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Holiday Inn Niagara Falls - By The Falls by IHG

3.0 star property

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Photo gallery for Holiday Inn Niagara Falls - By The Falls by IHG

Point of interest
Lobby
Exterior
Indoor pool, outdoor pool
1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym

Explore the area

Map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Fallsview Casino
    ‪3 min walk‬
  • Clifton Hill
    ‪13 min walk‬
  • Horseshoe Falls
    ‪1 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Mobility Accessible)

1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(146 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(241 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

7.8 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub

Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | 1 bedroom, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Niagara Falls - By The Falls by IHG

3-star hotel in Fallsview
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Holiday Inn Niagara Falls - By The Falls by IHG offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
In addition to an indoor pool and an outdoor pool, Holiday Inn Niagara Falls - By The Falls by IHG provides a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3-star property. This Niagara Falls hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Holiday Inn Niagara Falls - By The Falls by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Cocos - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service is available.

Languages

Chinese (Mandarin), English, Italian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: CAD 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cocos

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 15.95 per person
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1523 out of 3161 reviews
Rating 8 - Good. 962 out of 3161 reviews
Rating 6 - Okay. 381 out of 3161 reviews
Rating 4 - Poor. 153 out of 3161 reviews
Rating 2 - Terrible. 142 out of 3161 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with free parking. Kids eat free at restaurant. They have a pool and hot tub which my kids enjoyed.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Stayed 1 night in Mar 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Really good value
Stayed 1 night in Mar 2025

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy bed. The rooms were clean and parking was easy. 5 mn walk to OLG stage and about the same to Fallsview Casino. We would stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the location right across street from casino. Service was excellent in the hotel and restaurant. Staff was kind and friendly. Highly recommend.
Stayed 1 night in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kathleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It needs an upgrade in terms of its facilities that will add comfort to its clients.
Stayed 1 night in Mar 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and located close to attractions
Stayed 1 night in Mar 2025

10/10 Excellent

Dominic

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food here was good the pool sauna and hot tub were open until 1030 pm the gym was 24 hrs. The location was within a 15 minute walk maybe of everything you want to be near .
Stayed 1 night in Mar 2025

8/10 Good

Lizzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the Falls and to the casino
Stayed 1 night in Mar 2025

4/10 Poor

Alexey

Disliked: Cleanliness
The only positive aspect is the location, and that's where it ends. Despite the overall cleanliness of the suite and building, the washroom with the jacuzzi was filthy, as if it hadn't been cleaned at all. There were hairs in the jacuzzi and sink, along with pee stains on the toilet cover - absolutely disgusting. Additionally, for a suite advertised as one of the top options due to the jacuzzi, there were no bathrobes provided. While this might be understandable, it was disappointing that even the concierge couldn't accommodate this as a special request. To make matters worse, the breakfast was terrible. An omelet should be hard to mess up, yet somehow, they did.
Stayed 1 night in Mar 2025

10/10 Excellent

Kui Ming

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room looks nice and modern. I think they renovated all the rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia, Temecula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations was great! And many place to go and eat. Will stay next time we fly to Niagara Falls
Stayed 2 nights in Jan 2025

10/10 Excellent

Dennis and Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 1 night in Mar 2025

10/10 Excellent

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Amenities
Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Tahira

Very nice customer service
Stayed 1 night in Mar 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location needed a 2nd lounge chair
Stayed 2 nights in Mar 2025

8/10 Good

Chris

Stayed 1 night in Mar 2025

8/10 Good

Gerald

Stayed 1 night in Mar 2025

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff they were helpful kind and polite. The hotel was clean & well maintained . Amazing location.
Stayed 1 night in Mar 2025

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Close to what we wanted to do and the Free breakfast and free parking were great.
Stayed 2 nights in Mar 2025

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was good in most respects. However, there is one complaint (which other guests also mentioned to me in the elevator: there is evidently no sound baffling in the HVAC ducts. As a result, we could hear the guy in a Zoom meeting (or perhaps on conference call) as clearly as if we were on the call with him. In the parlance of the hotel industry: "the walls are paper thin" (although the sound carries through the heating registers, not the walls themselves).
Stayed 2 nights in Mar 2025