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Holiday Inn Niagara Falls - By The Falls by IHG

3.0 star property

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Photo gallery for Holiday Inn Niagara Falls - By The Falls by IHG

Breakfast, lunch, dinner served; alfresco dining
Exterior
Blackout drapes, iron/ironing board, free cribs/infant beds
Breakfast, lunch, dinner served; alfresco dining
Indoor pool, outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Bar
  • Pool
$119
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Fallsview Casino
    ‪3 min walk‬
  • Clifton Hill
    ‪13 min walk‬
  • Horseshoe Falls
    ‪1 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Mobility Accessible)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(159 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(270 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

7.8 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub

Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub, Jetted Tub

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (Walk-In Shower)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Niagara Falls - By The Falls by IHG

3-star hotel in Fallsview
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Holiday Inn Niagara Falls - By The Falls by IHG offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
In addition to an indoor pool and an outdoor pool, Holiday Inn Niagara Falls - By The Falls by IHG provides a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3-star property. This Niagara Falls hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Holiday Inn Niagara Falls - By The Falls by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Cocos - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: CAD 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cocos

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 15.95 per person
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1597 out of 3250 reviews
Rating 8 - Good. 985 out of 3250 reviews
Rating 6 - Okay. 377 out of 3250 reviews
Rating 4 - Poor. 150 out of 3250 reviews
Rating 2 - Terrible. 141 out of 3250 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
We liked that the room was so spacious with a large balcony and the access to fresh air. Also the beds were very comfortable and the bathroom was nice with two sink areas. Things seemed very clean. The staff was friendly and the restaurant was a definit bonus. Price was reasonable too with easy access to the falls. Would definitely stay again.
Stayed 1 night in Apr 2025

8/10 Good

Clinton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, decent bed, love the pools, nice patio and very friendly staff. Having a room with adjoining door made it very difficult to sleep as the people in the room next to us started to have a conversation at 5am. You could hear every word and kept me from sleeping. The hotel should get rid of the doors and replace it with a brick wall.
Stayed 1 night in Jun 2025

4/10 Poor

CHAHAT

Disliked: Cleanliness, property conditions & facilities
The room condition was not well-kept and turned what was supposed to be a relaxing experience into a stressful one. Selected this room for the jetted tub, once in the tub you could see debris and brown stains around the jets/faucet. The shower itself had buildup between the tiles... If you look up when lying down in the bed, you can see the ceiling paint has peeled off above. Staff were not as hospitable or welcoming as has been my experience with other IHG properties. Unfortunately really regret this stay and won't be coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Anjali

Liked: Cleanliness, property conditions & facilities
Our stay was great and the place was clean
Stayed 1 night in May 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent stay. great location
Stayed 4 nights in May 2025

8/10 Good

Rodrigo

Stayed 1 night in May 2025

2/10 Terrible

Nidhi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude We were given the wrong room Staff was not ready to cooperate
Stayed 1 night in Jun 2025

4/10 Poor

Jennifer

Stayed 1 night in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Malik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in May 2025

8/10 Good

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We had a great time! The gentlemen working the Front desk was friendly, informative and extremely helpful. We got free parking which is a big deal in Niagara Falls. Our daughter ate free and we enjoyed dinner and Breakfast at Coco's the hotel's restaurant. They also gave us tickets to the skywheel to watch the firesworks. We enjoyed the indoor pool and jacuzzi, it was clean and fabulous!
Stayed 1 night in May 2025

2/10 Terrible

joan grace

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation doesn't guarantee the chosen room in Expedia
Stayed 1 night in Jun 2025

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a good stay
Stayed 1 night in May 2025

10/10 Excellent

Vivian, Maywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Highly recommend. Close to the Falls, walkable to restaurants and shopping. Free parking is a plus. None other offers this deal. The receptionist are so welcoming. Two pools indoor (heated) and outdoor, sauna and hot tub. Small gym but nice. Vending machine with snacks and a restaurant onsite. Definitely recommend.
Stayed 2 nights in May 2025

10/10 Excellent

carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here and I highly recommended it. Great place to be!
Stayed 1 night in May 2025

8/10 Good

Bryce

Stayed 1 night in May 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

lilly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely wonderful! Location was perfect and beds were comfortable! We were presently suprised how nice the hotel was. We will back Thanks!
Stayed 1 night in May 2025

2/10 Terrible

laehee

Disliked: Cleanliness, amenities, property conditions & facilities
Please don’t stay in this hotel.
Stayed 2 nights in May 2025

4/10 Poor

Muhammad Sheeraz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked two rooms for one night at Holiday Inn by the Falls, Ontario, primarily because the booking site showed photos suggesting views of Niagara Falls, especially from the dining area. We paid around £100 (CAD190) a night for each room. Unfortunately, this turned out to be misleading—there are no actual Falls views from the hotel. The only view we got was parking lot at the back from my balcony. When we raised this with the front desk, the response was, “Our ad says ‘by the Falls,’ not ‘with Falls views.’” That explanation was frustrating and dismissive, especially considering how prominently the Falls are featured in the hotel’s promotional photos. If the hotel doesn't offer views, those images should not be used—it’s misleading and disappointing for guests who are paying with that expectation in mind. On the positive side, the hotel is clean, and the rooms were comfortable and well-maintained. Breakfast was good, and the staff in the dining area were friendly and welcoming. Overall, while the stay was fine in terms of cleanliness and service, the main reason we chose this hotel was for the Falls view, and in that regard, it completely failed to meet expectations. If you're considering this hotel because of the advertised view, be aware: there isn't one.
Stayed 1 night in May 2025

10/10 Excellent

Kathleen, DeBary

Liked: Cleanliness, amenities, property conditions & facilities
The staff, particularly the front desk personnel, were so helpful, patient and provided helpful ideas and suggestions to make our stay very enjoyable.
Stayed 2 nights in May 2025

8/10 Good

shakka, Toronto

Traveled with partner
Liked: Cleanliness, staff & service
Good stay for a short visit
Stayed 1 night in May 2025

10/10 Excellent

Jerson

Stayed 1 night in May 2025

10/10 Excellent

Anita

Liked: Cleanliness, amenities, property conditions & facilities
I like hotel being in walking distance to the falls.I dislike the property like many others sat on a hill. I like the balcony but dislike the parking lot view. I like the cleanness of the property and friendly staff and dislike the vending machine that only accepted canadian cash. However, If I visit again Holiday Inn by the Falls would be my choice.
Stayed 2 nights in May 2025

10/10 Excellent

Madeia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not far from anything. Clean room nice employees
Stayed 3 nights in May 2025