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Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Meeting facility
Exterior
Exterior
1 bedroom, premium bedding, desk, soundproofing
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Laundry
$131
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
327 Ontario St, St. Catharines, ON, L2R5L3
  • Meridian Centre
    ‪3 min drive‬
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Royal Canadian Henley Rowing Course
    ‪6 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, premium bedding, desk, soundproofing

Suite, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(10 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

1 bedroom, premium bedding, desk, soundproofing

Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

8.6 out of 10
Excellent
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, desk, soundproofing

Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 313 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, soundproofing

Standard Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • 313 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, premium bedding, desk, soundproofing

Suite, Multiple Beds

8.0 out of 10
Very good
(15 reviews)
  • 313 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, soundproofing

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(30 reviews)
  • 313 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, desk, soundproofing

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

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Exterior

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  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,135 reviews
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About this property

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

3-star St. Catharines hotel, connected to the convention center in Haig
Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers 181 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 19375 square feet (1800 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, barbecue grills, and an arcade/game room. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Ostin's Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Baci Caffe - This coffee shop specializes in American cuisine and serves breakfast and lunch. Open daily.
Parkway Social - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: CAD 5 to 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Baci Caffe
  • Ostin's Restaurant
  • Parkway Social

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (19,375 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (27 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 69.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 300.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 5 to 15 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 69.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel St. Catharines
Holiday Inn St. Catharines
Holiday Inn Hotel Suites St. Catharines Conference Center

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 433 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 53 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Koren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Candace

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and the bowling alley and bar.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
They've got a pool, a hot tub exercise room. Also. They have a bowling alley attached which has great selection of food and beverage. Highly recommend this place
Stayed 1 night in Jun 2025

8/10 Good

THOMAS

Traveled with family
Liked: Amenities, property conditions & facilities
After a long drive the hotel front desk manager/employee made the check in as difficult as possible . Thank you for that
Stayed 1 night in May 2025

10/10 Excellent

Kifflyn

Liked: Cleanliness, amenities, property conditions & facilities
Property is clean and loaded with fun things to do. Highly recommend if traveling with kids
Stayed 1 night in May 2025

10/10 Excellent

Ewa

Stayed 4 nights in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff,room, amenities were great. Would return.
Stayed 1 night in May 2025

8/10 Good

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs

Went to stay here and the place had bed bugs, had to leave the hotel was only there for 1 hour and they refused to refund. DO NOT STAY HERE. Riddled with bed bugs
Stayed 1 night in May 2025

6/10 Okay

Bradley, Niagara Falls

Traveled with partner
Liked: Cleanliness, amenities
TV didnt work. Other than that is was a good stay but a little pricey.
Stayed 1 night in May 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in May 2025

10/10 Excellent

Meenakshi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brady

Stayed 1 night in May 2025

10/10 Excellent

helen, kingston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arcade was fun for the little one
Stayed 3 nights in Apr 2025

4/10 Poor

christian

Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 4 nights in Apr 2025

4/10 Poor

christian

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The television in my room did not work, we could not connect with Bluetooth to the TV as was advertised. There was a kids sports tournament staying at the hotel, pool and bowling were not accessable due to over crowding. I asked someone at the front desk for directions to the LCBO, I was sent on a wild goose chase to a store that did not exist at the location I was sent to. We had to get ready for our concert in our rooms in complete silence. Yet I was still charged the same full price on the two rooms I booked. I came back because of the great experience I had for an Our Lady Peace concert a couple months ago. Never again, and I’ll be sure not to recommend to others.
Stayed 1 night in May 2025

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Quick and easy check in. Clean rooms. Quiet location. Good amenities.
Stayed 1 night in May 2025

10/10 Excellent

Kevin, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, clean room
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel lots of amenities in the hotel and close by. Neighbourhood across the street is run down.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Dawn

Stayed 1 night in Apr 2025

10/10 Excellent

rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Karen

Traveled with partner
Liked: Staff & service
I think this is a pretty good hotel - I would stay again
Stayed 3 nights in Apr 2025