, hot tub was cold hotel said they turn water heat down well it was warm by 830a.m almost over and then a mouse pops out to bath with us. Checked
Stayed 2 nights in Jan 2025

10/10 Excellent

Denis

Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was the best part. I didn't like passing the door to get to it in the middle of January but that was the only negative.
Stayed 2 nights in Jan 2025

4/10 Poor

Cecilia

Traveled with family
Disliked: Staff & service, property conditions & facilities
The location and the restaurant Torrent, and the casino was the only positive thing for the hotel stay. I understand they are under construction however their staff was not very friendly nor spoke English. I was in the hottub area and there was a mouse that ran along the rim. I told personnel their didnt understand 😔. Our room had tiolet flushing issues. Multiple times a day a d night kids were running the halls, security was called a number of times.
Stayed 2 nights in Jan 2025

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we were doing
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Very Good Choice.
Stayed 1 night in Jan 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Starbucks on site and casino right across the way!! Great little get a way!!
Stayed 1 night in Jan 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was perfect

We enjoyed the stay. No issues, will recommend to friends.
Stayed 1 night in Jan 2025

10/10 Excellent

Mary Ellen

Stayed 1 night in Jan 2025