2/10 Terrible
Yomar
Oct 13, 2024
Disliked: Amenities, property conditions & facilities
I am very disappointed with the experience at this place, I decided to take my girlfriend to Niagara Falls for her birthday, we made a long trip from Chicago driving to enjoy the wonderful falls and I thought this resort and its casino was the perfect place to stay. Although it seemed expensive to me, I thought it would be the ideal place for a birthday weekend, first of all, when we arrived, check in was supposed to be at 3pm but it was not, they told me there was a problem and we could not enter the room until 6pm, however, at 6pm they told me that I still could not enter the room because the problem continued, I demanded that they solve my problem. Well, I was tired from the long trip and I could see people going in and out of the rooms and floors. Finally, the receptionist (Debbie) assigned us a room. The next day when we returned we note that they did not do room service (they did not change towels, did not put soap, did not refill water) and we were not informed of the reason for the situation, however we were informed that the spa and the pool would not be in operation. Due to a plumbing problem on one of the floors which was a big disappointment for us because we wanted to enjoy the areas of the resort we went to three sister restaurant when you get in you note a bad smell in the place you can see that the carpet is old or dirty the dishes were poorly washed, the reception staff was not friendly at all the food was cold and finally when checking out
Yomar
Stayed 2 nights in Oct 2024