4/10 Poor
Jake
Feb 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Genuinely one of the worst, most underwhelming stays I have ever experienced. This was our first time staying in Niagara Falls & I can’t say that I want to go back.
When we booked the hotel, it said ON SITE self-parking, which is fine. However, when we got to the hotel (just after 9PM, after driving almost 6 hours) it took over an hour for us to even be able to get in to the building. The parking lot is NOT EVEN ON SITE, it’s a half a kilometer walk away from the hotel. That was not disclosed anywhere when we booked. Not to mention it costed $45 a night for self-parking & $65 a night for valet (which is still parked in the same lot half a kilometer away).
So essentially when we got to the hotel, it was late, it was chaotic (the amount of cars that were parked under the hotel awning & along the street was absurd), there was no where for us to unload our bags so we had to park on the street & haul our bags over snowbanks to get them onto the sidewalk then lug them up to our room. There were also no luggage trollies in sight (this was a recurring issue).
Once we finally got to our room (over an hour after we had arrived) the room wasn’t even properly stocked with linens, there was a singular facecloth & 2 bath towels. We also had no cold water in the bathroom faucet – one side was hot & the other (which was supposed to be cold) was warm water.
The next day we had booked a couples massage in the hotel spa. We booked them with Registered Massage Therapists. It
Jake
Stayed 2 nights in Feb 2025
